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    Concept Auto Group

    4.2 (5 reviews)
    Closed • 10:00 am - 6:00 pm

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    13 years ago

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    11 years ago

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    Tasca - 2024 CX-5 Metallic Grey with Parchment Leather interior.

    Tasca

    (96 reviews)

    DO NOT TRUST THIS DEALER…read more They sold me a "certified pre-owned" Subaru with bad brakes and tires. All CPO vehicles are supposed to be up to certain standards and they indicated on the checklist that these components were good. However, when I brought my vehicle for routine service 10 months later my mechanic found that the tires were worn to 2/32nds and brakes to 95% of wear. This was only after I put 5,000-6,000 miles on the vehicle driving on local roads and highways -- simply not enough time or miles to bring the vehicle from acceptable wear to urgent need of replacement. Attempts to address this directly with the dealer were very difficult as the sales manager Dan Pantori refuses to pick up his phone, return messages or emails. I was forced to eventually go through Subaru of America's customer advocacy department in order to get a response, which was that they they would do nothing since the vehicle passed their own in-house inspection. I am currently in the process of looking at legal courses of action since I believe this was gross mistreatment and I should not have been forced to pay for new brakes and tires on a CPO that was owned for less than a year and used lightly since purchase. I would strongly suggest staying away from this dealer. They are not trustworthy and not helpful. Update: The dealer reached out after posting this review and said they wanted to "rectify" the situation. I am awaiting a check for the amount owed for the new brakes and tires.

    The worst ..called ahead to confirm availability...get there it's on another lot .. can't find…read morekeys.. it's sold .. I will show you another.. we have more ..went out with keys comes back oh they are sold .. have mechanical problems can't drive ... waste of an hour...showroom flooded they all sat on their hands ...hot mess will NEVER go back

    Saw Mill Auto Parts

    Saw Mill Auto Parts

    (13 reviews)

    Great experience here…read more Found part (Nissan Murano Tail Light) on Car-Part.com and was able to verify the part on Saw Mill's website. I called them and they were quickly able to verify the part in stock and confirmed the online quoted price. Price was very comptetitive, cheaper than many other competitors. I arrived there about 30 minutes later and was able to pickup the tail light in a few minutes. Condition was as described. Pickup and payment process was seamless. It was good seeing all of the employees working with customers and on the phone taking and answering questions. I was back home in no time swapping out the broken tail light. Definitely recommend based on my experience...hoping to use them for future needs.

    Nasty rude workers please don't come here especially if you are a woman. Came here to buy a piece…read morethey made me wait over 2 hours for it. After it was ready they tell me to enter a restricted area and go pick it up myself. I go and the piece is at-least over 50 pounds.. then when I try to ask my dad for help..I have another worker yell at us saying you cannot be back here. And I processed to tell the workers that they sent me back here that I should be fine because I have a receipt... I go back into the waiting room thinking someone is going to help me because it is over 50 pounds and I just got yelled to not be back there but Another 20 mins go by...I'm just waiting and I'm speaking with my father complaining about the service and the manager overheard and processed to tell me to wait outside... Mind you it's under 30 degrees and raining! No one owned up to apologize or hear me out. I had one of the service workers try to apologize but it didn't help when all the other workers were in the back laughing. Please avoid as a woman it's hard enough to find a good mechanic and it sucks that in an auto part store they lack common courtesy and professionalism.

    M&M Auto Brokers On Broadway

    M&M Auto Brokers On Broadway

    (7 reviews)

    All there cars are overpriced and high mileage there even one with a check engine light on someone…read moreelse had to tell us luckily we didn't buy nothing from the owner whom name is Jason do your research

    DO NOT BUY ANYTHING FROM THIS DEALER!!! I bought a van here on April 29. The owner Jason assured me…read morethe van was a great running van, nothing wrong with it. I expressed to him how I needed a good running vehicle due to kids and work. They then told me about an odyssey he had there. He advised me to go back in a couple days to get it inspected due to time. I messaged him that night to advise him of a check engine light that had came on half way. Mind you I live 2 hours or more with traffic from this dealer. He had told me to take it to my mechanic and let him know what's wrong. My mechanic asked for an invoice and they could not provide that. I then took it back when he had told me to, thinking they were gonna fix what was wrong, but all they changed was the brake pads. Meanwhile the rotors have some deep grooves on them but they advised me it was all done. I then leave for the check engine to come back on but now the abs and another light on as well. I then call him he tells me to take it back because his mechanic should have done more then just brakes and they also couldn't get it inspected. So a couple days later my husband took it back for him to somehow get it inspected how I don't know because til today I still have all the lights on the check engine the abs and the traction control light. He got the car inspected and told my husband to take it to the Honda Dealer to get a diagnostic done because at that point the doors sometimes wouldn't open or close unless the van was off same as the sunroof. The brakes are bad. So he said to take it to the dealer. I did that exactly and the girl Emily stated she called him 2 and spoke to him but once she started calling for payment he ignored her calls and his staff that works there as well! We called his cell phone and nothing. I had to pay dam near $500 for the van to have dam near $14,000. In repairs and no one wants to do anything about it when I left this piece of shot dealer with this van. I will never recommend this dealer to anyone ever again. Staff there acts like they care when they do not care for anyone! They treat you great in your face. They gave us drinks. Treated us good For what we knew and could see of coarse not all this other.

    Subaru by Smith-Cairns

    Subaru by Smith-Cairns

    (29 reviews)

    I called to schedule a service appointment - the girl kept me on the phone for 5 minutes and…read morewouldn't answer any of the questions I had. I was trying to schedule another visit. The representative at Subaru Service started yelling at me that they were open certain days or times. I asked her to let me know when the soonest appointment they had available was. She just kept yelling "we're not open late!" and "you can't come in on weekends." I responded by saying "I understand. I would just like to schedule a service, when are you available?" She would not answer me. I never got an answer of when they had an availability and before she hung up on me she just yelled "just go somewhere else!" I definitely won't be going to this location again. I find this to be extremely unprofessional and rude.

    This review is LONG overdue. I went to get my cars oil and filter changed back in September 2022…read more Everything went fine until I got in the car -- it started making a whistling sound while idle and ruffling when the AC was turned on. Here I thought it could just be a leaf that got caught somewhere (silly me). I've owned luxury cars up until this point so my maintenance was always top tier and if something went wrong, I'd just bring it back and they'd fix for free. When I heard these noises, I just assumed maybe this happens when things are replaced in a Subaru (again, silly me). I popped the hood to only find that my COOLANT was drained... MY COOLANT. I have a 2021 forester so there is very little reason as to why the coolant evaporated especially when it was under 7000mi. Whoever did the maintenance on my vehicle drained the coolant since it was below 'low'... wow.. shady AF. Needless to say, I will not be returning to service my vehicle here. Ps- Steve is a wonderful sales person and I highly recommend him. Just don't do service here.

    Concept Auto Group - car_dealers - Updated October 2026

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