I don't know whether this shop is excellent or not: I could never get through to make an inspection appointment by phone. The answering mailbox is full, so I could not even leave a message, and the place was closed when I drove by in the morning and evening. So unless you do not work or have weekdays off, it might be hard to get in. As far as the weekend, I'm not sure about their hours since I live 25 miles away. read more

they're amazing. they went above and beyond every time! they were honest and didn't try to sell me anything extra! my new go to! the service makes you feel like someone actually cares about your car. it's worth coming here they have the best prices that I've found around. read more

The folks at Harold's are simply the best. They went above and beyond for me and they are now my go-to garage for quality car care. Can't say enough how refreshing it is to meet an honest mechanic shop and I'll be telling everyone I know about what great service I received at Harold's. Try them out and you'll never go anywhere else. read more

DON'T GO HERE!! If I could give them zero I would. Do not go here unless you want them to waste your time, treat you like you're stupid, and rob you. I went here to get two o2 sensors changed both times I had a similar experience. The 'first' appointment I didn't supply a sensor but I did supply the needed sensor for the 'second' appointment. However appointments are only a suggestion at Harolds, each time I was asked to wait inside because they 'had unforeseen complication with a different car' but were still insisting they could fit my car that day, once I was tired of waiting or it reached 5:00pm I was asked to return on a different business day. It took returning on 3 different business days for my 'first' appointment and returning on 4 different business days for the 'second' appointment. During one of these waits I was also asked to drive ANOTHER CUSTOMERS VEHICLE. Once my vehicle was finally moved into a bay they tried to upsell me on multiple suspension part before looking to see the car has brand new front and rear cradles and is on air lift with less 400 miles on it. They tried to play it off as a silly mistake but I do not believe that to be the case all mechanics know what airlift looks like. Once my car was finally fixed not only did THE OWNER REV MY COLD ENGINE, but he also charged me $20 more the second time WHEN I SUPPLIED THE PART. read more

My wife and I have been to Harold's on multiple occasions inspections, exhaust repair, etc. We have always been treated great and received fast, reliable, courteous assistance. We will be repeat customers. read more

Honestly not worth your time or money. He's unprofessional, greedy, and tries to take advantage of women by charging them for more. Give Harold a car and he won't fix things up correctly the first time because he doesn't have the proper equipment to find the problem quickly and efficiently. He just guesses around which is why his prices are cheap in the short run and high in the long run. Go to a place where the mechanic will get you a proper read out of what's wrong and get it done right the first time. He complained about having to come after the car that he 'fixed' twice when it broke down and left my roommate abandoned along the interstate. The second time it broke down was on the way to Harold's shop to get it relooked at and my roommate called him. He was left for three hours (it was a forty minute drive to his shop) and kept getting told 'Oh Harold is on his way with a tow' by the receptionist when he would call to check in. Then a worker (who was not Harold) showed up (hours after we were told he was on his way) with just a battery (no tow.) Harold had to come later that day because the battery didn't do any good. Didn't appreciate being lied to, Harold. In reference to the worker that came, Harold felt the need to text my roommate that an 'African American man' was on his way so we 'wouldn't be scared'? I feel really sorry for the people he's got working there if he supports racist points of view. So Harold takes the car in. My roommate told both the worker that came to get it and the shop receptionist (when we called to check on the car) that he just wanted Harold to check the new alternator he placed in the car, and that he didn't want to sink any more money into the car because it would be traded off soon. When we went to pick up the car, we are presented with an approximately 200 dollar bill because Harold changed a hose and put radiator fluid and coolant in?? Two of those things of which I would have been happy to do myself?? I told Harold that it wasn't fair because he didn't ask for consent before doing this. I told him that I understood he needed money for his supplies and then asked him to take off the labor because like I said, my roommate didn't want to spend any more money on the car. He raised his voice at me and asked me 'Who are you to talk to me like this' and started yelling about doing us 'favors' by coming after the car twice. 1) This is my roommate's car, and he was too scared and guilt tripped to speak up to this man. That's why I spoke up. It doesn't matter who I am, Harold was doing wrong and I called him out on it. 2) Harold had to come get the car twice because he didn't fix it correctly in the first place. He didn't do any 'favors.' I left after he started yelling at me, and my roommate got 50% knocked off her labor charges. My roommate ended up dropping about $700 from his savings for a new car on Harold's 'repairs,' and we're personally taking the car to get another mechanic to inspect his work. It was pretty cool to get back into the car and find that the gas petal was undone as well as the radio. I personally fixed the non-working radio myself. It had just been undone. : ) Word of advice, don't raise your voice at a woman when she expresses concern over your work and overcharges. read more