I have had two wonderful experiences at Bates and felt called to leave a 5 star review for the…read morewhole team! They are so welcoming and friendly from the moment you walk in the door. Service & quality of work has been great, as well as affordable. I get VERY stressed about anything car related, but I've been truly at ease both visits. I have also waited in the lobby area with my toddler both visits, and they have a little table with coloring books and I feel very comfortable in their space. This is definitely my "go to" auto shop for any future needs and highly recommend

Had my car towed here due to an alternator failure and some tire issues. The quote was extremely…read morehigh compared to other shops in the area but I only had one tow so despite other people saying they were high I figured I would give them a chance. I touched base with the shop to let them know I was working on finances. As I was trying to come up with the large sum of money I was able to find another shop to repair for almost 600 less. I called today to have it towed and they would not release my vehicle until I paid diagnostic fees that totaled $162. Despite multiple communications between Art and I not one time were any diagnostic fees talked about. I wasn't told when I called to let them know it was coming. It wasn't discussed when he provided me with estimates. It wasn't discussed or disclosed EVER. It was two separate fees. One to tell me my alternator died which I knew before I even had it towed there and told him that. The second was a fee to visually inspect my tire and joint. Please stay away from this shop. This is shady business. Be up front and professional with your potential customers when you provide them pricing. Listen to other peoples reviews also. I didn't agree to a fee. I didn't sign anything saying id pay a fee and it was never ever talked about. Had it been id completely understand. People do not work for free and I get that. But this was just wrong In response to the person below NEVER, NOT ONE time was a diagnostic fee disclosed or talked about and you're a liar if you say you told me that. You gave me a quote for services. Broke it down and never not one time ever mentioned the fees and I spoke to you MULTIPLE TIMES. you even thanked me for keeping you updated on the status of my vehicle being there because I was worried it was there for multiple days. You told me not to worry you usually don't stress over it until a vehicle has sat for over 30 days. At any point in time even when I called you to let you know I was having it towed there did you ever mention the fees. Ever. Stop being a liar and trying to make yourself feel better or have your shop look better by pointing out any other reviews I left. That's why reviews exist. I can show you every single time I spoke to you in my call history. The only time I was told about any fees was when I called you to say I was having it removed off your lot. I kept you informed every step of the way and was honest with what my situation was. Sorry I didn't have $1800 sitting around. But go ahead and say that to try and make me look "worse" I should have recorded all those calls so then I could have the audible proof that you're a liar. I never was told about the fees. I never agreed to the fees and I never signed anything regarding acknowledgement of fees. You set a receipt in my vehicle and didn't even provide the estimate copy and I bet the diagnostic fee wasn't even on it because it wasnt ever disclosed. The receipt I have was generated on the day I picked it up. In general as a human being, lying is shady and non disclosure is shady. In a business it's a disgusting practice. Do better and you wouldn't get shitty reviews. I leave honest reviews and the only other auto shop issue I had was again the truth and the shop actually apologized. So piss off trying to degrade my character. So very unprofessional Bates Automotive & Restoration Center (Owner) an hour ago Just to clarify we DO advise there will be diag fees upfront before any vehicle is looked at or an appointment is made. We can't take a customers word the alternator is bad, if we did and installed a new one and the problem wasn't fixed, then we would be the "bad guys" for not verifying that WAS the issue. We need to be certain we are fixing the issue at hand, not just a blown fuse or ect. And let's not leave out the car was here for 8 days while for "managed" your finances and the other shop you're using in your own words here, " a personal mechanic" not even a shop. Of course Billy Bob will be cheaper without overhead and staff to pay for. And once again using YOUR words here, "People do not work for free and I get that" but when we charge for diag fees, we're somehow the "shady ones" Judging by the other reviews from this customer, any repair shop is out to get her.