We were in town on vacation and I'm so glad we came here to purchase my first pair of Birkenstock…read moreBostons! The ladies that work here are very experienced with Birks and I finally got the proper fit from an experienced sales person who knew exactly how your foot should fit in THE MOST COMFORTABLE SHOE ON THE PLANET! The selection here is THE BEST! They also all the products to protect your Birks - the brush, the cleaner...... I'm so glad I came here before purchasing at Nordstrom! I will certainly be back and I highly recommend!

I saw a review for this place after the first day of Coachella and was SOLD! I was the first…read morecustomer in this store right at 9am to buy a pair of hokas and could not be happier with my purchase. They have a great variety of shoes there and I found a hoka that was so cute and wore them out of the store and for the rest of the weekend! The woman in the store helped me find my size, and even let me run around like a little kid to see if the shoe felt good for me too! The shoe was well worth the price, around $150 not including tax. I strongly recommend this spot, especially since it's walking distance from hotels nearby. I'm happy I found this place and don't regret my purchase at all!!!! I even convinced my friend to get a matching pair with me too!

It can be a bit overwhelming, though it's not huge by any means. It's kind of long hahaha iykyk,…read moreprices are pretty typical, but on good days, they have some great deals. They also have a ton of fitting rooms, which is always a plus. Honestly, I get tired just browsing because there's so much to choose from, but they do carry the latest and greatest golf and tennis gear. If you're in the area, definitely give them a visit, they've got a good selection and some solid deals. Worth stopping by! Great service BTW!

I felt compelled to leave this review because the insanely amazing customer service my daughter and…read moreI experienced at Pete Carlson's literally had us at hello. If you're wondering where to go for your tennis, golf or athletic gear needs, stop pondering. This is your place -- and here's why. With two hours to spare before my daughter's HS varsity tennis tryouts, I was frantically Googling where to get her a quality racket and actual legit tennis shoes. I remembered someone recommending Pete Carlson's, checked the website, saw they closed at 6pm, and we raced across town. We pull up and a man wearing a helmet, about to leave on his scooter, yells over that they actually closed at 5. It was 5:10. Any parent knows what came next: "Great, Mom! Now I have no racket or shoes for tryouts!" I pulled up the website to show him it said 6pm, fully expecting him to ride off into the sunset and tell us to come back tomorrow. Instead, he parked his scooter, took off his helmet, looked at my daughter and said, "We can't have you going to tryouts with no racket or shoes. Follow me -- let's get you what you came for." Enter Raul, the unicorn of customer service. He reopened the store for us and then proceeded to give us some of the most thorough, genuinely caring customer service I've experienced. He didn't rush us AT ALL. He took the time to help my daughter find the right racket and tennis shoes so she could walk into varsity tryouts feeling confident and prepared. And Raul apparently isn't the only one drinking the magical customer-service water over there. I had previously called with a tennis question and that employee was fantastic too. Clearly, great service is part of the culture here. What also impressed me was how much pride Raul takes in his job and how highly he spoke of the owner and the hard work that grew the business from a small area in front into the large store it is today. You could tell he genuinely cares about the business and its customers. There are plenty of big-box sporting goods stores, but this experience reminded me why supporting businesses like Pete Carlson's matters. If you want quality merchandise AND people who actually care about helping you find what you need, go to Pete Carlson's Golf & Tennis in Palm Desert -- and ask for Raul! Thank you, Raul, for setting the customer-service bar ridiculously high. We truly appreciated you going so far above and beyond!

False advertising and bad customer service. Signs displaying wrong prices and once we wanted to pay…read morethe manager said that the signs were not for those shirts, they were just there to grab customers attention. I spent time trying out shirts and it was just a waste of time. Not only that I explained to the manager that the majority of the customers can barely speak or read English, it's even worse for that sign to be on the wrong shirts.

Luis was awesome! (I hope I spelled his name right!) Went to…read morebrowse some boots for an event and am completely new to western boots. I tend to decline assistance when I shop so I can browse at my leisure without pressure from a salesperson. Luis approached me asking what size I was looking for and guided me to their selection and left me to have a look. After trying a couple pairs, I figured I might try a size smaller. He saw me looking around, pointed me in the right direction and pulled a couple different brands to help me find the right fit. He took time to educate me on proper fit, brought me other boots to try, and offered to put them back for me. I felt no pressure, he respected my space, and was a huge help. His customer service was great! He is helpful, attentive, and very friendly. Boot Barn, he's a keeper lol.

I had a delightful shopping experience with Jane today. Jane went above and beyond to provide a…read morewarm and welcoming environment for my husband and I. She is such an excellent sales associate but even a better person. Jane is knowledgeable, highly professional, friendly and a gem! Can't wait to visit Saks again soon, and shop with her again.

I really enjoy shopping at this store because the customer service is out of this world! I…read moreappreciate the luxury brands and their vignettes to highlight their brand selections. Great selection of fragrances which is important to me. The store doesn't feel as upscale as the Beverly Hills location which I'm used to shopping at. There were many racks with 70% off which I thought was unusual. This store is set back from El Paseo so make sure to take that into account.

The employees here are stellar as customer service is always top notch. It's a bit smaller than…read moresome of the other locations, but I never have trouble finding what I need and maybe a little extra. Really glad they're in the valley.

Took my bike in to get a new chain and well I've loved REI for decades, this new one that all my…read moreexpectations and more! Very helpful staff and a special call out to Gabriel in the bike section/repairs! Despite being 1000° outside, he came out cheerfully and helped unload my bike, knew immediately why the wheel wasn't attaching properly and in no time had replaced the chain all while being charming, cheerful and very helpful! He then helped load it back into the rental SUV, which was great and very much appreciated. Thank you, Gabriel!

I lived in the desert for years and thought I had seen everything... until the day I watched a…read morepoodle shop at Louis Vuitton on El Paseo. Not walk by. Not peek in. Shop. This wasn't just any poodle either. This was a fully groomed, cloud-like creature with a level of confidence most people don't have. The kind of poodle that looks like it has opinions about fabrics. It walked into the store like it had an appointment. There was a brief pause at the entrance... a moment to take it all in... and then a slow, deliberate stroll past the displays, as if deciding between classic monogram or something a little more understated this season. And the best part? No one reacted Everyone just... accepted it ..... As if this poodle had been there before. As if it had a purchase history At one point it stopped near a display.... looked up ever so slightly, and I swear it gave off the energy of "this one, but in a different color." I didn't see what it left with, but I have a strong feeling it wasn't empty-handed. Only in Palm Desert do you find yourself watching a poodle casually browse Louis Vuitton... and somehow, it makes perfect sense.

George Pelayo provided an exceptional experience. He was patient, professional, and genuinely took…read morethe time to answer all of my questions without ever making me feel rushed. The store had variety and I was able to view many styles that fit my needs. His knowledge of the repair process and customization options was impressive, and he explained everything clearly, which made me feel confident throughout the experience. His outstanding customer service made my visit enjoyable, and I look forward to working with him again. George is a tremendous asset to the Louis Vuitton team!

How to leave an impression in create a lifelong customer…read more Step 1. Have friendly associates who understand the clientele struggles and needs. Step 2. Provide a well curated inventory designed to fit customer body types. Step 3. Offer reassurance and genuine compliments when customer is trying on clothing. It had been a long day of stress and letdowns in the search of finding a suit for my best friend to wear. We tried all of the typical places, but we're told they did not carry his size in stock. However, the super helpful and kind gentleman at Men's Wearhouse suggested we come here to take a look. Nothing could have repaired us for the welcome we received. So much that we are still talking about what a relief it is to find a store that carries clothing designed for his body. Normally our shopping is limited to whatever stock they happen to have that might fit (mostly) but this was a complete turnaround where he was allowed to pick out styles that he enjoyed. nothing can beat the value of his relief and joy in finding high-quality clothes of all various name brands. Much love to store manager, Michael who went the extra mile and insured all butterflies were gone in the whole experience. Buying a suit for the first time is stressful enough, but Michael was super kind and extremely helpful in providing every option under the sun. We never expected to walk in and walk out with the entire fit in tow, but we were thankful to have been proven wrong. I would highly recommend saving your dollars on the stress that shopping at other places will give you. If you have a bigger chest or an unusual body type, this might be the spot for your guy best friends. Whether it is Michael or Austin, you are sure to be well taken care of! Pro tip: we walked up to the door located off the street between the pizza place in Barnes & Noble. There was a sign that made us extremely confused and we ended up walking around in circles, trying to find an entrance inside the mall. Don't do what we did and just enter the door underneath the large DXL sign.

I Am Treated Like Royalty When I Come To This Store. Austin, & The Store Manager Michael, Are…read moreAwesome. They Have Gotten To Know My Likes & Tastes & Make Awesome Suggestions Every Time I Walk In. The Company Has Been Leveling Up Their Game Recently As Well, With More Choices From Ralph Lauren, Michael Kors, Most Recently Hugo Boss & Their Own Oak Hill Premium. The Designer Name Brand Items Cost More Of Course But Hang Better, Feel Better & Make You Look Better. This Is Especially Important When Your A Big Guy Working On Sizing Down. My Wardrobe Is 10 X Better Thanks To This Store And Especially Because Of Michael & Austin. Thank You.

A great new store just came to our mall. Mostly shoes, including Jordan, Nike, Adidas, Homme Femma,…read moreand Von Dutch. Other stores are found in Glendale, AZ, Atlanta, and more. Many fine shoes to choose from. Friendly and knowledgeable staff. Very clean too. A great new addition to the desert.

I come to the mall a lot and everytime I'm in theit store and check out their shoes i feel as if…read morethey are replicas . they had a pair of black cat 4's one of them felt like the real ones but the other pair they pulled out felt different and the boxing was off . and from looking from their social media it appears they cater to their other stores which is located in Arizona . poor business ethics for me and i collect sneakers