I have been a season pass holder for the last 5 years or so, and we typically eat at least 8-9 meals per season in the Wy'East Café.
Typically the food and service are okay. The facility itself went through a remodel over the summer, however, and I am not 100% convinced it's for the better. My experience on Saturday was less than spectacular.
Here's my concerns:
#1 - They re-did the floor, and it seems more like a tile than whatever was there before...(I honestly can't remember what was there before...). Wet ski boots and a tile like floor just don't go together and I saw TWO people fall in just the 45 minutes or so we were in there. One person fell pretty hard.
#2 - I ordered the chicken strips and fries, which is my typical go-to meal. The fries were right on the borderline of being hot/cold when I got my meal...Rather than take it back, I decided to just go with it, paid, and sat down. After I sat down, I moved the 3rd chicken strip from below the two that were stacked on top of it, and realized that it was half a chicken strip instead of a full one. This is truly not a big deal, but at the same time it's kind of irritating when you pay $9.00+ for lunch and you don't get everything you were promised and it seems as though the employee intentionally hid the half-strip under the other two.
#3 - The ketchup dispenser was empty. That in itself isn't terrible, except for I saw a Wy'East café employee on her break (you can tell by the uniform) use the dispenser, see it was empty, and then NOT notify anyone to fill it. I understand that she's likely on her break and can't solve the issue herself, but for the sake of customer experience, she should have at least let someone know. I finally let the cashier know, who let someone else know, who then tried to fill it, but was unable to, who had to finally get someone else to help, and by the time they got the situation resolved, my fries were DEFINATELY cold.
#4 - They used to have a dispenser for BBQ sauce...that's gone, and when I asked the cashier where I could get BBQ sauce, I got a blank look and the response, "Well, things have changed..." I'm not 100% sure what the sauce of choice is for chicken tenders for most people, but I'm guessing BBQ is something that should be readily available.
#5 - They used to have a water fountain in the cafe' where folks could fill their water bottles/cups. That's gone. To get water, you have to EXIT the café and fill your bottle/cup over in the area near the bathroom. The pipes/electrical outlet where they used to have the water fountain is still right there...they just got rid of the fountain. Guessing it's a way to generate more revenue by selling more drinks, but to me, it just seems cheap.
Anyway, I am hoping that they work out some of the bugs. Probably will pack a lunch next trip. read more