BEDBUGS!!! DO NOT STAY. A couple of friends and I stayed here in mid- January. We had been there one night, and when we came back the next day after a night out, my friend and I began noticing aggressively itchy, angry red bites all over our faces, necks, and bodies. In addition, our hotel room had no power in any outlets, and our tv would not turn on. I tore the room apart and found a small brown bug crawling on my bed. I went down to reception to alert the front desk that we were covered in bites, saw a possible bedbug, had no power, and needed a room change right away, even though it was the middle of the night. The man at the front desk spoke minimal English and did not understand what I needed, but told me a room change was impossible. I showed him the bites all over my face and he was still completely unhelpful, telling me I had to wait until the morning for any help. I asked him for clean sheets at least, and he said there were none, and could only offer me soap. My friends and I had to sleep in our bug-infested room, which just resulted in more bites. Our room was switched the next day, but the damage was done, and we had to spend the next day in a laundromat cleaning all our clothes, luggage, and belongings, which completely derailed our already short trip.
We asked the hotel for a refund when we returned home, and they offered 50%, but we felt we deserved more as we were forced to sleep in infested beds for another night bc of the hotel's incompetence, as well as the expenses for dermatology appts, makeup, and medications we needed when we went home to deal with the bites. They refused to refund any more money, and completely ignored the worst details of our experience in their reply. It's been weeks and I am still dealing with visible bites all over my face and neck. They are also all over my ankles, shins, and arms. Do not stay here!!!! read more