Dead cockroach in bathroom. Front desk doesn't acknowledged you when you walk up. They said they…read morewere busy. We were a large group booked months in advance and they couldn't find our reservations. They were inputting the info in the computer, they kept giving one of our rooms to other guest after she checked in and was in her room. When we got back from a day of tours none of our keys worked. The hallways are narrow and stuffy. Definitely DO NOT recommend this place.

Booked in nights of 22nd and 23rd November On the 23rd there…read morewas no breakfast due to problems in the kitchen and on the 24th they ran out of their dishes of fried eggs , sausages and black pudding which still had not been replaced 35 mins later; a dish of overcooked scrambled eggs appeared as we were leaving. A letter to the manager has not been acknowledged The worst breakfast ever in a Premier Inn, which we have previously been using for more than a decade without mishap.

I was approached on social media by a company that had been hired by Z Hotels to post fake reviews…read moreon Google etc. They offered to pay me for each 5 star review I write. This practice is clearly illegal under UK law and violates Google's usage policies. I would never stay in a hotel that needs to illegally hire people to write fake reviews to persuade people to come! This clearly casts doubt on any 5 star reviews this company has online.

My husband and I stayed at the Z hotel Gloucester Place for the first week in August and cannot say…read moreenough good things about it. There was a problem with our room at check-in, but they promptly resolvedthe issues and we could not have been more comfortable. Very accommodating in every possible way, the hotel is very clean and the location worked really well for us.

I have been moved to this hotel, as the original hotel I booked was overbooked. I have to say I'm…read morepleased - I think this was a far better accommodation than my original accommodation. Great transport links, cosy room, plenty of toiletries, flat-screen tv and even a coffee machine in the room. I even got a welcome cookie on arrival! They didn't have a usual welcome leaflet, so if you needed some information (eg checkout and breakfast time), you would have to turn on tv and tuning into the 'guest channel' ;) The only downside I could think of there was no instructions on how to use the coffee machine, so nothing much to complain about.

Not too far from the Airport, but if it hadn't been for lil miss nasty (one employee that just…read moreCOULDNT BE BOTHERED, but no worries, we spoke to management) its a short walk from the Ealing Commons tube station. Their breakfast bar is great, but after a week in England, the beans and sausage was getting on my nerves so I went with porridge... The rooms are TIGHT. Bathroom was TIGHT but it had all the ammenities. And for the most part, employees were wonderful. Except for the one who flies in on her personal broom. Just didn't want to be bothered helping and helping us navigate the railroad striking employees.

I really enjoyed my stay at the Phoenix Hotel. I don't think its parking areas are the greatest, so…read moreif you're planning on bringing a car, be prepared to pay some extra fees. I wouldn't even bring a car I will tell you, I got the solo traveler's room. It's small, but it has everything that I want, and the area it's in is wonderful. I was able to walk to the subway easily and catch trains and rideshares. It was awesome! So the location is great. I will tell you, though, that the rooms do not have air conditioning, so you may want to pack accordingly for the weather. If It's cool outside, the rooms are cool wspe6at noght, it's pleasant weather then. I believe the highest experienced temperatures in were in the mid-70s, but most of the time it was in the 60s. They are conveniently located near various restaurants, including places where you can get enjoy some delicious ramen. As I mentioned, there is easy public access to get anywhere you need to go.

As first-time visitors to London, we were truly excited to explore the city and immerse ourselves…read morein the local culture. Unfortunately, our experience at Phoenix Hotel fell far short of our expectations. Upon arrival at the hotel after a long flight , we were surprised by the scorching heat in London, with temperatures soaring into the 90s. Our disappointment began when we checked in and were informed that our room was not ready, despite our exhaustion from the journey. While waiting in the lobby, we found the lack of air conditioning uncomfortable, and the restricted airflow due to the windows being fixed in place made the situation worse. We found out the whole facility do not have AC and even the small fan provided was insufficient to alleviate the heat. Furthermore, the cramped hallways, minimal amenities, and low water pressure in the shower added to our discomfort. The noise from the windows rattling in the wind made it challenging to get a restful night's sleep. The issues with ice availability and inconsistent information from your staff regarding this matter only added to our frustration. Then only reason got 2 stars because of the night crew in the lobby. Thank you for the ice you provided us that night although the lady during breakfast said there's no ice because the machine been broken although night shift gave us some 4 hours ago. Regrettably, due to the unpleasant conditions and unsatisfactory service experienced during our first night, we made the decision to cut our stay short and relocate to another hotel. While the affordability of Phoenix Hotel is commendable and great location and close to everything , the overall quality of the facilities and services leaves much to be desired.

Class and centrally located in London. It was a great choice after coming into Heathrow. We were so…read moretired, and I made all the difference in the world to have a clean, upscale hotel to stay. The hotel itself and the rooms were all very comfortable and clean. They were quiet and the busy city didn't come into the rooms at all. We slept like babies that night. I would return to this hotel without a doubt. The staff for the hotel were very accommodating and made sure that we were welcome. We even left an item behind and asked if we could come back and get it a couple days later and they held it for us.

Every long, sweaty walk from this hotel to the Tube (10-15 minutes to Lambeth North; 15-20 minutes…read moreto Waterloo or Vauxhall) was a harsh reminder of my failure as a travel planner. The next time I book a hotel for Londontown, it'll be nearer to the underground, which eliminates the Novotel London Waterloo from my future lodging options. Service was severely lacking. Our sheets were never changed even though there was an obvious stain (I'm not admitting to buying & eating an entire Colin the Caterpillar cake, but *somehow* the frosting ended up on the comforter.) And when we requested extra amenities, what was brought to us was either incomplete or completely incorrect. And finally, we ordered a couple pizzas from the bar downstairs & the two women assisting us were impolite. The pepperoni pizza had five sparse discs, all carelessly placed in one area of the pie (see pic), & not that I was surprised, taste & quality left much to be desired. Not the most comfortable stay; room was cramped with little to no storage. Some upsides: walking distance to Big Ben & Westminster Abbey, firm bed & the toilet is in a separate room from the shower, but inefficient service & location make this an unacceptable hotel for me.

Visiting from Boston and I had no idea About the hotel situation and found myself at the Travelodge…read moreon the city Road. The truth is there's nothing exceptional or extraordinary about the hotel but then of course it is priced accordingly But what was a surprise? Was the man working on the front desk, Steven He was exceptional and extraordinary and he's an asset to the business He went over and above, managing an anxious traveler with respect and efficiency, and I came away feeling that he is somebody that should be fast tracked in a management program

Recently stayed at the Travelodge London Central City Road. Here are my notes:…read more * Room Size: Some of the rooms are quite small, but asking for a room at the front of the building is a good hack--those rooms tend to be larger due to the shape of the building. * Breakfast Deal: If you book through certain websites, you'll get complimentary breakfast, which is definitely worth it. The breakfast spread was surprisingly good. * Old but updated: The hotel is definitely on the older side and could use a remodel. While the rooms themselves are updated and comfortable, the hallways have that kind of worn, dated vibe. * IMPORTANT: There's no air-conditioning! I would not stay here in the warmer months. * Location: It's close to the tube and the Elizabeth line, making it super convenient to get around. Plus, you can easily walk to the Tower of London and Tower Bridge. Overall, your experience at Travelodge London Central City Road may vary, but it's a decent budget-friendly option.

The Grand Hotel at Trafalger Square, as the name implies, is steps from the famous square. Very…read morecentrally located, it's an easy walk to the Strand, Westminster, and Leicester Square. Only a 20 minute walk to the British Museum! The rooms are modern, good sized and well kept. The staff friendly and helpful. We staid over New Years, so the price we paid reflected that, but the convenience was well worth it! Northumberland Street is in th area closed to traffic for the Fireworks and Parade, but the hotel provided armbands that allow access to the area. The hotel has a very nice cocktail bar and restaurant off the lobby, Boyd's Grill. Guests have access to the Living Room, where you can relax, enjoy a cup of coffee or tea and read between forays into London.

We booked three nights at this hotel over New Year's Eve. Expensive, yes, but lower priced than…read moreother hotels in the Trafalgar Square area, and the location can't be beat. Boyd's bar and grill in the lobby made celebrating easy without going into the cold, and the Caffe Concerto next door was tasty and reasonable. I booked the location since we had tickets for Phantom of the Opera at His Majesty's theatre which is a block away from the square, so I knew we could make it no matter what the weather, which ended up being clear but cold. We hit the National Gallery early, and also got tickets for another show at the West End. St. Martin's Lane is a block away and packed with theatres and restaurants, and the Strand is only a block the other direction, so no transportation needed. We walked to the British museum in 15 minutes. The hotel has everything you expect in an upper end hotel, from historic elegant lobby, decent elevators, a private livingroom sitting area with coffee and comfy chairs, comfortable bedding in a larger room with a large shower, and coffee/tea maker.

Not knowing London very well, we were looking for a hotel that seemed to be in a central location…read moreand would make it easy to explore the city. This hotel absolutely nailed it. We booked our stay using points, and it turned out to be an excellent value. The location made it easy to get around London, and the complimentary breakfast was one of the best we've had at a Holiday Inn Express. A special thank you to Nicoletta in the breakfast area. She was absolutely amazing--friendly, welcoming, and always making sure guests had everything they needed. In fact, everyone we encountered during our stay was incredibly friendly and went above and beyond to help. On our last day, the hotel stored our luggage so we could continue exploring the city before our departure. The staff made the process simple and were extremely helpful, which made a big difference. Great location, great value, great breakfast, and outstanding service. We would happily stay here again on our next trip to London.

My low rating is not in regard to the staff or the hotel. Hotel is nice with friendly staff…read more Unfortunately, I purchased two City Sight seeing tickets for 88 pounds from Holiday Inn and upon getting to the stop to get on the "hop on-hop off " bus, we were told that the tickets were not valid. We spent about 40 minutes trying to contact the company & hotel to no end. We then purchased additional tickets at 66 pounds so that we did not waste our day here in London. The staff at Holiday was really trying to be helpful, but seemed that their hands were tied. For two days of trying to rectify this, I contacted my credit card company to file a dispute. My advice to anyone staying here is to not purchase City Sight seeing tickets from IHG, but to go direct to the bus stop so as to avoid this aggravation.