I bought a new treadmill and received excellent customer service from the store manager, Eric…read more When my delivery got delayed he jumped into action and made sure I received my treadmill as promised. He and Ray delivered and assembled the equipment in record time and their personal involvement in remedying the situation spoke volumes in terms of how much they care about their customers. Highly recommend this store and employees who make a difference!

*Best Dick's in Town"…read more Dick's is a mega-corporate chain that's now the #1 sporting goods retailer in the U.S, with over 700 locations as of 2024. Dicks had an IPO back in 2002 and trades on the NYSE under the ticket symbol DKS. Their retail prices are standard. But also some very reasonable pricing and great discounts & sales too. I still miss Sport Chalet and Sports Authority that unfortunately filed for Bankruptcy back in 2016. I also prefer to shop local and support the Mom & Pop shops. But brick and mortar sporting goods stores have become dinosaurs...so I've grown to like Dick's. It's become one of my go-to's when I prefer to try something on or experience the product prior, opposed to online shopping. And Dick's has much better quality brands and inventory compared to Big 5. Been to this location a handful of times, and each time made a purchase. I've also ordered from their website once because the size of the item I wanted wasn't in stock. The layout here is decent but the store itself is always clean and pretty well-stocked. There's usually a fair amount of store team members wandering around either stocking or tidying the sleeves & racks. A few of the Team Members here are very helpful & kind and seem to care about customer service and experiences. Reason for knocking off a star? Some of the team members here, as well as the ones at the check-out register, appear as what I call "dialing-it-in and punching a time clock" because they act as tho they don't wanna be here...and are too cool for the room. I wonder if this stems from management here...or they haven't a clue and my reason for pointing this out. Because some of Dick's Team Members need to be better Team Players or go take a seat on the bench.

It can be a bit overwhelming, though it's not huge by any means. It's kind of long hahaha iykyk,…read moreprices are pretty typical, but on good days, they have some great deals. They also have a ton of fitting rooms, which is always a plus. Honestly, I get tired just browsing because there's so much to choose from, but they do carry the latest and greatest golf and tennis gear. If you're in the area, definitely give them a visit, they've got a good selection and some solid deals. Worth stopping by! Great service BTW!

Went in to have some clubs re-gripped. Freddy is the absolute master at this - efficient,…read moreknowledgeable and fast. Always a pleasure dealing with him. Went to get a bag and some covers and was helped by Laurent who is a pro. He was beyond helpful and pleasant. He went above and beyond in helping me select the right 'tools'. He's my go-to for clubs, which I'm looking at next. Great store.

I usually purchase vuori online from REI or Vuori and today I shopped in store. I had a great…read moreexperience and a darling young woman helped me - she was knowledgeable and she had a great attitude. Props to your store for great service and happy sales team - really nice !

Their return policy is the best. Quality of the sport wear is exceptional. Pricey but worth itread more

The team was welcoming and truly happy to be there. Wide selection of any outdoor activity with…read morenature. I visited looking for a rash guard for unprecedented heat and there were several high quality options. Love the member for life approach!!!

Great experience at this REI store. I've been researching very heavily into the idea of getting…read morerid of ALL weight for my luggage. No wheels ... nothing hardcase ...., it's exceptionally scary .., but it has to be done .., I'm overweight with luggage FAR too often ... tired of it ! Going this route now ... Black Hole .... Here We Come !!!!!

asked someone for help twice and they make it seem like the store is crowded. there were 3…read moreassociates standing in the front talking about their shoes, shoe laces and plans for after work and complaining about how ridiculous it is that they extended the return policy as a whole. not the first time this has happened either. i'd understand if there was a lot of people in the store and whatnot, but it was just 3 of us in there and we were all looking at the same thing and waiting for assistance.

I had to return a pair of running shoes. however, I had them formsix weeks and had no receipt. the…read morestore manager helped me. he found my transation and we worked out an exchange. I could not ask for better support, and this from a discount store. i highly recommend this great price, huge stock and great support.

Dick's Sporting Goods didn't have the shoes I was looking for, so we went inside the mall and…read morewalked into Champs and they happen to have it, asked for my size, tried it on and sold! Easy transaction, service was quick and polite, no issues. I'm happy with my experience. 5 stars.

A very clean store filled with many shoe styles to choose from, as well as some very colorful…read moresweatshirts and tee shirts. The staff are well trained, and make you feel welcome as soon as you enter the store. Excellent customer service. And with the huge inventory of shoes you are almost guaranteed to walk away with a new pair or two.

I recently saw a social media post announcing that Runner's Warehouse was opening in La Quinta so I…read moredecided to go and check it out. Upon arriving at the store, I was initially confused since the signage says Sports Warehouse. Upon walking to up the store entrance, I saw logos on the door signifying that the store contains sports equipment for tennis, running, pickleball, and other racket sports. When the store opened, I was warmly greeted by store employees and asked if I need assistance. While walking around the store, I was impressed by the layout of the store as well as the clearly labels sports areas of for tee is, running, and pickleball. The store has a good balance of clothing as well as sports accessories including footwear, rackets, and Stanley tumblers. After walking around and looking at items for running, tennis, and pickleball as viewing the prices for numerous items in the store, I decided to purchase a pair of socks. I would have purchased a running tank tops from the store but it appeared that they didn't carry shirts for plus size runners in the store. After selecting my running socks, for purchase, I asked the employee if they accept Apple Pay and was happy when she replied yes. The employee who rung up my purchase was friendly and efficient. While my shopping experience was pleasant, I suggests that the addition of plus size clothing for bigger runner would open the store up to an bigger customer base as well as maybe adding a clearance section in the store for budget conscious shoppers.

Nice addition to the Coachella Valley and La Quinta. New store, offering tennis, pickle ball…read morerunning, and padel equipment and clothing. For Tennis, there is a great selection of tennis rackets and shoes. There is also quite an assortment of accessories ranging from dampeners, over grips and a large selection of strings. They have two large shoe walls which focuses on Tennis and running shoes. Spacious store with friendly staff.

While walking the mall looking for shoes we walked into this store. Michael walked toward us with a…read morebig welcoming smile. He knew exactly what we were looking for and guided us to the proper area. He was very helpful and very knowledgable.

*Don't Do it* I…read moredon't like to trash business -- especially with what's going on in the world. But this place ain't going to make it to the Finish Line if this is how they conduct business. Terrible inventory and customer service with a sterile unwelcoming vibe. Two young girls planted behind the counter couldn't care less about selling shoes and fell flat on their chin before the Finish Line. (more on this later) Wifey was looking for a pair of OnClouds. Went to Dick's and they suggested going to Shoe Palace because they didn't have the color she wanted. We went to Shoe Palace. The place was jumping & thumping with lots of people, nice music, and outstanding customer service. We were approached by 2 separate team members asked "do you need help with anything" and "if you have any other questions just let me know." They had 10 pairs of OnClouds but not the color wifey was looking for. We were told to "try Dick's or Finish Line." We said "just came from Dick's", showed her my shopping bag and told her how Dick's sent us here. She suggested to "check out Finish Line on the floor down below." I said "I appreciate your assistance, willingness and recommendation." And we thanked her. Fast-Forward to the Finish Line: We wondered around as the only customers inside, looking for OnClouds. It didn't take too long because there's none and not much inventory here. It was so quiet you could hear a pin drop. But we could hear the two young gals behind the register in the back, babbling & laughing away, more interested in their personal conversation. As we walked towards them & approached to ask if they had any OnClouds, they kept talking to each other even though they had seen us walking towards them. Then as I was standing in front of them, I even had to say "excuse me" because it was apparent we were disturbing them lol. I'm totally 100% serious and being truthful. I shouldn't even be wasting my time writing this. But truth be told? I'm trying to help because I don't like to see places go out of business when one of main reasons is due to awful customer service from teenagers or young adults, who don't get it nor care about anything other than themselves. It was then I realized why Shoe Palace was jammed packed on a Friday night...and why Dick's is the #1 Sporting Goods store in the U.S...and realized why this Finish Line belongs in the End Zone. And what did one of them respond to us when asked if they have any OnCloulds?" With a disturbed look on her face for not being able to talk to her colleague/friend and answer our question..."look on that rack over there" while pointing towards it with her chin lol then continued their conversation. It's funny but it's not. And "that rack" was simply a discounted display with some scattered shoes & sizes -- no OnClouds. At least at Dick's (where we purchased some Nike Slides) they suggested we check their website and mentioned checking out Shoe Palace. At least at Shoe Palace we were told "we get new inventory every 2 weeks if you want to check back...and you can also see if Finish Line has them" with a smile. True Story: one summer while still in high school, I had a job at a very popular shopping mall in the Westside of Los Angeles, at a store called The Complete Athlete. One of my best friend's was my co-worker. We became good friends with our other 2 co-workers, and all 4 of us became very friendly with the GM and his assistant manager. We all loved our jobs. We were grateful and thankful for being able to be employed here and earn money for the summer, because there was a waiting list to work here. We had pride in ourselves & team. We also loved to talk to each other while working -- especially about sports and food. We were usually busy with customers and when we weren't, we were making sure the store was always tidy, neat and clean. But the moment a customer walked in, we stopped talking and whatever we were doing (unless tidying) and one of us would kindly approach & greet the customers, like a good team player does. And if you're still here reading? This, Yelpers & Yelpees, is what customer service and respect is all about. No wonder online shopping is hurting so many businesses. Who wants to waste time dealing with such poor attitudes. Forgive me for expressing myself at length. I love seeing all people succeed & flourish and always root for the underdogs. If you follow my reviews, you see & read that I love to sing praise...but also not shy to criticize when necessary. And this is one of the few times I'd give a ZER-0 rating instead of the 1-star default Yelp requires. Unfortunately, some people still don't get it and probably never will. And it's very sad because either store managers & owners are unaware of what's going on when they're not there...or they're the bigger problem too for neglecting their staff and completely oblivious. End of Rant Game Over Go Grab Some Bench at the Finish Line

It takes 3 trips to buy a gun from Turners. 1st trip to…read morepick out the gin and for them to order it (because they don't carry guns in stock) 2nd trip to fill out Dros paperwork. 3rd trip to pick up the gun after 10 day background check. Every other gun shop I've bought a gun from was only 2 trips. Turners keeps low stock of guns out of laziness. Pure and simple laziness. The associates don't care. They treat customers poorly ("What are you here for" instead of "Hello, how may I help you"). I had an associate who gave me attitude, so I asked for a manager. The manager actually cared and did a great job.

This was one of the worst customer service experiences I've had…read more My ammo order arrived at the store, but the staff made no effort to help me complete the process. No background check was attempted, and no clear instructions were given. I brought the required documents and was still treated poorly and dismissed. When I tried to cancel the order, I was told they couldn't help and was given a number that doesn't even get answered. Now I'm stuck dealing with an unfulfilled order and no support. Completely unprofessional and a waste of time. I will not be returning.

We had to replace the grip on one of the putter which we were going to do at another big chain…read morestore. It just didn't seem legit the way they were explaining the whole process of things. Very odd in a sense which didn't feel right. Then we found this place driving by. It's a massive store. Plenty of parking out front. Front the outside it just looks like your usual store but once inside, it's like a mega golf store. Theres literally everything and anything you needed. Right at the front was where the replacement section was. The gentleman's working were very sweet in explaining everything and helping us out with picking what we need. One was doing all the replacements while the other one was helping us out. From there, it just takes a couple minutes. It was fine which gave us time to walk around and check the store out. We literally only did half of the store as it was massive. There's sections along the sides where you can practice your swings electronically. A putting green right in the middle to practice. Besides all the clubs and accessories, half of the store had a big apparel department with loads to choose from. There was so many clubs to choose from as well as whatever you may or may not need. If you're a golfer, this is like Willy Wonka factory but golf. Worth checking out.

I stopped in just a few minutes before closing because I wanted to switch the shafts from one set…read moreof irons to another. Tyler could not have been more accommodating and helpful. Despite it being close to closing time, he went out of his way to make it happen and made the whole process easy. As someone who works in the customer service industry, I really appreciate when people go above and beyond like that. I wanted to give Tyler a well-deserved shoutout and recognition for the amazing service. It truly made a difference in my experience.