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Wtf Towing

1.3 (3 reviews)

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Always Towing & Recovery - The towing company

Always Towing & Recovery

(24 reviews)

On September 26, 2026, at approximately 7:55 A.M., I was driving on Laurel Fort Meade Road behind a…read moretow truck operated by Always Towing & Recovery. The driver, Jefferson, abruptly braked and made a U-turn at a location where signs restricted left turns and U-turns to authorized personnel and emergency vehicles. His reckless behavior caused me to come extremely close to rear-ending the truck. A few minutes later, the same driver arrived at the auto repair shop where I work. When I confronted him about the maneuver, he insisted that his tow truck was an authorized vehicle. From my understanding, he was performing a private tow rather than responding to an emergency or law-enforcement dispatch. Therefore, his vehicle is neither an authorized personnel nor an emergency vehicle. I contacted Always Towing & Recovery to report the incident. I want to emphasize that the company was very responsive regarding this situation. The representative I spoke with stated that Jefferson would be decommissioned as a result. My issue is specifically with the driver's conduct and the dangerous situation he created, not with the company's response. I appreciate the professionalism of the person who handled my complaint, but this was a concerning experience that I felt needed to be reported.

Stole items out of my car an when I brought up my stolen items I was told it's nothing they can do…read moreabout it. Also scratched my vehicle while unblocking it stole my car Matt's jumper box cables terrible business

Recovery 1 Towing

Recovery 1 Towing

(3 reviews)

Brookland

I'm sad to say my experience with Recovery 1 is much worse than most reviewers. I will not use…read morethem again. As the crow flies, Recovery's yard is about a half mile from my home where my car was scheduled to be picked up to take to the shop. My experience with dispatch was pleasant enough. As I was at work at the time and not with the car was to be picked up, I explained to the dispatcher the car was in a parking lot behind the building of the given street address. He said his driver, Curtis, would call to get the details. Curtis called me to let me know he was en route to the vehicle's location. I explained to him the location of the car and offered to text a screenshot from google maps, showing the street names and labeling the location of the parking lot entrance and vehicle's exact location. I sent that screenshot and reiterated exactly where the car was and how to get there. What followed much later, well after I thought the car would have been picked up, were several calls from Curtis saying he couldn't find the car/the car wasn't there/he can't read maps/he doesn't do tow jobs in D.C./he can't find the key/he can't open the armrest where the key is/the car won't start. Ultimately, the car and key were exactly where I said they were and the car started without trouble. I don't understand why Recovery 1, a firm that boasts all over its website about how it serves D.C. specifically, would send a driver who tells customers he doesn't do tow jobs in D.C. Moreover, I don't know why they'd send a driver who can't read a map and also can't relay a cross street location to me over the phone to try to direct them to where the car is located. Again, Recovery's yard is less than a 10 minute walk from where the car was being picked up. It was extra concerning that he needed directions how to push a button to open an armrest compartment and that he had to put the key fob into the ignition to start the vehicle. Finally, with all the problems D.C. has with car thefts and carjackings, the last thing your driver should be telling your customer is they're at the location of the car and it's not there. Aside from not dropping the car off the back of the truck, Recovery 1 failed to meet the most basic expectations for professional service I had.

They were fast, the truck was clean, the driver was very nice and they got me where I needed to…read morebe!!! Perfect, what more can I say!!?

Auto Tech Service - Their waiting room is great. I had my feet kicked up on the leather recliner with the remote in my hand and writing stories via Wi-Fi.

Auto Tech Service

(465 reviews)

Went in for an issue that ended up being something that had to be resolved by my dealership but the…read moreguys here were very kind and explained everything to me in an easy to understand way. Will come back for regular maintenance!

Ever since Auto Tech gave me some free services at their old Adams Morgan location in the early…read more2010s, I've held them in high regard. So when my local mechanic couldn't fix an issue that cropped up with my car in September, I went out of my way to bring my car from NW to Auto Tech's Trinidad shop. My car had a P1454 check engine light (fuel tank pressure sensor/EVAP system issue). Auto Tech did a diagnostic and recommended replacing the sensor for $519. They said they weren't completely sure it would fix the problem, but they warned me that if I took the car to a dealer, the dealer would want to replace the full EVAP system for at least $2,000. I trusted Auto Tech's advice and authorized the $519 repair, but the check engine light came back on the next day. Auto Tech then advised I replace the rest of the EVAP system, quoting me over $1,500 just for the parts. I decided to get a second opinion from the dealer anyway. For a $195 diagnostic fee, the dealer identified a clogged fuel vent tube, cleaned it out, and fixed the problem. This tube is attached to the same fuel tank pressor sensor Auto Tech replaced -- meaning that Auto Tech never took the time to check for a blockage in the immediate vicinity of the part they replaced. When I called Auto Tech to provide this feedback and express my disappointment with the misdiagnosis, they blew me off. They insisted they had been right all along, offered an obviously insincere apology, and hurriedly got off the phone. I am deeply disappointed with Auto Tech and can no longer recommend them due to their failure to properly diagnose this issue, bad advice about how much a dealership would have charged, and dismissal of my feedback.

Wtf Towing - towing - Updated October 2026

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