Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Brad and his apprentice were awesome to work with. Our HVAC blower had an electrical fault, and I…read morecontacted and got an instant, human response, quick scheduling, and quick diagnostics of the issues. What followed was then a saga ordering multiple parts that were not readily available, and Brad coordinated the process, expedited, and at times even drove physically to factory/distributor to help fix our system as fast as possible.

Very professional staff. They explained the issue and quoted me a fair price. They fixed my ac in…read morea timely manner and did not try to sell me anything extra. This is the only place I'll call if I ever have a furnace or ac problem again

Have been using CS for years and have been very happy with their service and staff. We've been on…read moretheir service plan which caught issues early that saved some headaches and expenses down the road. We ask a lot of questions, and they are always very knowledgeable and helpful.

This company is either inept or they are rip-off artists…read more I've waited 3 summers before leaving this review to give them the benefit of the doubt. In July 2015, this company was hired by my warranty company to replace a fried component on my HVAC. The following year, May, 2016, I got my usual service company to perform the Spring maintenance and they told me according to their readings, the system was under-charged. I said that was impossible as this was just repaired and they suggested I call the company that performed the service. I called Comfort Solutions and they came out to test the system and they claimed that their reading indicated that not only was my coil bad but also that I should replace my TXV (thermal expansion valve) to the tune of THOUSANDS of dollars. They charged me for the diagnostic to boot. I called my company back and because they are actually capable and I trusted them and they wanted to be thorough and provide good customer service, they checked for leaks for free and reiterated that there was no way the numbers were indicating anything other than an undercharged system. Called Comfort Solutions back and told they stood by their completely incorrect and rip-off position. Why do I say this? My company was so confident in their diagnosis that they made me the following deal: they offered to charge the system and if it ended up not fixing the problem or it ended up being something else they would refund me everything. Guess what: in May 2016 they charged the system and my HVAC has run flawlessly for 3 whole summers. Comfort Solutions wanted to charge me THOUSANDS OF DOLLARS for a problem that didn't exist. Also, since replacing the parts they wanted to replace would require re-charging the system, there would have been no way to prove what the root cause was. Stay FAR FAR FAR away from this company. They charged me for the diagnostic and I paid the other company to charge the system. These guys are terrible. If the company doubts this story or claims anything of the like, I still have their diagnosis sheet where they recommend this action. If these items needed to be replaced how do they explain 3 years of running flawlessly in extreme heat when I keep my house at 68 in the summer. I do not want this company to contact me at all. I chalked up the $100 lost for the fake diagnosis and the money I had to pay to recharge the system properly as water under the bridge.

Ilya answered my Yelp search before I even asked for help. I emailed a brief explanation of what I…read morethought the problem was, and he responded immediately. They were able to service our dishwasher on the day and time we requested for the estimated price! We couldn't be happier!

These guys are the real deal. Luke at Fuse provided a fast response to my Yelp posting, analysis of…read moremy problem and instructions how to proceed obtaining my Warranty-covered replacement part. Meanwhile the technician arrived the next morning (Sergei) who figured out how to fix the problem with my LG refrigerator. When he left we were on the way to being "up and running" thanks to his ingenuity and persistence. I cannot say enough good about my experience with Fuse, and I highly recommend them. And their price was very reasonable.

A/C, Furnace, and Tankless Water Heater Installation Very…read moreknowledgeable HVAC expert turned sales rep. The installation team did a great job and left me with a very clean install on both the HVAC system and the tankless hot water heater. The install team made great suggestions so I now have better access to the furnace. Also, the tankless system was moved down the wall to make room for my freestanding shelving. I'm going to have to move the thermostat because I wasn't paying attention when it was moved to the other side of the wall where we had a wall decoration that I had moved out of the way.

I had a very disappointing experience with Jansen Heating & Cooling. They came to my downtown…read moreCincinnati building, inspected the property, took photos, and provided a quote that I accepted. I even expanded the project to include replacing a second HVAC system and increased my financing based on their recommendation. Then, just two days before the scheduled installation, they canceled the job, saying the roof was unsafe. I completely respect putting employee safety first, but that should have been identified during the initial site visit before they quoted the work and had me invest significant time arranging financing and planning around the installation. This experience made me feel like they don't have the right people evaluating projects upfront, and the lack of communication and last-minute cancellation showed a disappointing lack of customer focus. Based on my experience, I would not recommend them.

Signed up for preventative maintenance. First visit was this week for the AC check up. The…read moretechnician arrived promptly on time (as per 2 hour window and phone call 15 minutes before arriving). He was courteous and respectful of property. He took the time to thoroughly clean the outside unit (which was fairly dirty). Inspected inside unit and outside. Gave both a written explanation and verbal of findings. Would definitely recommend this service.

Amazing service ! Austin was very informative and explained everything he was doing and answered…read moreall of our questions thoroughly ! Bravo Zulu !

Come home from work, house is hot as heck, no a/c and you are leaving on vacation next day. Who…read morewants to worry about that while you are gone. Not us! I came across Stacy Heating and Air via internet. They were about the only people who stay open past the 9-5 hours and could really talk to you about what was wrong. Spoke to the nicest lady on the phone and told her my problem, within 5 minutes Wayne our repairman called me and set up an appointment to come out on Saturday. Unheard of right? Not Wayne he said he would be there and it was not a triple cost fee to come out. Wayne called in morning because he had a cancellation, came 4 hours earlier than expected and he had our problem diagnosed and practically fixed before my in-laws arrived at our house to meet him. 5*****'s to Wayne as well. You sure do have a new customer in me and more than likely my in-laws as well. I will tell everyone I know about your wonderful service! Thanks again Stacy Heating & Air M. Quatman

after 20 years with same heating people they sold so I thought I would try stacys I found on line…read moresent in request within 1 hr Lindsey called had a service call time .very friendly she was great.Technician arrived on time he was very helpful .Thank you Donny so Happy with results I will be keeping Stacys

Our AC went out right before going on vacation. Elliot's team did a fantastic job by providing a…read moretimely quote and were able to install the new system in one day before we returned, so that we came back to an air conditioned home, worry-free. We were very pleased with using their service!

My heater which is a heat pump was not working very well. Zach came by and did a very good…read moreinspection and found some wires that had come loose! Any other company would have got me to replace the whole hvac system. I would highly recommend this company to anyone!