I am writing this about 4 yrs late but here's my 2 cents. I had some van repairs done at National I…read morehave always regretted it. There was more wrong with my van after they worked on it than before I left it there. These guys are either seriously stupid or the biggest crooks in town. Please take your vehicles elsewhere for servicing.

Id like to share my terrible experience with National Automotive Service Center in nacogdoches on…read moreUniversity Drive. I urge others to be cautious and consider these actions before entrusting them with your property. Approximately two months ago, I entrusted my vehicle to the National Automotive Service Center for repairs for a sound coming from engine. I was quoted $2,743 and then gave the okay to go ahead with repairs. They were the only ones I called with availability. On 6/25/24, I observed my vehicle parked at Fuzzy's Taco Shop on North Street. I saw the mechanic I previously seen at the service center sitting at the bar, where he was drinking. Upon inspecting my vehicle I discovered vapes and opened vape packages that were not there previously and keys left inside. I confronted the mechanic, instructing him to return my vehicle to the shop, because I didn't authorize the shop to use my vehicle for these purposes. Video evidence of him stating he knew what he was doing and it was illegal. I then reported the incident to higher management (Justin) who initially claimed that the vehicle was being test-driven. I explained that this was not the case, as the vehicle was at the bar with the mechanic. Which by his facial expression, didn't seem like the first time he'd known of this. But first time he got caught by customer. The manager then admitted that he had permitted the mechanic to take my vehicle to his home for lunch. Video evidence of that. The manager advised me to return later to speak with the owner. Both the owner and manager repeatedly (on video) justified their actions by stating that it was common practice for employees to use customers vehicles to run personal errands and obtain lunch. They additionally cracked the coolant case in my vehicle and engine light is on - that was not broken or on beforehand. I did instruct them to not touch my vehicle anymore. I did not trust them and was going to speak with lawyer. (So my vehicle Is no longer under warranty with me doing so). National Automotive also added an additional $300 + fee for machine shop which I was not aware of. Stated they fired employee responsible for incident. At first they did not offer any compensation for my bill for their employees misconduct. Then today (6/28/24) upon speaking with Erin Bailey (Owner) she offered a $100 sfa student discount off my bill and that to them was a satisfactory resolution ... because if I didn't pay the $2,961 after 30 days they'd began process of owning my vehicle. I have been taken advantage of for their negligence and unprofessional behavior. All I have received was attitude from Manager and Owner while handling this. Owner stated she is more concerned with paying her employees then honorably making this right. An employee at Fuzzy's Taco Shop confirmed that the mechanic, Rick Goehry, has been seen on multiple occasions using customers vehicles to visit the bar while on duty. I paid $2,961 to National Automotive for their employee to be intoxicated while joy riding in my property (no telling how many times) while "out for a test drive." But apparently is justifiable because my car no longer makes a noise. Such poor handling from this shop and I urge everyone to not do business here.

This place is awful this diesel shop did the wrong service and still expects me to pay. I was…read moretrying to talk to the man who owns this shop but he was to busy and was rude I had to give a star because it wouldn't let me not give one. I would not send people to this shop. I will never come back.

Randy is one of the most honest and hard working diesel mechanics you can find in this area. He…read morestands behind his work and will always be honest with you about the cost up front unlike some mechanics.

We drive 2 hours to Tipton Ford to purchase a vehicle we saw on their website that met our needs…read more We were greeted with great customer service from Alfredo, Sales. He answered our concerns. Debated over veterans discount and trade in value. Douglas, Mgr., helped us resolve our concerns. We would highly recommend this dealership. In addition, Veronica, Finance, was very helpful explaining documentation we were signing. Thank you for a very nice experience. Please go to Tipton Ford for your next vehicle.

The BEST service department I have ever dealt with !!! Ronnie Coates and his service staff were…read moresuperb !!!

Absolutely incredible service at Grease Monkey on Frank Street in Lufkin! They are always quick,…read morefriendly, and professional, but what really impressed me was their honesty. I went in yesterday thinking I was due for another oil change. Instead of just taking my money and doing it, they checked and told me I still had about another 1,000 miles to go and to save my $100 for now! How refreshing is that?! It would have been so easy to just do the oil change and take the money, but they chose to take care of the customer instead. That kind of honesty and integrity is exactly what earns repeat business. Fast service, great people, and a business you can TRUST. I will absolutely continue bringing my Jeep here. Highly recommend!

Good service. Fair prices. Manager is polite and seems on top of things. I use them on my three…read morevehicles.

Just found the shop I'll be using from here on out. I got an AC compressor put in, but it went out…read morea month later through no fault of the car doctor, it was just a defective part. Usually in a situation like this I have to fight with the shop to get something done though I'm within warranty period but The Car Doctor said to bring it on by and he will take care of it, and can you believe I got it back the very next day! I thought I would at least have to pay for the serpentine belt that broke but no, come pick it up, no charge. No wonder their ratings are so high on Google and social media. I very highly recommend this shop.

We ended up with car trouble while visiting in Nacogdoches TX today. We went through yelp for…read morereviews but there were none. Nonetheless my husband drove the vehicle over to the business. They drove my husband back to our hotel and let us know when the truck would be repaired. They called when it was repaired and came back to the hotel to pick him up. The cost was fair. We were so lucky the truck broke down today rather than tomorrow when we were heading home. Nice people so hope you give this business your business if it is needed!

Troy is the owner/mechanic. He is honest and charges a fair price for repairs. He has repaired many…read morevehicles for us over the years.

Our truck broke down while my son and I were on a historical road trip thru Texas. Our truck died…read moreand needed a fuel pump. I didn't know anybody and when the wrecker picked us up, he took us to one shop that couldn't help us but he called 4 other shops and east Texas hydraulic and auto said they could get to it the next day. We dropped it off at 12:30. He called the next morning at 8:15 and said the truck was ready. The cost was the same if I had taken it to my shop in Flower Mound. He said he knew I was out of tower and I needed to get back on the road. He was very friendly and professional. He came and picked us up from the motel. If I lived within 30 miles of nacogdoches he would be my mechanic. I will give them a 5 star any day.

The guys at Boatman have bailed us out of a jam with our tires several times, and are always easy…read moreto deal with. They stay very busy due to their quality work, so plan on dropping your car off if possible. They communicate well regarding repairs, and have even passed up higher dollar services when they weren't required. Not many places have the integrity to turn down extra money when the service isn't truly needed, but I trust the guys at Boatman.

Wal-Mart told me I had a Strut leaking. I called Boatman, asked how much would it cost to replace…read morethe (2) two front struts? They said, bring it in so we can check. After driving our car, the guy came in and said, it sounds like a Honda issue. That when applying the brakes, it makes a weird sound. I told Ben that a couple bolts from the Caliper bracket had fell out. So we dropped off the car this morning and I called about 1:00 pm. They said the car was ready, we paid CASH $4,000. HOWEVER. OUR CAR IS STILL MAKING THAT WEIRD NOISE WHEN BRAKING. They had the front end apart to R&R the Struts. I guess they figured that the Brake issues wasn't worth worrying about. Just got off the phone with Lee. He seemed surprised as well. And just bring it back? They had it for half a day. The guy who test drove it seemed concerned? Please, someone tell me, What, what am I missing? I even told Ben, while the tires are off, if they could make sure those bolts to the caliper bracket were tight. I do not understand, they knew I had concerns about the brakes! Truths Matter, Leslie