1. X Factor Tire & Auto

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De Soto, MO

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X Factor Tire & Auto

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

Services - X Factor Tire & Auto

Oil changes

Routine automotive maintenance

X Factor Tire & Auto Photos

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4 years ago

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Pettus Automotive

Pettus Automotive

(19 reviews)

I was in desperate need of an oil change, but was putting off going to my usual place at Brentwood…read moreand Clayton because it is now a huge pain in the ass to get out of. Not to mention that the price is always different, but falls somewhere around $40-50 depending if they pull the "crazy foreign car" card and upcharge for my apparent lack of patriotism. I have a Jetta. Not exactly the most obscure vehicle in the western hemisphere, but mysteriously somehow more expensive to service than say, a nice American Ford. Driving home today, I notice a sign on Auto Plaza Ford for a $9.95 oil change if the Cardinals score more than 6 runs the day before. A quick run through the memory bank and sure enough, the Cards pulled it off yesterday. As I pull my little foreign car into the Ford lot, I feel like a cat walking into a dog convention. Would my kind even be welcome here? I go inside, step up to the counter and sheepishly say that I would like the oil change special, but that (gulp) I drive a Jetta. Is that okay? The service tech did not even bat an eye. I kept waiting for the catch, but there wasn't one. They didn't even wave my dirty air filter in my face or try to convince me that unless I bought new $50 windshield wipers, I didn't have a chance at surviving the impending winter. Just changed the oil and presented me with a bill for $10.00. The only reason for 4 stars is because it took a pretty long time. Long enough for me to finish the New York Times crossword puzzle and read a Time magazine from 2008 (it's like being able to predict the future! My money's on Obama!). But the waiting room was comfy, they have a Starbucks coffee machine and People magazines in Spanish. Plus, I mean, they're a *Ford* dealer who treated a German car like their own. If that's not a lesson in tolerance, I don't know what is.

Scott Sanford was an amazing salesman who was down to earth and honest with us. He helped…read morefacilitate the trade in of our Tacoma after a horrible experience with Toyota. He made the process enjoyable and reminded us of why we shop ford. It's the customer service and the quality of people that work here. Fantastic human and fantastic dealership. Not pushy, not judgy, just good people selling cars. Brad went above and beyond to make sure we could afford what we wanted and to make sure we were taken care of warranty-wise

Pettus Chrysler Dodge Jeep Ram De Soto

Pettus Chrysler Dodge Jeep Ram De Soto

(11 reviews)

I just left Auto Plaza Chrysler side. Jason Shearer is our sales person and sales person to my…read morekids, as he was walking me out he looked at my Jeep (my baby) and said what's wrong with your bottom flashing on the bumper? Two weeks ago my son Colin Salute Rumpsa took my Jeep 4wheeling. (I don't even do that) and with the help of Tom Suda and Pat Wright managed to take 1/2 the cedar trees with them. So Jason Shearer went to the parts dept and on a very hot parking lot fixed my Jeep. Wanted nothing and charged me nothing. That my friends is CUSTOMER SERVICE AT IT'S BEST. Auto Plaza of Desoto your staff is amazing and it does my heart good to know you will be here for the many years to come. Thank you, Thank you, Thank you. Sincerely, Anita Rumpsa

Purchased a 2026 Durango on November 6, 2025 and had it delivered the following day. The driver…read moreinformed me upon delivery that they didn't give him the second key. The following morning I called inquiring about the second key fob and they assured us that they were going to mail it. We've called 3 additional times asking where and when we would receive it. Each time they've lied and said they were going to send it UPS. I'm at the point now where I'm fed up with the lies being told and will contact an attorney next week. We bought this vehicle for our son in college in another state and will not release the vehicle to him until we receive our second key fob. This is very unprofessional and I will never deal with this dealership again.

X Factor Tire & Auto - oilchange - Updated October 2026

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