1. Bates Automotive

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Crystal City, MO

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Bates Automotive

4.0 (9 reviews)
Open • 7:30 am - 5:00 pm

Services - Bates Automotive

Oil changes

Routine automotive maintenance

Auto transmission repair

Bates Automotive Photos

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7 years ago

Most courteous customer service from Art as well as knowledgeable feedback along with immediate attention made for an excellent experience.

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Oiltime

Oiltime

(4 reviews)

Today was my second visit to Oil Time, and just as the first time I wasn't disappointed with the…read moreservice or end result so I decided to add a review of this business. as I stated earlier I have used these guys a couple of times for my oil change. Both times I have come here, there has been no wait for service, which is a plus when you have a tight schedule to meet. I pulled in and was immediately greeted with a friendly smile and how are you today. I told the gentleman what I needed done, and he proceeded to begin working immediately. any questions or concerns I had were answered and taken care of very professionally and very quickly, which is a good sign of customer service being done correctly. I had an oil change done here a few months ago, so when I pulled in today, he was quickly able to pull up my information which speeded the process along rather nicely. they pulled my air filter out and showed me the wear and tear on it, and replaced it at a very minimal cost which is a nice addition to the final outcome of the visit. I was in and out of here in right around 15 minutes, and my short time here was handled quickly and professionally by the staff, they cleaned my windows, and checked my tires and that was something I didn't even ask for, kudos on the customer service skills Oil Time, you have it down to a "T". if your looking for a quick oil change, and are in the Festus area, be sure to stop in at Oil Time, their staff is friendly, helpful and will have you in and out of there in no time, and without spending an arm and a leg on your oil change. These guys know what they are doing, so be sure to check them out to see for yourself...

Sad day! I have brought all of my cars into OilTime for over 20 years never a problem. Last time I…read morewas in they installed and oversized after market drain plug and didn't report it. I was getting preventative services done at the dealership where I purchased the vehicle and the found the damage done. OilTime would take no responsibility for the mistake and I am deeply disappointed. Be careful the next time you go in it could happen to you. Be sure and ask if everything went ok or perhaps choose a more responsible place to service your vehicle. Lin Grass showed who he is by cursing at me even though I kept a cool head and had definite proof. Good luck Festus community!

Lucas Smith Chrysler Dodge Jeep - Check out the new Jeep Wrangler for sale at Lucas-Smith Chrysler Dodge Jeep in Festus, MO

Lucas Smith Chrysler Dodge Jeep

(16 reviews)

We had a warranty repair on our Jeep Grand Cherokee this week. I can honestly say that the people…read moreat Lucas Smith, Festus Mo. are nothing but nice people and our experience was seamless. Zach, our repair coordinator and the Service Manager earned 5 stars with their communications, courtesy, and professionalism. They took extra steps to take physical care of our automobile during the entire process and completed the work on time as promised. They earned our business going forward. Great Job and thank you! Sincerely, Roger and Dana Beavers​

I purchased a used vehicle from these guys and when I test drove I noticed a wobble in the steering…read morewheel when braking also a whining coming from somewhere about 2300 rpm and front tires were low on tread. I mentioned these issues to my sales which notified the manager. I was told by the manager that 4 different mechanics looked at it and it was just the tires. That didn't sit well with me as it only happened during breaking. I was also told they would work with me on the tires as there wasn't much h tread left. After calling and leaving a message for the manager to call me back I decided to just make an appointment which I was correct about the shaking steering wheel. It was a warped front rotor and after not feeling like they did their due diligence I started looking more into the vehicle. They claimed all the fluids were changed and anything that needed attention is fixed or replaced. I open up my air box just to find the air filter had leaves in it and the filter was extremely dirty. I was then told they couldn't check transmission fluid as it's a closed system but I feel like the humming and whining is coming from their or the alternator but again have not heard back from management after leaving 3 call back messages and one email. I also told them I was pre approved through a certain bank but come to find out they ran my credit again through their dealership which dropped my credit score a little bit. I don't know why they would have when I already was approved but I guess they have their reasons. They take it used cars and resell them without evening doing the maintenance they require. Both my wipers were in horrible shape but only one was falling apart so that's the one they ended up replacing. I'm still worried I spend $26k for a vehicle with transmission issues or a alternator that's going out. The belt looks like the original one and has a brown rust like color so yes I'm a bit upset for the amount of money I spent. I understand it's not new but for a $26k vehicle things should be addressed. I'm leaving this review because of multiple failed attempts to have management call me back. I trusted that they would keep their word and do what they claimed they do to used vehicles so if you buy a used vehicle from these people I highly recommend taking it to another dealer or mechanic to have it looked over. My sales man did his job but failed me on making sure these issues were addressed the right way. Be careful and hopefully you don't go through what I did.

Bates Automotive - oilchange - Updated October 2026

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