While walking the mall looking for shoes we walked into this store. Michael walked toward us with a big welcoming smile. He knew exactly what we were looking for and guided us to the proper area. He was very helpful and very knowledgable. read more

*Don't Do it* I don't like to trash business -- especially with what's going on in the world. But this place ain't going to make it to the Finish Line if this is how they conduct business. Terrible inventory and customer service with a sterile unwelcoming vibe. Two young girls planted behind the counter couldn't care less about selling shoes and fell flat on their chin before the Finish Line. (more on this later) Wifey was looking for a pair of OnClouds. Went to Dick's and they suggested going to Shoe Palace because they didn't have the color she wanted. We went to Shoe Palace. The place was jumping & thumping with lots of people, nice music, and outstanding customer service. We were approached by 2 separate team members asked "do you need help with anything" and "if you have any other questions just let me know." They had 10 pairs of OnClouds but not the color wifey was looking for. We were told to "try Dick's or Finish Line." We said "just came from Dick's", showed her my shopping bag and told her how Dick's sent us here. She suggested to "check out Finish Line on the floor down below." I said "I appreciate your assistance, willingness and recommendation." And we thanked her. Fast-Forward to the Finish Line: We wondered around as the only customers inside, looking for OnClouds. It didn't take too long because there's none and not much inventory here. It was so quiet you could hear a pin drop. But we could hear the two young gals behind the register in the back, babbling & laughing away, more interested in their personal conversation. As we walked towards them & approached to ask if they had any OnClouds, they kept talking to each other even though they had seen us walking towards them. Then as I was standing in front of them, I even had to say "excuse me" because it was apparent we were disturbing them lol. I'm totally 100% serious and being truthful. I shouldn't even be wasting my time writing this. But truth be told? I'm trying to help because I don't like to see places go out of business when one of main reasons is due to awful customer service from teenagers or young adults, who don't get it nor care about anything other than themselves. It was then I realized why Shoe Palace was jammed packed on a Friday night...and why Dick's is the #1 Sporting Goods store in the U.S...and realized why this Finish Line belongs in the End Zone. And what did one of them respond to us when asked if they have any OnCloulds?" With a disturbed look on her face for not being able to talk to her colleague/friend and answer our question..."look on that rack over there" while pointing towards it with her chin lol then continued their conversation. It's funny but it's not. And "that rack" was simply a discounted display with some scattered shoes & sizes -- no OnClouds. At least at Dick's (where we purchased some Nike Slides) they suggested we check their website and mentioned checking out Shoe Palace. At least at Shoe Palace we were told "we get new inventory every 2 weeks if you want to check back...and you can also see if Finish Line has them" with a smile. True Story: one summer while still in high school, I had a job at a very popular shopping mall in the Westside of Los Angeles, at a store called The Complete Athlete. One of my best friend's was my co-worker. We became good friends with our other 2 co-workers, and all 4 of us became very friendly with the GM and his assistant manager. We all loved our jobs. We were grateful and thankful for being able to be employed here and earn money for the summer, because there was a waiting list to work here. We had pride in ourselves & team. We also loved to talk to each other while working -- especially about sports and food. We were usually busy with customers and when we weren't, we were making sure the store was always tidy, neat and clean. But the moment a customer walked in, we stopped talking and whatever we were doing (unless tidying) and one of us would kindly approach & greet the customers, like a good team player does. And if you're still here reading? This, Yelpers & Yelpees, is what customer service and respect is all about. No wonder online shopping is hurting so many businesses. Who wants to waste time dealing with such poor attitudes. Forgive me for expressing myself at length. I love seeing all people succeed & flourish and always root for the underdogs. If you follow my reviews, you see & read that I love to sing praise...but also not shy to criticize when necessary. And this is one of the few times I'd give a ZER-0 rating instead of the 1-star default Yelp requires. Unfortunately, some people still don't get it and probably never will. And it's very sad because either store managers & owners are unaware of what's going on when they're not there...or they're the bigger problem too for neglecting their staff and completely oblivious. End of Rant Game Over Go Grab Some Bench at the Finish Line read more

Finish Line - Don't Do it. Terrible inventory and customer service with a sterile vibe. Go to Shoe Palace or Dick's instead. - Sporting Goods Near Me - Palm Desert, California

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Came in to buy shoes I've been eyeing for a while, and Christian was amazing! He was super patient, helpful, and made the whole shopping experience easy and enjoyable. Really appreciated him making sure I left with exactly what I wanted. Thanks so much, Christian! read more

I was shopping with my son who is in elementary school. He was trying on shoes. Instead of bringing us the boxes (tried on 2 pair) she only brought one of each shoe. When I paid for my purchase, I asked her why she did that and she said it was her store policy to prevent theft and if I wanted to try the other shoe on I would need to ask. I thought that was very tasteless, the shoes he tried on were less than 100.0 any ways! what on earth. I will most likely not be going back. I've never had that happen to me at a shoe store. Ever. read more

best shoe store i've been in my whole life Chris went above and beyond for me and my family read more

My family and I are all loyal customers solely based on the employees. Marco, Jesse and the manager are all awesome and knowledgeable people who always treat their customers with the utmost respect and sincerity. While all the employees are genuinely solid people, Marco and Jesse really stand out on their own. They are always willing to go above and beyond for their customers and has made a family of loyal customers out of us. Thank you finish line! And thank you Marco & Jesse! read more

Edmond was super helpful and had a great attitude. I'm very picky looking at shoes and trying them on. He helped me with everything I needed and even gave his advice and opinion on the different types of shoes I wanted to try. Keep it up! read more

Worst experience staff (Edman) rude and refused to help my mother while he chatted with Macy's employees. I asked for a manager and told her the issue. She helped us. I would never shop here after such an experience. read more

I was there a few days ago trying to buy some shoes i was mainly looking for Jordan. I'm kinda picky when it comes to shoes since i don't buy shoes often i make sure its what i really want. The guy was very helpful and friendly he always kept a positive attitude when i would say let me try this and kept on trying out different shoes Ive gone to other shoes stores and like after the second shoe they seem annoyed not this guy though. And even at the end i didn't find what i was looking for he apologized for not carrying what i wanted. Great customer service i think his name was Jason not sure though. But this guy was right on the job! read more

RACIST! RACIST! RACIST! I went to the store to purchase 3 different shoes. Nobody helped me I had to bring the shoe from off the shelf and walk to the front to ask for it in my size. The guy says "yeh I'll get it" and proceeds to ask someone else if the need help. I continue to wait for the shoe I requested to be brought out and he finally brings out 1 shoe in his fist and hands it to me and walks away. Not the whole shoe box, not both shoes, but 1 shoe in his hand. I have NEVER had this happen before. After this I decided to not even try for another shoe or even try this one on because I wanted to get out of there and I knew it was my size. I walk to the front and let them know I want to buy this shoe and the shoe I won a raffle for. They refuse to sell me pair that I won in the raffle and tell me the shoes will be "re raffled because another entry is in under the same name" which we all know means will go to an employee or friends when I only entered the raffle once and to the employee it isn't possible someone else has my same name. Instead of even calling to tell me they won't sell me the raffle they wait till I drive all the way to the store. I decided to not to buy any of the shoes and went to footlocker instead. I feel like I was racially profiled and everyone I told this story to feels the same. Will not be doing business here. read more

Manager was unprofessional and not helpful at all! I simply asked if I can get some shoes that were out of stock shipped to me and price match their online price and the manager just sbluntly said no. I had gone to other finish line locations that have done so. Extremely disappointed with the customer service and will not be returning to this location any longer. read more

Apparently they are in the business of checking their phones and not helping customers. I was among two other customers looking at shoes and not one of us was asked if we needed any help.....which I did. Looks like I'll be giving my business to Foot Locker. read more

I always go there to buy shoes when ever I need them and when I do Areli is always the first one to jump right on and help me she's a great seller and has a amazing personality I can say she is also a very efficient employee , Areli is just plain or awesome ! She's the reason Finish Line is 5 stars ! Keep it up ! read more

Kim knew her inventory and was extremely knowledgeable about the shoes. Personable and great customer service. She made the buying experience stress-free! That's saying something when shopping for shoes!! Thanks so much for the great service and great products! read more

Unprofessional shopping process, worse experience stuff, won't come back or recommended to friends

Worst customer service ever!!! The workers don't have a clue what's going on. Placed an online order and was never able to pick up do to the system not having my order!! Never shopping at finish line again read more

everytime I walk in I'm always greeted by the same girl , Areli. she always seems to have a smile on her face and always has a positive attitude. even when I have no idea what I'm going to buy she is always so positive in showing me around the different selection the store has to offer . Honestly finish line needs more employees like her she is an outstanding worker . read more

I started looking for some Nike Cortez call about 5 different places I finally got to call Finish Line I had the luck to get this gentleman named Emmanuel he was probably the best customer service gentlemen I've ever spoke to . he was very professional very knowledgeable he took the time to checked on a few things for me then he told me that they had exactly what I want then saved the shoes for me when I went in that same day they were really busy he took the time to let me try on a few sizes never rushing me and again they were very busy it was a Sunday then I found out after I was done that he was on his way out but he told the manager that he wanted to stay and finish with me to make sure that everything was taken care of I found that very professional. If you want to be treated very respectful very professional I highly recommend Finish Line... Ps. Great prices read more