Such a great place if you are looking for a great pair of shoes. My girlfriend absolutly loves this…read moreplace. The staff are very well trained and really know their product. I myself am amazed at the the great styles they bring in each month. I see shoes i dont see elsewhere. The girlfriends shoe rack in her closet is almost full now thanks to the great shoes they sell here. So if you want the latest in style for shoes, at a great price, and want that perfect fit, then give them a try.

What an unforgettable experience! As regular customers, we always enjoy shopping here, and this…read morevisit was especially memorable. We all left with several pairs of beautifully crafted, high-quality European brand Ethan Valdes shoes from Barcelona, shoes I've seen in Barcelona and was excited to find and purchase here. They are so cute and comfortable. The associate who helped us today was the same amazing person who assisted us last year; she is genuinely kind and a joy to work with. We already look forward to our next visit!

We were in town on vacation and I'm so glad we came here to purchase my first pair of Birkenstock…read moreBostons! The ladies that work here are very experienced with Birks and I finally got the proper fit from an experienced sales person who knew exactly how your foot should fit in THE MOST COMFORTABLE SHOE ON THE PLANET! The selection here is THE BEST! They also all the products to protect your Birks - the brush, the cleaner...... I'm so glad I came here before purchasing at Nordstrom! I will certainly be back and I highly recommend!

I saw a review for this place after the first day of Coachella and was SOLD! I was the first…read morecustomer in this store right at 9am to buy a pair of hokas and could not be happier with my purchase. They have a great variety of shoes there and I found a hoka that was so cute and wore them out of the store and for the rest of the weekend! The woman in the store helped me find my size, and even let me run around like a little kid to see if the shoe felt good for me too! The shoe was well worth the price, around $150 not including tax. I strongly recommend this spot, especially since it's walking distance from hotels nearby. I'm happy I found this place and don't regret my purchase at all!!!! I even convinced my friend to get a matching pair with me too!

Nancy was the only nice one in the store! She was patient!…read morekind! And professional However, the manager.... Didn't give me a discount on a purse that cost 179.00....it had some scuffs and scratches.... And it was the last one. So, Nordstrom lost a sale. Not very wise... if I was a manager I'd at least offer 10% off... especially if it was the only one. Poor customer service....meaning it would be 17.90. That's ridiculous, again lost a sale.

The Rack Room was fully stocked for fall with new lines from great designers. There was also a…read moreclearance going on with dresses from all seasons in all sizes. I was happy to give it a second chance because the one thing I did get here last time was a luxurious throw that I have kept by my side through many a chilly evening, which washed beautifully and has held up well which shows the quality counts. I explored the whole store and still feel like some of the prices are very high, but if you search there are still many bargains to be found!

Just bought my family 4 pairs of shoes and even though I spent alot of money "Raul" that helped us…read moreout was amazing and knew all the answers I had and I felt like I was getting more than my money's worth. This is my first time ever shopping here and they have gained a loyal customer from now on.

Went in today to return a pair of shoes I bought for my son I came in around 8 :45 they close at 9…read morebut I thought it shouldn't be a problem, I walked in there and there was a lady doing deposits in the front I told her I wanted to return the shoes and she goes okay . She asked for my receipt and I gave it to her she hands me back my receipt and says I can't help you with your return because my managers not here and we're not aloud to do returns with out a manager . I told her that doesn't make any sense how do people come in and return stuff when your manager is not on duty and she said come in tomorrow in the morning , I was so upset because I drove 30 minutes just to come and return the shoes and could not because they were closing I called and asked for there names because I was so upset and could not believe what had happened the man answered and I told him I wanted to know there names because I felt they were so unprofessional he Laughed AT ME and said Your funny and hung up on me could not believe that this is how they treat customers !!!!

While walking the mall looking for shoes we walked into this store. Michael walked toward us with a…read morebig welcoming smile. He knew exactly what we were looking for and guided us to the proper area. He was very helpful and very knowledgable.

*Don't Do it* I…read moredon't like to trash business -- especially with what's going on in the world. But this place ain't going to make it to the Finish Line if this is how they conduct business. Terrible inventory and customer service with a sterile unwelcoming vibe. Two young girls planted behind the counter couldn't care less about selling shoes and fell flat on their chin before the Finish Line. (more on this later) Wifey was looking for a pair of OnClouds. Went to Dick's and they suggested going to Shoe Palace because they didn't have the color she wanted. We went to Shoe Palace. The place was jumping & thumping with lots of people, nice music, and outstanding customer service. We were approached by 2 separate team members asked "do you need help with anything" and "if you have any other questions just let me know." They had 10 pairs of OnClouds but not the color wifey was looking for. We were told to "try Dick's or Finish Line." We said "just came from Dick's", showed her my shopping bag and told her how Dick's sent us here. She suggested to "check out Finish Line on the floor down below." I said "I appreciate your assistance, willingness and recommendation." And we thanked her. Fast-Forward to the Finish Line: We wondered around as the only customers inside, looking for OnClouds. It didn't take too long because there's none and not much inventory here. It was so quiet you could hear a pin drop. But we could hear the two young gals behind the register in the back, babbling & laughing away, more interested in their personal conversation. As we walked towards them & approached to ask if they had any OnClouds, they kept talking to each other even though they had seen us walking towards them. Then as I was standing in front of them, I even had to say "excuse me" because it was apparent we were disturbing them lol. I'm totally 100% serious and being truthful. I shouldn't even be wasting my time writing this. But truth be told? I'm trying to help because I don't like to see places go out of business when one of main reasons is due to awful customer service from teenagers or young adults, who don't get it nor care about anything other than themselves. It was then I realized why Shoe Palace was jammed packed on a Friday night...and why Dick's is the #1 Sporting Goods store in the U.S...and realized why this Finish Line belongs in the End Zone. And what did one of them respond to us when asked if they have any OnCloulds?" With a disturbed look on her face for not being able to talk to her colleague/friend and answer our question..."look on that rack over there" while pointing towards it with her chin lol then continued their conversation. It's funny but it's not. And "that rack" was simply a discounted display with some scattered shoes & sizes -- no OnClouds. At least at Dick's (where we purchased some Nike Slides) they suggested we check their website and mentioned checking out Shoe Palace. At least at Shoe Palace we were told "we get new inventory every 2 weeks if you want to check back...and you can also see if Finish Line has them" with a smile. True Story: one summer while still in high school, I had a job at a very popular shopping mall in the Westside of Los Angeles, at a store called The Complete Athlete. One of my best friend's was my co-worker. We became good friends with our other 2 co-workers, and all 4 of us became very friendly with the GM and his assistant manager. We all loved our jobs. We were grateful and thankful for being able to be employed here and earn money for the summer, because there was a waiting list to work here. We had pride in ourselves & team. We also loved to talk to each other while working -- especially about sports and food. We were usually busy with customers and when we weren't, we were making sure the store was always tidy, neat and clean. But the moment a customer walked in, we stopped talking and whatever we were doing (unless tidying) and one of us would kindly approach & greet the customers, like a good team player does. And if you're still here reading? This, Yelpers & Yelpees, is what customer service and respect is all about. No wonder online shopping is hurting so many businesses. Who wants to waste time dealing with such poor attitudes. Forgive me for expressing myself at length. I love seeing all people succeed & flourish and always root for the underdogs. If you follow my reviews, you see & read that I love to sing praise...but also not shy to criticize when necessary. And this is one of the few times I'd give a ZER-0 rating instead of the 1-star default Yelp requires. Unfortunately, some people still don't get it and probably never will. And it's very sad because either store managers & owners are unaware of what's going on when they're not there...or they're the bigger problem too for neglecting their staff and completely oblivious. End of Rant Game Over Go Grab Some Bench at the Finish Line

A great new store just came to our mall. Mostly shoes, including Jordan, Nike, Adidas, Homme Femma,…read moreand Von Dutch. Other stores are found in Glendale, AZ, Atlanta, and more. Many fine shoes to choose from. Friendly and knowledgeable staff. Very clean too. A great new addition to the desert.

I come to the mall a lot and everytime I'm in theit store and check out their shoes i feel as if…read morethey are replicas . they had a pair of black cat 4's one of them felt like the real ones but the other pair they pulled out felt different and the boxing was off . and from looking from their social media it appears they cater to their other stores which is located in Arizona . poor business ethics for me and i collect sneakers

Love their selections. Moved to Idaho. I miss this store. I still get compliments on the clothes…read moreI purchased from City Lights

Small boutique packed with cheap clothes,shoes , jewelry, very, very expensive and not a good…read morequality. All in bad taste from Downtown Los Angeles.