This dealership has shown a complete lack of morals and ethics. I was sold a vehicle with multiple…read moreknown (to them) issues, and when those problems immediately surfaced, I was essentially told "too bad." I am a single mother and specifically needed a reliable vehicle. Instead, I experienced what I believe to be predatory sales practices. I was told it was my fault for not purchasing a more expensive vehicle--something I clearly stated I could not afford. That statement alone is inappropriate and predatory, especially when used to deflect responsibility for selling a defective car. Here is the timeline of issues: * Day of purchase: The key was already broken. I was told it would not affect the functionality of the vehicle. That was false. * The very next day: The car failed to recognize the key, locked itself, and left me unable to move the vehicle. * The following day: The battery had to be replaced. * Now: I am currently stranded 30 minutes from home with the car displaying engine issues. When I contacted Oscar, his response was to send me a picture of the warranty he aggressively pushed during the sale. That response strongly suggests he was aware of existing issues with the vehicle and prioritized protecting the dealership rather than selling a safe, functioning car. I have purchased several cars over the past 20 years so I'm aware about what this process entails and have never in my life dealt with this kind of attitude from a dealership. Selling a vehicle in this condition--especially to a single parent who clearly expressed financial and reliability concerns--is unacceptable. This experience has caused unnecessary stress, financial strain, and safety concerns. I would strongly caution others against doing business with this dealership. Updated 2-4-2026 I am updating my previous review because my experience with this dealership has continued to get worse. After I posted my original Google review, the dealership finally responded to my texts about the several issues with the vehicle. Prior to that review, those same problems were dismissed and ignored. They took 2 weeks to come and pick up the car to fix it. I was then pressured to remove my review and assured the car was fixed and safe to drive. When I received the vehicle back, it had new problems and is now undriveable. I attempted to resolve this through the warranty and was informed the vehicle requires approximately $4,000 in repairs that are not covered. These are significant mechanical issues, not cosmetic concerns. Mind you.. I spent almost 1k in Ubers and triple A and jumps and everuthing else I had to do to get home safety everytime the car decided to break down... oh and during a snow storm. Throughout this entire process, I was treated in an abrasive, dismissive, and condescending manner, treating me like I am an idiot simply because I am a female. The communication was so unproductive that I had to involve my brother in order to be taken seriously at all. I contacted my bank, and they reviewed the situation and immediately agreed to cancel the deal due to the condition of the vehicle, without hesitation. I let Oscar know this information and initially, the dealership stated they would place me into another car, but they later rescinded that offer, leaving me with an undriveable vehicle and thousands of dollars in repairs. This experience has been exhausting and unacceptable. I do not recommend purchasing a vehicle from this dealership.

cuidado venden carros con problemas compramos un carro del 2014 y al día siguiente prendió la luz…read moredel cheque engine y me comuniqué con el vendedor y me mandó a dos talleres diferentes para ese problema y lo único que hice el mecánico de apagar las luz y volvió la luz a prender y ahora me dicen que ya no se hacen responsables por ya pasó el mes de garantía que ellos dan ahora me toca yo resolver ese problema cuida no compren carro en este Diler

I contacted the dealer via car gurus. I advised I wanted to come look at a minivan, but I was…read moreseveral hours away. I had asked them to confirm the power doors and engine fan worked. I also asked for undercarriage pictures. They told me they will ensure with the manager that all the power doors and fan work and set me up an appt time. They did send me some undercarriage pictures before going. They were dark but what I could tell it was alright. I drove 3 hours to get down there and neither power door worked except manually. The the dvd player has buttons missing making it hard to operate. The rear seats wouldn't lock right, the one release for the middle seat was broken. I asked to take another for a ride as well. Again the sliding doors would only work manually. The cables were broken. When I brought this up I was told " it's an easy fix". But I know it's it and that's why they didn't fix it and mentioned this. I made an offer on the vehicle which would account for the items I found wrong and they wouldn't budge. They also advised, after asking, if there were additional fees and they said no. When they drew up the paper there was a near $800 title, registration, and documentation fee on there. I'm from out of state and those fees should be paid to my state. So I felt lied to that they said they would ensure the doors worked, there were no additional fees. I feel they thought if I took the three hours to drive there,I wouldn't leave empty handed. But I did. I told them my total budget allotted including taxes and kept trying to push different methods of me paying the difference such as they will pay and I just pay them. Nope. I told them several times I only have X amount. I offered what I felt was fair (about $1500 less). Nice people but bad practices. (The 2 stars is for their accomodations of showing me the second vehicle.)

Gave one star and thats too much, they are scam artists, advertising cars that are in perfect…read morecondition and are actually not, sell you metal box that is worthless, sold me a car with bad alternator, bad transmission and bad brakes, and claim that once I left the dealership they are not responsible to the car, never send me the title , so I could never register the car. Don't buy car from there , it's all cars from trading and repo auctions.

Joe does amazing work. He was super fast in fixing my car; it looks better than ever. Thank you Joe!read more

Joseph was amazing he was super fast and efficient with helping me get a new bumper done and also a…read morecracked headlight. The turn around time was quick and the work was amazing. i will definitely use him for any and everything car related

We had a wonderful experience with our sales representative, Moussa. He was very friendly and…read morehelpful. he came with us on the test drive and explained things very carefully. However, the experience with the manager was highly disappointing. The manager was sarcastic throughout the conversation, which made the overall experience less pleasant. The only reason we purchased the vehicle is because of Moussa. The 3 star rating that we have provided is for the pleasant experience with him.

I don't understand all the negative reviews for Toyota Universe…read more As someone who HATES shopping for an automobile, my experience here was somewhat pleasantly surprising. I called early in the morning and asked if they had what I needed, they did so I went 15 minutes later and met with Sam the salesman. I was interested in getting a 4Runner and he showed me all the new vehicles he had. I picked the one I wanted and Sam got the paperwork going. I was in and out within 2 hours with a brand new 4Runner. Sam made the whole thing so easy (and the finance guy too). Truly great service. 3 months later my daughter needed a car (just got her license) so I went back to Toyota Universe. Sam was off that day so I dealt with Roberto. We were interested in a used Corolla. He got us the car for what I was willing to spend. Unbelievable. No haggling, no bait and switch. Again, in and out in under 2 hours. So far, with the experiences I had here and the people I dealt with, without question I will be returning here for future car purchases. I would recommend Toyota Universe to friends and family.

The service was prompt and excellent. I drove out of the dealership with the exact car I wanted…read more The salesperson met me outside as soon as I pulled up in the parking lot and got to work with my application immediately. The finance manager went beyond the call of duty to get me the lowest rate possible. I highly recommend them.

I have reach out to Route 46 and once again no results. Just empty promises…read more Don't Trust these guys and never take their word for anything

Excellent experience at Spark Car Wash. From the moment you arrive, the process is smooth,…read moreorganized, and efficient. The staff is friendly and clearly focused on providing great service. What really stands out is how well the operation runs. The entrance is easy to navigate, and the team helps guide vehicles through the process quickly without making you feel rushed. The equipment looks modern and well maintained, which gives confidence that your vehicle is in good hands. My car came out extremely clean--both the exterior wash and the finishing touches were impressive. You can tell they pay attention to details, which makes a big difference compared to many other car washes. Overall, Spark Car Wash offers a fast, professional, and high-quality service. Definitely a place I'll continue coming back to and would recommend to anyone looking to keep their car looking great.

My vehicle was scratched by the automated entrance bar. It came down before vehicle was completely…read moreentered. The bar scratched the tailgate, and got stuck between rear tire and tailgate. The company is taking zero responsibility and keeps giving run around on who to talk to. Manager Camila is never there. Then when you finally talk to someone they say the video has been erased and they can't help you. The customer service rep Alexis keeps sending me emails it's resolved and no one has contacted me. I have no idea who actually is responsible, I get told it was sent to upper management but no one has replied. Management is very unprofessional Be careful!!!!

Nelson Mandela Saez and John Sweeney deserve a special shout-out!!…read moreThey both worked hard to get me an excellent interest rate and were never pushy but left me very convinced and confident!! I now am a happy new car owner bc they went above and beyond for me!! Nelson- I know you are new to this particular sales team but with your honesty and positive attitude you are going to make a commendable and successful career for yourself!! Thank you!! Alyssa

Avoid this dealership and service department at all costs. We bought a 2019 jeep Cherokee in 2020…read more In 2021, the starter failed. Service kept the car for a month and finally fixed it. 3 years later it happened again. Now two years later, THE STARTER FAILED AGAIN. We are out of warranty but Danny, the service manager, told us he would call corporate, help with goodwill assistance since it's clearly a problem with the starter they are installing, etc. Today, they send us a $2400 bill. When we called DANNY, he pretty much said it's our problem and we need to pay and call corporate. Never would I recommend this place.