1. ICON Heating and Cooling

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West Chester, OH

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ICON Heating and Cooling

4.4 (7 reviews)
Open • 8:00 am - 8:00 pm
Updated 1 month ago

Services - ICON Heating and Cooling

Building energy audit

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1 year ago

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Brandon B.

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2 years ago

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.

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2 years ago

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3 years ago

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3 years ago

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Brandon B.

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4 years ago

Honest and informative. Took the time to educate me on hvac and was fair in pricing. Did great work and I have a wonderful new system now!

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4 years ago

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Ask the Community - ICON Heating and Cooling

Mr. Rooter Plumbing of Greater Cincinnati

Mr. Rooter Plumbing of Greater Cincinnati

(3 reviews)

Horrible company, was offered a free quote just for them to come out and charge $200, tell me they…read morecouldn't fix the issue and leave. Called another plumber and it was fixed in 2 minutes. Save your money!

I called due to flooding in my basement that appeared to be a blocked floor drain. The Mr. Rooter…read moretech agreed and called another tech with a camera. When drain was scoped broken pipe and trench rot found. They scoped cleanout outside house to city line and found 2 areas of pipe broken from roots and 2 broken w/o roots and areas of trench rot. Estimate for new inside (blocked by wall) and outside clean-out (not 2 way), and new pipe blown to city line was $29,800. I wrote check for 1/2 and financed 1/2. Next day I was presented bills for $4300 for inside work and $7200 for outside work. When I spoke to supervisor he put in new financing for entire $29K even though $15K check cleared my account. Work was completed inside and trench was dug. Even though rain was coming in I had to use my own tarps to cover trench with help from inside tech. The pipe was blown next day and inside work completed. I was given bill for $4300 for inside work and had to pay on credit card. The other $7k was going to be put for financing again. Still not sure if money paid was correct. They did not apply military discount when asked and was only going to put it on one invoice instead of the 3 they had for this job. However, they finally did. Trench was filled in poorly-about 5 inches not filled in from pipe to house and large mound of dirt left with my edging stones stacked neatly to side. The pipe sticks up about 9 inches from ground once I level out dirt myself and is in middle of flower bed not near house so it looks terrible. A hole was put in the wall on inside house which left of cleanout usable. I requested documentation for inside and outside. I have insurance policy for inside and outside. The invoice for trench and sewer pipe do not include any reason why work was needed so cant file for reimbursement of $7k. Requests for pictures or updated invoice ignored and calls not being returned. I wonder if work was necessary and feel cheated out of $26,000.

ICON Heating and Cooling - hvac - Updated October 2026

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