I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Our AC suddenly stopped cooling. We reached out to Quality and Anthony responded quickly. He came…read moreout the day and quickly diagnosed the issue and repaired costs. By the beginning of the next week the parts were delivered and repairs were done quickly. Anthony was very professional and kept us updated. We definitely will use Quality again.

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Dawson put my furnace in 2019 I told them i smell gas they came back and said no gas leak. fast…read moreforward 2024 I had Dawson do inspection In one min told me it was good. A few days later a house roofer worker came in my back door and said I smell gas do you have windex he found a big leak in the shutoff valve right next to furnace and when fixing it, all the gas piping inside the furnace came apart. The house worker said that would have blown your home and the neighbors home sky hi you would have been a dead man. luckily gas was off. My name is Jon. I would never have these people come anywhere near your house. And i had to get a quadruple bypass maybe from breathing natural gas for six years. I should sue them.

ItFeels great have air. I can breathe again. This company is #1 in professionalism, courtesy, and…read moreknowledgeable. I certainly recommend Dawson, to anyone that needs Heating and Air They really go beyond any company that I've ever see. Thank You Soooo much. You can't imagine what it means. God Bless you all.

We got several different quotes when our AC went out last summer and while Schmidt was not the…read morelowest, they were also not the highest and had equipment. A rebate from the manufacturer was mailed to us at the wrong amount that we, unfortunately, didn't discover for more than 5 months. I was pleasantly surprised that Schmidt offered to mail us the difference. I'm finding that good customer service is rare these days and I cannot say how happy we were with Schmidt's. Will definitely be recommending them to anyone we know.

Called as a new customer, rudely told nothing available until November !…read moreWhy do I get ads in my mail from them every week?

Great work installing a new faucet system…read more Friendly people, Devon was great. I'd use them again.

Just had our duct work cleaned and Bryce and Briggs who did a fabulous job. Very through, and my…read morehusband was impressed with their procedure and high tech equipment. And he is very hard to please! His words 'they were methodical and did the process right'. So thank you One Hour Heating and Air for cleaning our very dirty ducts and we look forward to moving in our new home knowing all is cleaned and sanitized.

My new heat pump quit working and it said to call for service. I was charged a lot of money to…read morereplace two fuses and to reset the system. I signed up for VIP service when I bought it but don't understand why my bill was so high. Nobody from the office will respond to me,

Appreciated Dave's help servicing a/c. He was great - friendly, knowledgable and provided energy…read moresaving tips. Christy is also very friendly, patient and professional. Appreciate their help and guidance!

Seemed like a good team to work with, a father and son combo i believe. Price was good but a little…read morehigher than the lowest estimate so I went with another company. Will go back to Enova in the future though.

From the owner: At ENOVA we provide service maintenance and installation of heating air conditioning and…read morerefrigeration for commercial and residential costumers. Call us today to get your system service or replace.

Simply the best and Certainly the most incredible patience. They work on my simi new boiler and my…read more100yr. old boiler. I have a 2 family. They are honest, considered and years and years of knowledge. Cannot say enough about the owner Terry. I Love this company. They make it personal , comfortable most of all affordable, Now seriously How do you beat that?

They sent Chris Ruff over to check my HVAC system and light my gas logs. Chris was knowledgeable,…read moreclean and super dooper friendly! He treated me and my daughter with respect and even cleaned up the dust that came out of the logs! we now know how to turn the unit on and off without blowing up the place!

Great price, Fantastic service. I will never use any other company for my heating and cooling…read moreneeds. They did my A.C. repair for less than half what HELP wanted to charge me. And no service contract. Honest and fair. You really don't see that much these days. Before you give someone else your money, you need to call Tim. You'll thank me.

From the owner: We are a family owned business that prides on making customers happy and comfortable for a fair…read morecost.