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Always Towing & Recovery

2.7 (18 reviews)
Open • Open 24 hours

Services - Always Towing & Recovery

Junk vehicle removal

Winch-out service

Vehicle towing

Always Towing & Recovery Towing Photos

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Recommended Reviews - Always Towing & Recovery

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2 years ago

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2 months ago

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28 days ago

Definitely do not use them, do not spend money with them. Terrible customer service, very rude and they will try to finesse you.

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8 months ago

Big Mike got there as soon as possible and did a great job. I rode with him out to dealer and everything was cool. Recommend!

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7 months ago

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1 year ago

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1 year ago

Big Mike was great. Got my car out of a tight dc street spot and dropped my car off at the mechanic with the key in the drop box.

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1 year ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Quick and competent and decisive help from "Big Mike." Good help very much appreciated. Thank you.

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2 years ago

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2 years ago

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3 years ago

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2 years ago

horrible service, they damage my car and stole one expensive perfume along with my airpods, not recommended

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Ayala Roadside Assistance - Tires installed, all within 12 hours of my first call to this shop.

Ayala Roadside Assistance

(39 reviews)

Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.

I needed a jump start for my car but figured there was a chance I needed a new battery, so I looked…read moreon Yelp and this service came recommended (just under 5 stars, 27 reviews at the time). I called and asked about pricing. The cost (whether jump start or battery) was reasonable. Mr. Ayala said he'd pick up the battery on the way just in case - having gotten the information I had on hand for my make and model, and my equipment preference if it came to that. He also said that I wouldn't be charged for the battery if it wasn't needed - regardless of him making this outlay. As promised, he showed up about 45 minutes after our call - this is with him driving up to Baltimore. When he arrived, Mr. Ayala looked at the battery, said it was 2 years old, no corrosion - relatively young for the equipment. That it probably would be just a jump start (I had left the car sitting for too long). He then promptly walked me through the steps to jump it, while attaching the cords to the outlets. The car started. Then he had me turn it off without the cords attached to check that it still started, which it did. The service was $85. Perfectly reasonable. Convenient and timely, as well, and I found him to be pleasant and knowledgeable.

Recovery 1 Towing

Recovery 1 Towing

(3 reviews)

Brookland

I'm sad to say my experience with Recovery 1 is much worse than most reviewers. I will not use…read morethem again. As the crow flies, Recovery's yard is about a half mile from my home where my car was scheduled to be picked up to take to the shop. My experience with dispatch was pleasant enough. As I was at work at the time and not with the car was to be picked up, I explained to the dispatcher the car was in a parking lot behind the building of the given street address. He said his driver, Curtis, would call to get the details. Curtis called me to let me know he was en route to the vehicle's location. I explained to him the location of the car and offered to text a screenshot from google maps, showing the street names and labeling the location of the parking lot entrance and vehicle's exact location. I sent that screenshot and reiterated exactly where the car was and how to get there. What followed much later, well after I thought the car would have been picked up, were several calls from Curtis saying he couldn't find the car/the car wasn't there/he can't read maps/he doesn't do tow jobs in D.C./he can't find the key/he can't open the armrest where the key is/the car won't start. Ultimately, the car and key were exactly where I said they were and the car started without trouble. I don't understand why Recovery 1, a firm that boasts all over its website about how it serves D.C. specifically, would send a driver who tells customers he doesn't do tow jobs in D.C. Moreover, I don't know why they'd send a driver who can't read a map and also can't relay a cross street location to me over the phone to try to direct them to where the car is located. Again, Recovery's yard is less than a 10 minute walk from where the car was being picked up. It was extra concerning that he needed directions how to push a button to open an armrest compartment and that he had to put the key fob into the ignition to start the vehicle. Finally, with all the problems D.C. has with car thefts and carjackings, the last thing your driver should be telling your customer is they're at the location of the car and it's not there. Aside from not dropping the car off the back of the truck, Recovery 1 failed to meet the most basic expectations for professional service I had.

They were fast, the truck was clean, the driver was very nice and they got me where I needed to…read morebe!!! Perfect, what more can I say!!?

Always Towing & Recovery - towing - Updated May 2026

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