Please note that I posted a condensed version on Google in which they blatantly lied saying they reached out to me to discuss. I sent a detailed email to the GM on June 10th and still have not received a response. Tuesday, May 12th: An appointment was made at Yonkers Honda because various dashboard lights came on, including collision assist, lane assist, and emergency braking. I dropped the car off at 7:15 am to Tom, the Service Advisor. I texted the advisor number at 1:37 pm. No response. I called at 2:54 pm, 3:05 pm, and 3:47 pm. No response. I texted again at 3:47 pm. Tom called from a personal number at 3:57 pm stating it was a big job that could cost thousands, advising me to involve Geico due to a prior hit-and-run from March 2025. I called Geico immediately and arranged a rental car. I told Tom to keep the car and sent him the prior claim info. Thursday, May 14th: I texted Tom at 1:08 pm. He said he was waiting on Geico's adjuster. Geico told me they were actually waiting on a supplemental request from the shop. Tom texted that he would handle it. Friday, May 15th: I called Tom at 1:02 pm; he texted saying he'd call back. Geico confirmed they still had received nothing. Tom claimed it was faxed. Saturday, May 16th: I texted Tom asking for confirmation. He said sending was giving him a hard time. I emailed Geico the photo Tom sent of the request form myself with zero issues. Tom then claimed Geico had wrong info and that they wanted a list of charges, not just the form. Monday, May 18th: I texted Tom at 7:59 am stating Geico needed the estimate. He replied with a thumbs up. I texted at 10:44 am offering to submit it if he shared it. He insisted the insurance should call him. I gave him Geico's number, which he declined, wanting an adjuster. Geico escalated the issue, and an adjuster named Angel called Tom. Tom informed me Danny would see the car Tuesday. Tuesday, May 19th: Geico denied coverage since the dashboard lights turned on May 5, 2026. Tom said Yonkers Honda would try to get American Honda to cover it via warranty. Friday, May 22nd: I texted Tom at 3:58 pm. He said they were waiting on approval but had the part. Tuesday, May 26th: I texted Tom at 3:08 pm asking for an update since I was paying for the rental out-of-pocket. He said they were still waiting on American Honda. No timeline was given. Thursday, May 28th: Received a call stating approval was still being reviewed. Friday, May 29th: Tom called at 2:35 pm to state the initial diagnosis was incorrect. They found the real issue, Honda approved it, and they were waiting on the part. Thursday, June 3rd: After a week of silence, I texted Tom. He hoped to get the car next week as the part was arriving June 4th. He doubted Honda would reimburse my rental. Monday, June 8th: No updates, so I reached out at 1:35 pm. He said he was praying for a June 9th pick-up. Tuesday, June 9th: Tom called at 1:45 pm saying the car was ready. I arrived at 5:13 pm, paid the cashier $62, and gave the attendant my paperwork. The attendant couldn't find the car at first, asking why I took 4 weeks to pick it up. I told him not to assume anything. After 4 weeks, the car was returned covered in bird feces, with branches inside, and a dashboard and shift lever filthy with dust. The door side was sticky. The attendant apologized, mentioning a bird's nest nearby. I sent Tom and Mike B a video of the filthy car. Tom called, offering a car wash or oil change, which I declined. Tom then told a story about a raccoon being in another customer's car. I asked what he was accomplishing with that story, as I wasn't looking to give him empathy. Truthfully, I am appalled. I will not be getting another vehicle from Yonkers Honda. I thank you for your professionalism over the years, Mike. You have been great to my family and friends. I am not seeking reimbursement or apologies, but the service center did a poor job caring for my lease. Which other customers have gone through this but didn't share? read more