I just had the most amazing shoe shopping experience. I walked into Lucky feet shoes in Palm…read moreDesert. I intending on getting a pair of shoes for the pool and spending 50 bucks. I walked out having spent 350 bucks and I'm not even mad about it. Melissa, the store manager was fantastic! Super knowledgeable to what my feet issues were and recommended a few options. I never felt like she was trying to oversell me or get me to buy anything. Just very relatable, caring and super personable, and it was very clear that She was very focused on just helping me relieve my pain and be comfortable on a daily basis. I ended up buying the pool shoes. I also bought a pair of fantastic tennis shoes and also some recovery shoes, all of which I needed and would not normally have spent money on all at once! If you were looking for a place to find a wide selection of shoes for every need and a very friendly and knowledgeable sales person/manager than Lucky feet shoes in Palm Desert is the place for you. 5 stars! Highly recommend! I would go back again. Kudos to Melissa she was absolutely top notch.

This review is strictly for SERVICE. My wife and I stopped in yesterday afternoon (9/13/25) and the…read morestore was fairly busy. We were greeted immediately by both salespeople, and my wife looked around while waiting for her turn to be helped. The gentleman who helped her/us was very kind and went above and beyond trying to find a shoe she liked and fit her. Unfortunately, he was not successful but did provide a great recommendation for a competitor's shoe store nearby that might be able to assist her. Unfortunately, I can't recall this salesman's name, but because of his service, I would definitely return when I need a new pair of shoes.

Wow I can't get over this selection they had exactly what my kids needed and so many sizes/colors…read moreit was awesome. So many crocs so cute. The people in the store were nice not very helpful but kind.

I've been going to Shoe Palace for about three years now, and every time I go to Shoe Palace I'm…read morealways dealing with the same individual Nadia!!! I swear to God this little lady, right here is a helluva sales woman. With impeccable, people skills, positive attitude, and the eagerness to give you her undivided attention while shopping at Shoe Palace in Palm Desert Mall!!! My personal recommendation she needs her own store to run so she can showcase her true talent

Horrible customer service despite there being fifteen girls standing around talking to one another…read more Incredibly unprofessional and rude staff. Would not recommend shopping here to anyone.

RUUUDDDEE!!! I've been to this store multiple times and never had an issue but today everyone must…read morehave been in a horrible mood because customer service was at an all time low. I went to check out and I over heard the lady tell the gentleman that the vip wasn't working. He tried it and confirmed it didn't work. I asked does that mean I don't get my points and she said no. Wouldn't you let the customer know so that can choose how they want to maneuver. So I asked if I call customer service will they add my points ( I had about $150 in merch). She said she didn't know and asked the other lady. She said "if vip isn't working will she be able to get her points" she said NO. She then said she'd have to call customer service. I said that's what she's asking and her rude response was "I didn't hear her say customer service" (insert deep eye roll), then said did you want them? I said no and left.

Was in Palm Springs right before Labor Day. The lady who assisted us was very nice.. They have…read moremany shoes and they had Sketchers for $29.99.....just not in my size.

*Hot in the (Shoe) City*…read more I've driven or walked by Shoe City countless times because it's within a large shopping complex I frequent, on Monterey & Dinah Shore. The name "Shoe City" pretty much tells you what you need to know...and what's in-store inside this store. But what I did not know is that Shoe City has a very large inventory of top name brands at reasonable prices. They also have a wide selection of high-performance athletic shoes I did not expect to see here. They also have a nice display of hats, t-shirts, sweatshirts and socks. Even noticed some Dodgers and Red Sox hats for future reference. On this particular day, I strolled inside Shoe City to check out the place...and cool down a bit because it was over 100 degrees outside, late in the month of May. The layout is similar to what I've seen at other discount shoe stores -- aisles & aisles of shoes neatly organized, with stacks of shoe boxes piled 4 feet high. Of course, I went straight to the Nike area to peek around. Within seconds I was approached and asked if I "need help with anything?" which I appreciated, and kindly said "no thank you...but thanks for asking." Just when I thought it was over: I noticed something I never expected here -- Nike Offcourt Adjust Slides, cushioned with memory foam. And a color I've never seen. I have 4 pairs in other colors, and recently purchased a new pair at Dick's Sporting Goods a month ago...and a month before that too. Tho I don't need another pair, these unique shade of brown Nike Slides was calling my name, to be added to my collection. As often happens, they had every size but mine, so I called over the helpful gal who I spoke with before, and asked if there's more in stock. I mentioned how I've never seen this color and she told me they "just got them in the other day." Then when I thought my luck ran out, she found the last pair in my size, that was misplaced below the displayed shoe next to it. I was so happy I said "ya see, I needed your help after all" and we had a good laugh together. Tho the "price comparison" sticker on the box is inflated, the sale price is the same $40 I've paid for these Nike Slides at Dicks and elsewhere. I mentioned it to another girl who rang me up at the register, who I assume is the manager, and she agreed with me. Then we struck up a nice convo about the cool color of these slides. Then after hearing stories about my collection and how damn comfy they are, she told me she'll have to get her first pair to try out. Then she asked if I want to "SPIN THE WHEEL for a chance to WIN a PRIZE?" Who am I to say "NO"...so I went to the other side of the counter to spin the BIG WHEEL ~~ not too hard not too soft...but just a tad bit short of winning the BIG PRIZE. Oh well, it was still fun. I was very impressed with Shoe City's merchandise and their helpful & friendly customer service. And their AC room temp was perfecto. If you haven't been to a Shoe City before, I recommend checking it out...and you might be pleasantly surprised to find a pair of shoes you love too. {{{Big~High~Five}}} Walk-off Homerun

Nancy was the only nice one in the store! She was patient!…read morekind! And professional However, the manager.... Didn't give me a discount on a purse that cost 179.00....it had some scuffs and scratches.... And it was the last one. So, Nordstrom lost a sale. Not very wise... if I was a manager I'd at least offer 10% off... especially if it was the only one. Poor customer service....meaning it would be 17.90. That's ridiculous, again lost a sale.

The Rack Room was fully stocked for fall with new lines from great designers. There was also a…read moreclearance going on with dresses from all seasons in all sizes. I was happy to give it a second chance because the one thing I did get here last time was a luxurious throw that I have kept by my side through many a chilly evening, which washed beautifully and has held up well which shows the quality counts. I explored the whole store and still feel like some of the prices are very high, but if you search there are still many bargains to be found!

My husband and I stopped by this shop during a week long stay in Palm Desert. They had a vast…read morearray of attractive and unique shoes, sandals, and booties. I wanted to try on a pair of booties and a pair of sandals. Both sales associates were busy helping other customers. There was no "hi, someone will be with you shortly." One associate was checking out a customer. After the sale was complete the customer started chatting about her experience with Amazon. I waited patiently on the couch for several minutes, yet the associate continued to engage with the other customer instead of saying, "I'm sorry, I have another customer to assist." Even when I got up and returned my selections to their perspective shelves, there was no acknowledgement of my presence. I will take my dollars elsewhere.

I got a pair of Men's Casual Loafers today. I was looking for some casual shoes that were a little…read morebit dressy to wear to my wife's upcoming High School Reunion. The gal in the shop was very helpful - I didn't have to wait at all for assistance. I asked if they had a particular display shoe , as it is hard find shoes in my size (12W). Although I would have preferred black, the dark blue was subtle enough to be acceptable. She brought out a pair that I tried on. She even adjusted the back of the shoe rim as I felt a little pressure on my tendon. The fit was good. I even got a small AARP discount when I asked, Now,with my new shoes, I'm looking forward to the reunion.

I walked in the store, Laura greeted me with a smile, asked if she could help me and then proceeded…read moreto walk me to every shoe that fit the description I gave her, even pulling out her iPad to find just the right pair online. Excellent customer service and I look forward to my delivery...!

I am a huge fan of famous footwear and this store location is great and easy parking…read more I'm a rewards member & like getting coupons and bonus dollars Highly recommended!

Great place to buy tennis shoes ... they carry every style and color... the staff is very attentive…read moreand helpful... I been looking for cloud 6... look No more... Parking can be tough... it was a beautiful day... I parked a block from the store and walked...plenty of other store shop along the way...

My family and I enjoy shopping at this store when we visit downtown Palm Springs…read more The selection of shoes is vast, offering every major brand and a few off-brand workout shoes. Prices are very competitive, the store always offers numerous sales, and the entire staff is very friendly, knowledgeable, and genuinely appreciative that you are visiting.

Such a great place if you are looking for a great pair of shoes. My girlfriend absolutly loves this…read moreplace. The staff are very well trained and really know their product. I myself am amazed at the the great styles they bring in each month. I see shoes i dont see elsewhere. The girlfriends shoe rack in her closet is almost full now thanks to the great shoes they sell here. So if you want the latest in style for shoes, at a great price, and want that perfect fit, then give them a try.

What an unforgettable experience! As regular customers, we always enjoy shopping here, and this…read morevisit was especially memorable. We all left with several pairs of beautifully crafted, high-quality European brand Ethan Valdes shoes from Barcelona, shoes I've seen in Barcelona and was excited to find and purchase here. They are so cute and comfortable. The associate who helped us today was the same amazing person who assisted us last year; she is genuinely kind and a joy to work with. We already look forward to our next visit!

The store is clean and it is very well organized. They have a good selection of everything, shoes,…read morebags, accessories and toys. The prices are very reasonable. The staff are very nice and helpful. We always stop by to check for new styles and random sales. The clearance sections have many good styles too. You have to spend times to look around and to try on :)

Everyone here is friendly and helpful (when needed). The selection is always good as are the…read moreprices. Yesterday I actually found 2 pairs of name brand sandals on the clearance rack. Bonus. I do wish they carried a higher end selection of boots, but there are other stores for that.