The Arch Wembley is the main restaurant serving The Holiday Inn London Wembley hotel, and it is also where breakfast is served. After struggling to find some food in the LDO and surrounding areas in Wembley on event day, ahead of watching City beat Spurs 3-1, I decided to call in here and it really was something I'd instantly regret.
The whole decor was cheap and basic, it felt more like a cafe than a restaurant.
The staff spoke really poor English, for example communicating regarding my allergies was difficult and they didn't even seem to know what gluten was, in the end, I offered for a plain chicken breast with mashed potato, which they recommended.
I did have an issue straight away, with my tap water, the tap water was presented in the jug and had a hair in, after calling a member of staff to complain, I asked for more water but instead she come over and cleaned the table, after explaining again I was in a hairy situation and wanted the water to be replaced, she comes back and CLEANED THE TABLE AGAIN! with some sort of spray. It was only until after that she finally understood and replaced the water, this was so frustrating to have to go through something so disgusting and then the staff member expected me to carry on drinking the water and didn't understand the word replace.
That was just the start. My meal was a huge let-down, it was presented sloppily which I certainly didn't expect for £12, the whole dish tasted like it has been frozen, it was bland, watery and had no flavour, which applied for both the chicken and the mashed potato, even mayo was unable to save or revive the dish, like the cheap, poor food quality the same could be said for the mayo which was a sloppy, watery, disgusting mess.
Being an event day and only offering a limited menu alongside a buffet is no excuse for food being of that awful quality, and service being of that awful quality, to the point I'd even say the terrible nature and careless nature of the staff here, not understanding about gluten-free, or even being able to replace a water which I found a hair in, and then the food quality being so bad, I just couldn't eat it, I feel this is a huge let-down and is a place to AVOID AT ALL COSTS, in an area with so much choice, it would be best to wait somewhere else than come in here and eat awful food. I now understand why this place wasn't as busy as every other restaurant and fast food chain in the Wembley area on the day of my visit, and of course this place is going to be awarded a one-star rating, I'd probably even go as far to say if it was possible to give The Arch Wembley at The Holiday Inn, zero stars, I would! read more