Fast, efficient service. Service person provided excellent, courteous service. Will be a regular…read morecustomer for years to come.

Out of all the AC companies in North Phoenix, I contacted Roy because he volunteered to lend his…read morehelp and services to someone in the neighborhood. That will attest to his character. I needed an AC inspection so I called Bartels and was promptly given an appointment for the following day. Roy showed up right on time and quickly evaluated all units. He brought all issues to my attention after his diagnosis and repaired those that we deemed necessary. His pricing was more than fair. I would certainly not hesitate to hire Roy Bartel in the future.

Quality customer service at a good price. They are a good team. They got my furnace to last…read morelonger when others could not fix. Will stay w/Spivey for HVAC services! - Hamilton resident.

From the owner: Heating, air conditioning, furnace, new installs , a/c unitread more

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

After finding Tri-County Plumbing, Heating & Air Conditioning through a quick Google search, I…read morereached out around 4 pm on a Thursday regarding a problem with my tub. Although I couldn't reach anyone right away, I left a message and received a call back within 30 minutes. I spoke with the owner, who reassured me that someone would be out the next day. True to their word, a representative arrived promptly around 9 am the following morning and got right to work. Within 90 minutes, my tub issue was resolved, and he took the time to walk me through the steps he'd taken to fix it. I really appreciated the quick response and efficient service from Tri-County Plumbing, Heating & Air Conditioning, and I'll definitely reach out to them for any future plumbing needs!

Wow! We had a couple of plumbing issues and Bill and Josh came out and quoted and scheduled time…read more They arrived on time and did a great professional job at a super cost. We are already looking at other projects and they will be the first call we make! Highly recommend them!!!

This business is great very knowledgeable and polite. very fair and a quick response.. Very…read morethorough in what they do

When we moved into new home they were not cooling. They sent a young man out to look at. He had…read moretroubles finding the slot of the filter. Changed it and left. Unit still wasn't Cooling. Called back a few different time due to no one returned my call. Finally get a call back and they come out. Said it needed refrigerant and they used my water and hose to spray units off. Sent me a bill for $330. Thought I had a warranty! So they revise my bill to take refrigerant off bit still trying to charge me $130 for using my hose and water to spray the units down for couple of mins. Not happy. They are late, some are not knowledgeable. Not a good experience start to finish.

Mark provided our recent semi-annual maintenance for the cooling season on our Carrier heat pump…read moreand furnace HVAC system, which were installed by Hill Air in April 2007 - 18 years ago. This is long past the average life of a heat pump, but ours is still running well thanks to regular heating and cooling season maintenance by the Hill Air team. We also have much lower than average electric bills for a house our size, which is a direct result of Hill Air keeping our system running efficiently.

Signed up for preventative maintenance. First visit was this week for the AC check up. The…read moretechnician arrived promptly on time (as per 2 hour window and phone call 15 minutes before arriving). He was courteous and respectful of property. He took the time to thoroughly clean the outside unit (which was fairly dirty). Inspected inside unit and outside. Gave both a written explanation and verbal of findings. Would definitely recommend this service.

I will not comment on anyone's previous reviews. We all have our opinions. However, being a…read morebusiness owner, I understand the importance of reviews, and the general public leans heavily on them in today's marketplace. I called Inloes last Friday because our furnace went out. CJ with Inloes was at my house within two hours of my phone call. He was very professional and informative. He proposed three different options, we chose the one we wanted, and they scheduled us for an install on Monday. The crew showed up, once again, extremely professional, organized, and very efficient. I deal with contractors daily in the real estate industry. I see the good and the bad. I will recommend Inloes to anyone who asks me for a recommendation. If you are considering Inloes to help with any heating/cooling needs, be cautious of the negative reviews you read. You won't find a better company to help you.

Inloes staff treated me right. Was my second opinion, which I didn't say. They checked my furnace…read moreand gave me a replacement quote. I looked at the national Lenox sight for their product. I went with them with a work window to clear my house, They came when arranged @ a great price. Install with refit went great. Clean up was good, too. Warm today & happy @ less $$. 5 Of 5.