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X-Golf Woodhaven

5.0 (3 reviews)
Closed • 10:00 am - 9:00 pm

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4 years ago

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7 months ago

service was amazing!! Courtney was the best customer service!!! will be going back to see her.

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5 years ago

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Carl's Golfland - Carl's Golfland Accessories

Carl's Golfland

3.5(110 reviews)
32.6 mi
•$$$

Normally I go to the Carls golf center at St John's in Plymouth but I happened to be in the area…read moreand thought I'd check out this location. I have a driver that needed to be restarted and gripped. I was greeted and asked how they could help. Great customer service here. While my club was being fixed I walked the store. Lots of variety and they had some great sales happening. I got my club reshafted and gripped for $135. I was very pleased with the price and fast turnaround. I decided to try out a couple new drivers at the golf range while I waited. I really like the driving range setup here. I'll be coming back here anytime I'm in the area. Stop in and you'll love it here as well.

I ordered 3 custom wedges from Carl's Golfland with clearly listed specs in the notes. I even…read moreordered them knowing they were on backorder, so I was already being patient. What I didn't expect was having to follow up just to let them know the clubs came wrong. Their fix? Send me two more wedges... still wrong. From there it turned into a complete mess. THREE different employees got involved, and somehow each handoff made things worse. One reorders, another takes over with zero context, clearly never read the emails or documentation I already sent, and just keeps things moving knowing the clubs were already wrong. No communication, no ownership--just a cycle of confusion. Then they tell me to measure the clubs myself. That's where it really went downhill. I'm paying for custom-built clubs, and now I'm doing their quality control? So I did. I confirmed specs with TaylorMade and even paid a shop to measure everything. Taylor made even said they ordered them wrong. Specs should be true online even if it's a custom standard stock spec. While they said they talked with them. Not a single club was correct. After all that, the manager's solution is basically: send them back. No urgency. No accountability. No real apology. They tell me on the phone they have good customer relationship with TaylorMade. So what was hard to get it right the second time around. Here's what their mistake cost me: * 2 months of credit card interest * Gas running around fixing quality control their problem * Paying out of pocket to verify specs * Hours of wasted time I ordered these ahead of an international trip so I could practice. Now I have no time left and nothing usable because they couldn't get a basic order right. Meanwhile, I placed a similar order through PGA Tour Superstore--they got it right the first time and shipped fast. That's how it's supposed to work. So I can't blame TaylorMade because seems like they are doing their job right. If they get the order right with pga superstore and shipped it to me from their manufacturing facility. Seems like they're not the problem. And just to top it off--I also ordered an iron set from Carl's a while back. At this point, I'll probably have to get those checked too, because based on this experience, I wouldn't be surprised if they messed that up as well. Bottom line: If you're ordering anything custom, avoid Carl's Golfland. Save yourself the time, money, and frustration. Not worth talking to people who can't even do their job ordering without cross referencing manufacture specs. Like McDonald's gets my order partially correct. Not completely wrong. But still have the time to take care of customer's complaint. So who knows when my refund will be issued with compensation. This company just another company willing to take peoples money. We all know golf profit margins around 20-40%. I would never walk in there store or facility. Or even buy online from them again.

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Carl's Golfland
Carl's Golfland - Picking up my new driver

Picking up my new driver

Carl's Golfland

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X-Golf Woodhaven - golf - Updated November 2026

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