I filled out the pre-approval form online. Tim texted me and asked some questions on what type of…read morevehicle I was looking for. I explained that I needed a full-size SUV or Mini Van because I have a mobility scooter. He wanted to set up a scheduled meeting at the dealership. I explained to him that I am 62yrs old and do not play games. I would not be coming in until I am approved and see the vehicles that I am approved for. He responded and I quote "I totally understand, and we wouldn't dare disrespect by playing games, but the customers who come in person usually get an answer the same day and find the whole process much easier. Besides, wouldn't you rather drive away with your nicer newer ride today or tomorrow? instead of a week or two from now?" LOL.....games! I guess he didn't understand that I am older and smarter than him!!

KD was great and the approval process completely painless. Great customer service and was able to…read moredrive away with the truck we wanted. Great job guys and KD you rock!!

There was no problem getting me into a vehicle but i ran into a problem the vehicle had a branded…read moretitle and the Gm Rod gave me his word and kept it by getting me out of the vehicle and getting me into a nicer vehicle Give the Gm and his staff a 5 star review sincerely Michael Buckingham

They screwed me over big time. Do not get a car here please. I am not the only person they have…read moredone this too. I had my car 3 weeks and the motor blew and they wouldn't give me my money back or another car. Needless to say I have filed on them in court. I am not the only person they have done this too they should really be shut down.

Your should have a loan department on site.. 159.00 per hour…read moreand you have the balls to charge a shop fee of 38.00 on top of it. I had 4hr labor 200. Dollars in parts (twice the price of buying elsewhere) $1000.00 for 4 hrs work... I'm retired thats half my check for the month... Not everybody has or can afford Car Shield or an equal repair Insurance.. How do you sleep at night..? Car sales down so make up in repairs because we need our cars... Nice strategy... I will now just throw parts at my problem trial and error and will come out ahead of the game.. I will visit you for my recalls only... $38.00 garage fee is for the technician to clean his work area ... I've been informed. George Volianites

Good staff most everyone is friendly minus one or two but that's anywhere these days. Good deals…read moreon new or used vehicles

Pulled up to look into a second vehicle and before I stepped out our vehicle Russell was already…read morestanding there with a hand out in greeting. He took us around the lot and didn't miss a beat answering our questions or getting the keys for a test drive. Rolled out with a green Jeep Texas Trail model. My wife and I dress down most the time and it was nice not to treated differently because of our appearance. 10/10 would be again. In fact I'll be bringing both vehicles here for services in the future .

Was trying to get a 2016 ram truck i was doing a trade in and money down they took everything that…read morethey needed over the phone because i work offshore and a firefighter on my weak off want so aways busy working and next thing thwy would not call me back or text back left messages had peaple answer and they said they will have the owner call me to get and update on how things going for 4 days know they suck sales guy name was Washington

I was in the market for a new Tundra Hybrid and reached out to all the dealers in the Houston area…read more Seth at Loving Toyota was responsive and provided me with the details I asked for without any pressure to complete the acquisition. I finalized the acquisition, and the vehicle was ready before the expected day promised and had all the add-on's I requested. Paperwork was done when I arrived, and I was in and out quickly. Seth took the time to explain features of the truck to me that I was unfamiliar with, helped me pair my phone with the system, and patiently answered my questions. Very personable and professional dealership to deal with. On top of that, Loving Toyota had the best out the door price for the vehicle. In fairness, several Houston area dealerships were responsive to my request, but were not the lowest price for the vehicle.

Had a 4:30 appt today to get a 2nd remote key for my Toyota Highlander. Also had an oil chg appt…read morefor 3:30. Upon arrival the service technician (person who checks car in) told me I had no appt at 4:30 for tec to program a key to my car. I showed him the email I had been sent. One for each service at time I was told to arrive.He informed me service dept didn't have the remote unit as they had said. So I had driven 82 miles one way for Loving Toyota to again prove to me they are a very poor service company. I stopped by Grease Monkey in Livingston got oil chg and tires rotation in 32 mins. No appt need. Loving Toyota I rate at -1

I was recently in the great state of Texas (I live in east Tennessee) driving my brothers Honda…read moreAccord and a "check engine light" came on. The code came up as a fuel canister issue. I looked up the part on line and it costs $200 or more not counting labor would probably been another two or three hundred. So I took the car to Loving Honda and had them to check it out. Turns out there were some hoses stopped up and the mechanic simply cleaned them out and it was good as new. I was pleasantly surprised when I got the bill. It was at least three times lower than I was expecting. HERE'S MY POINT. We live in a society where integrity is almost a thing of the past. Most repair places would most likely have replaced the canister and charged me the full price for the job - and I wouldn't have known any different. But the guys here took care of the problem in a straight-up manner and only charged for what was actually needed, I applaud them for that! Having integrity in your business model can only bring more business and these guys have that! If I lived in east Texas this place would have all my vehicle business, and that's a fact! Kudos to everyone there!!

"I had a fantastic experience at this dealership! I meet Steven and he was friendly, knowledgeable,…read moreand went above and beyond to make sure I found the right car for my needs. He made the process as easy as possible and answered every question. I went to many different Hondas to get the best price for my money and Loving Honda was the best priced by far beating everyone out there and giving incentives. No matter where you live, they will work with you. Having my daughter's 2026 Honda Civic delivered to her was a wonderful experience that was greatly appreciated. Making a deal from the comforts of my home has made me a loyal customer and would recommend this dealership to everyone. What I got form Loving Honda: Great customer service, the best price, incentives, and no hassle!

DO NOT USE!!! They NEVER answer calls nor return calls. They have been giving my warranty company…read morethe run around. My car was there 3 weeks and told me it was pistons, then turbo then new motor. THEY KNOW NOTHING. I had to get car towed new place to get fixed

I normally don't leave reviews, but I feel like people need to know about my experience at Kia of…read moreLufkin. I went in on Monday, September 29th, and sat with a saleslady named Deadra from about 4:00 until 8:30 that night. At first everything seemed good--she was friendly, gave me keys to look at different cars, and I finally found one I liked, a Kia K4 GT Turbo. I told her I wanted to trade in my Kia Sportage (which is a lease), and we started the process. I wasn't exactly sure of my payoff, but we thought we found it and went with that number. Deadra and her GM, Tom, worked numbers and asked if the monthly payment they came up with worked for me. I said yes, so they ran my credit. Kia Finance approved it. At that point, I thought everything was done--I signed papers late that evening (I clearly remember it being between 7:30-8:00), Deadra filled up the new car, got the plates, and even helped me move all my things out of my Sportage into the K4. I left in the K4 thinking it was mine. Here's where it went downhill. The very next day, Deadra called me and said the deal actually didn't go through because my payoff on the Sportage was more than we thought. She told me to come back, so I did. When I got there, they took the K4 back from me and then tried to convince me to "hypothetically" just let my Sportage get repossessed so they could sell me the K4 anyway, saying my payment might even be half of what I was originally told! I'm only 23, a single mom, and I honestly felt like they were trying to take advantage of me. On top of that, when I went back and asked for copies of the papers I had signed, the finance lady told me she had deleted everything. She didn't give me the USB drive I was promised the night before, and when I asked for copies of the things I signed (like the credit agreement, warranty agreement, and title application), management told her not to give me certain documents--like the title application I had signed. That feels so wrong to me. It got worse--while I was there, I had my mom and aunt on the phone trying to help me understand everything, and the GM came in, got rude with them, and stormed out without even listening. Then later I found out from a coworker that they had told him ALL of my personal financial information and details of the deal--numbers, what they thought I owed, everything. That's my private information, and they gave it to someone who isn't even involved! I left this dealership feeling embarrassed, upset, and totally confused. I thought I was buying a car, signed papers, moved my stuff into it, only to be told the next day that it wasn't really mine and then pressured with "repo" talk. They also withheld my paperwork and shared my personal financial details with other people. I don't know what's going to happen next, but I do know I will never recommend Kia of Lufkin to anyone. I feel completely taken advantage of as a young customer who trusted them to do things the right way. I don't know where to go next. Maybe KTRE? I don't know.