Last time I was there they didn't have my size in a different pair of shoes (new balance) but the…read moregirl attending me ordered me a pair online, she ordered me a men's size even though I had her verify my size. Decided to give them a second chance and went in this past Friday to look for a pair of puma ballerina shoes, someone came over to help me but the display was my size. As I was tying on the shoe, all the employees gathered by the register to talk smack about a group of children that were in there before me. The store is small, I was with my partner and his sister, we all heard them criticizing the children and complain that if anyone walks into the store with a backpack they should be obligated to leave it at the door or better yet not even bother coming inside. It all didn't click to me that it was one of the workers talking until I went to put the shoe back on the shelf and realized all the employees were gathered gossiping, then one of them started talking about the kids looking a certain way/ making assumptions about the kind of people they must be. I walked our without purchasing anything, that kind of behavior should be unacceptable, these were a group of 20 something year olds talking about young teenagers. I couldn't believe how unprofessional they were being. It's that kind of behavior that made me realize they're probably so caught up in gossip that they messed up on my order the first time I shopped there. I don't recommend any one at all coming here. Go to Tilly's or any surrounding shops and spare yourself the headache of having to hear adults that'd rather help you than provide good customer service.

Asked for some assistance on a shoe, the girl at the register gave attitude as if my question was…read morean inconvenience, which now makes sense why people were going up to them and leaving right away. Yikes

Shout out to Victor for being quick and super helpful! He helped me find the best boot for me and…read moretaught me a little about my feet lol.

I was pleased with the selection of women steel toe shoes…read more Been going to other stores not knowing of this gem and Industrial Shoe is the spot. Already told other coworkers that loved my new boots. The store manager was very helpful and patient with me as I tried on a half dozen pairs

I'm giving it 5 stars because I actually made a purchase and was very unhappy with the condition it…read morewas in when I opened it. But when I called Frank, the manager at this location, he immediately calmed me down and went about and beyond my expectation to appease the situation. I drove 35ish minutes to get here and had to come back for my discount but Frank helped me personally with a smile and was even very engaging in conversation and helped explain what was happening with their business (because of Covid 19 shutting them down temporarily). I was surprised he wasnt upset or bitter and even more surprised that it was easy for both of us to reach an agreement. I would definitely come back and make the drive if I needed anything

Came here on a Saturday at about 2:45pm. Although Travis didn't greet me when I entered, I asked…read morehim where the racquetballs would be. I don't think he knew because he directly me to the complete opposite side of the store from where I actually found them.

Great boot store! The customer service was excellent -- everyone was friendly and helpful. Prices…read moreare great, and they have a wide selection to choose from. Definitely worth checking out if you're looking for quality boots at a good price.

There is only 1 other review on here, but that was from years ago…read more This places is probably my favorite place to get boots. BOOTS REVIEW The other reviewed complained about the prices being to high, this place tends to have more quality and durable boots than the ones in the Swapmeet. They have many types of animal skin boots to choose from, They also have cheaper alternatives, so you have a wide selection to choose from, to fit your budget. You can also ask to view their magazine, which has even wider selection of boot brands, styles, and material that may not be in store, but can order and pick up in store with no cost. I got some Los Altos Square Toes here almost 1 year ago and they're still lasting me. CUSTOMER SERVICE- Walking in the door, immediately you get asked what you are looking for. The workers are very nice especially the owner. They always try to help in finding your size. That pretty much all I can say, they just do their job. COMPARISON- Bootbarn has nice boots as well but they are really overpriced and if they only have whats on shelf.You can order them online, but you have to pay. Swapmeet boot stores are cheaper but dont tend to last very long and you have a very small selection. Here you can find something in the middle, not to pricey and with a good quality. I dont really care much or pay pay attention to customer service but the small details matter too. Bootbarn usually gets packed and you're on your own to look for items. Here they always try to help each customer that walks in. This place is one my favorites

Honestly, I think there are some great deals here, BUT today when I was trying to take advantage of…read moretheir bag sale, I noticed that their sale tag was actually more expensive than the regular retailer's price. When i c asked 2 employees about this, I was unable to get a satisfactory explanation. I felt as if they didn't know but were trying to brush it off as normal. That whole discovery kind of soured the experience. See photos: The stickered price was immaculate, but I had happened to peel it back, which is how the discovery was made.

The store is well-stocked and I found some really solid shoes and clothes compared to the regular…read moreretail shops. 4 stars for a successful shopping trip with plenty of variety in both shoes and athletic gear!

This review is for Alexis who was the kindest employee despite it being the day after xmas. I…read moreplaced an order online for pickup at this location. Realized the order wouldn't be the same day, there was nowhere on the email to cancel the order so I called this location and Alexis picked up the phone. Explained to her the above and that I couldn't cancel the order, she cancelled for me and put the shoe on hold. I was there within an hour and I was able to see her and thank her. The store was quite busy after xmas. Serena grabbed my shoe on hold. The store is 1 store away from lululemon near the corner. Big, clean and amazing staff despite the holiday rush still. Thank you Alexis and Serena,

Diego was knowledgeable and extremely helpful finding a shoe for my fitness needs. Highly recommend.read more

We heard about this place from our acupuncture doctor. My husband and I have feet issues due to…read morediabetes. We walk a lot at Disneyland, so we need a good pair of shoes that will give us the support and cushion for our feet. We drove up to get our feet evaluated on their machine at the store. We were greeted as soon as we walked in. Finn helped us today and was amazing! He was so patient with us and is so knowledgeable. The evaluation for both our feet were shocking and interesting. They do email you the full report, so you can have it for your record. I love that they are not pushy or rushing you to make a decision. They also do price match if it's the same shoe. Unfortunately, they didn't have the shoe size and color on the shoes we wanted. But we did end up getting a pair of insoles that Finn told us about. Hopefully, this will give us more cushion and stability with the shoes we have now. We highly recommend going to this store and seeing Finn if you are needing to find a good pair of running or walking shoes. We will definitely be coming back here again.