Dawson put my furnace in 2019 I told them i smell gas they came back and said no gas leak. fast forward 2024 I had Dawson do inspection In one min told me it was good. A few days later a house roofer worker came in my back door and said I smell gas do you have windex he found a big leak in the shutoff valve right next to furnace and when fixing it, all the gas piping inside the furnace came apart. The house worker said that would have blown your home and the neighbors home sky hi you would have been a dead man. luckily gas was off. My name is Jon. I would never have these people come anywhere near your house. And i had to get a quadruple bypass maybe from breathing natural gas for six years. I should sue them. read more

ItFeels great have air. I can breathe again. This company is #1 in professionalism, courtesy, and knowledgeable. I certainly recommend Dawson, to anyone that needs Heating and Air They really go beyond any company that I've ever see. Thank You Soooo much. You can't imagine what it means. God Bless you all. read more

Dawson Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Cincinnati, Ohio

I am so appreciative of Russel and Brianna, the HVAC techs that came out for Dawson's. My house hold was hot and uncomfortable. And can't afford buying a whole new system. We had Apollo come out and the tech said the repair was going to cost several thousand as the heat pump/air handler is old and parts for it are expensive and may be find but recommended that the system be replaced.. (for the cost of my second born child.) The Russell and Brianna came out and diagnosed our problem in less than 50 minutes. They had to order the parts that didn't come in for a few days but fixed it so it would work in the meantime. We are so grateful kudos to Russell and Brianna from Dawson's!!! read more

I spent over $12k with Dawson's installing a mini split system that they suggested for my commercial building. 18 months later, the units are malfunctioning, leaking and destroying my property. Ive called them several times, they come out try to "patch" up the leak and in a matter of time it begins leaking again doing even further damage. I've been waiting for a "call back" for two months now and I'm convinced that they just aren't familiar with the system and they don't have the technicians qualified to work on it. Don't waste your money with this company. read more

I had this company install a furnace in 2022. The furnace works fine however, when I called for a cleaning, I have been put through HELL dealing with them. I originally scheduled my cleaning for 12/15 on 12/6. These folks show up on 12/7, 12/8 & a tech called on 12/9 to say that he was in the area but see on my order that I'm not due until 12/15 so he was going to go to his next scheduled appointment. EVERYTIME, they showed up I called their office asking WHY??? I was given excuses after excuse "It's a system issue" & assured me that I was still scheduled for 12/15 between 9am - 11am. On 12/15 they were a NO-SHOW!!! So, I called them and was told that they sent a text to 5134249625 (which is NOT my number) as THEY cancelled my appointment. WTW!!!! They show up when it's convenient for them yet can't show up for an appointment that was in place for WEEKS???!!!! By the end of the day, the owner Todd Dawson wants to call me & RECORD THE CALL. HUH??? They were wrong but want to record ME??? I asked WHY??? He NEVER told me why and I REFUSED to be recorded due to THEM being WRONG!!!! Did he record my previous conversations with his staff??? OF COURSE NOT!!! If I could give them 0-stars I would. DON'T DO BUSINESS with this company. They will expect you to accommodate THEM instead of honoring your appointment. Once you complain they want to make every excuse they can come up with on why they won't honor THEIR word. I WILL NEVER EVER DO BUSINESS WITH THIS HORRIBLE CO & SUGGEST THAT YOU DON'T EITHER - NEVER!!! PS: Thaddaus Dawson - your son Todd is the WORST when it comes to running YOUR business. I find him to be extremely rude & has no customer service skills. He is ruining your good name & your business. read more

I purchased need a furnane/ac installed at my property. They did a great job and gave me a great deal. Some of the best work i have seen. He even threw in extra duct work runs and mounted my AC to the wall for me on the exterior. I also had them service my moms ac when it went out. Once again did an excellent job. read more

Our home warrantee company sent these people out. They got in touch with me promptly as 2-10 had told me they would but the wait time to get someone out to the house was 5 days. When Tim showed up of course the AC kicked right on. He left stating he couldn't find anything wrong with it and charged us the $100 deductible amount. Fast forward 3 weeks, the AC continues to do the same intermittent cooling as before, becoming less and less effective and working for shorter periods of time. I called the home warrantee and they added an extension on to the same claim and daweson services again sent Tim out. They again scheduled us out about 5 days (which matters a little more when it's now 93* outside. 86* inside the house). He messed around for about an hour and then told me it was probably the TXV and when I asked him what we need to do to get that fixed he just said, "nothing" and then only after I asked for clarification proceeded to explain that he would probably not get it paperwork in until the next morning and then they'd have another business day to wait and hear if the warrantee company would cover the repair AND THEN they would order the part AND THEN they would call to schedule another service date which could take several days from then. When I asked how long all of that would take he wouldn't answer or give me a ball park estimate. He then said he would call his office to find out if I owe another service fee (uh, no!) to which I said it should have been covered under the first service fee since it was the same problem. But because he couldn't find anything wrong the first time he said it might be a new problem and there's no way to know. they didn't end up charging me a second fee stating that they would take it out with the warrantee company and Let me know. then he has me sign an invoice for the work done today and when I asked for a copy of what I signed he refused to give me one stating I would get one when the work was complete. It's been 1.5 business days since he was here and we haven't heard a word from the company. Terrible customer service and terrible at explaining what's going on to the customer to Instill trust. And according to the reviews we are not the first ones to experience this with this company. We are going to move on to another company because in the meantime between the two calls we made our home warrantee expired but wouldn't have been if they had done their jobs the first time I called them out. Currently have been without AC in 90* heat for 1 week and no sense of urgency for this company at all. Not good service and I have no trust in their technicians at this point. read more

I would recommend Dawson Heating and Air Conditioning. They providev maintenance on my HVAC system, furnace, installed a new sump pump with battery backup and fixed a minor issue I had with flashing on my house. The workers are very professional and did an excellent job. I signed up for their preventative maintenance program and I feel confident that I am in good hands! read more

I won't let anyone service my furnace or air conditioner but Dawson. Excellent service and you can trust them to tell you the truth about what's really wrong if you have a problem. Fair pricing too. read more

Furnace blower motor quit working and our house was getting cold. Called this business several times and left messages on voice mail and they never responded or showed up. I had to get another furnace repair business that was out of Vectrens Home Solutions network to fix the furnace. I had to pay $726 out of my own pocket. read more