We have several cars that are 12+ years old, and J&W have done a great job keeping them running and…read moreon the road. John and his wife are quick to call with quotes, and when they finish working on our vehicles they are typically at or below the quoted price. We dropped off our 2008 Hyundai expecting to play at least $1000 for a major repair, only to find out that a sensor and some elbow grease fixed everything for less than $200. They have always treated us fairly, and J&W will be our go-to mechanic as long as they're in business.

Hard workers great service good value above and beyond service will refer them recommend them for…read moreall your needs! service available at a reasonable cost and knowledgeable customer service

I am a 73 yr old woman living by myself on a limited income…read more I am very impressed! He was very honest & professional. Am reasonably priced. Thank you. I highly recommend this auto shop.

From the owner: We are a family-owned mechanic shop dedicated to our faith, our customers, and our community. We…read moretake pride in providing trustworthy, community-focused service. We believe in serving with kindness, respect and quality.

I am writing this about 4 yrs late but here's my 2 cents. I had some van repairs done at National I…read morehave always regretted it. There was more wrong with my van after they worked on it than before I left it there. These guys are either seriously stupid or the biggest crooks in town. Please take your vehicles elsewhere for servicing.

Id like to share my terrible experience with National Automotive Service Center in nacogdoches on…read moreUniversity Drive. I urge others to be cautious and consider these actions before entrusting them with your property. Approximately two months ago, I entrusted my vehicle to the National Automotive Service Center for repairs for a sound coming from engine. I was quoted $2,743 and then gave the okay to go ahead with repairs. They were the only ones I called with availability. On 6/25/24, I observed my vehicle parked at Fuzzy's Taco Shop on North Street. I saw the mechanic I previously seen at the service center sitting at the bar, where he was drinking. Upon inspecting my vehicle I discovered vapes and opened vape packages that were not there previously and keys left inside. I confronted the mechanic, instructing him to return my vehicle to the shop, because I didn't authorize the shop to use my vehicle for these purposes. Video evidence of him stating he knew what he was doing and it was illegal. I then reported the incident to higher management (Justin) who initially claimed that the vehicle was being test-driven. I explained that this was not the case, as the vehicle was at the bar with the mechanic. Which by his facial expression, didn't seem like the first time he'd known of this. But first time he got caught by customer. The manager then admitted that he had permitted the mechanic to take my vehicle to his home for lunch. Video evidence of that. The manager advised me to return later to speak with the owner. Both the owner and manager repeatedly (on video) justified their actions by stating that it was common practice for employees to use customers vehicles to run personal errands and obtain lunch. They additionally cracked the coolant case in my vehicle and engine light is on - that was not broken or on beforehand. I did instruct them to not touch my vehicle anymore. I did not trust them and was going to speak with lawyer. (So my vehicle Is no longer under warranty with me doing so). National Automotive also added an additional $300 + fee for machine shop which I was not aware of. Stated they fired employee responsible for incident. At first they did not offer any compensation for my bill for their employees misconduct. Then today (6/28/24) upon speaking with Erin Bailey (Owner) she offered a $100 sfa student discount off my bill and that to them was a satisfactory resolution ... because if I didn't pay the $2,961 after 30 days they'd began process of owning my vehicle. I have been taken advantage of for their negligence and unprofessional behavior. All I have received was attitude from Manager and Owner while handling this. Owner stated she is more concerned with paying her employees then honorably making this right. An employee at Fuzzy's Taco Shop confirmed that the mechanic, Rick Goehry, has been seen on multiple occasions using customers vehicles to visit the bar while on duty. I paid $2,961 to National Automotive for their employee to be intoxicated while joy riding in my property (no telling how many times) while "out for a test drive." But apparently is justifiable because my car no longer makes a noise. Such poor handling from this shop and I urge everyone to not do business here.

Troy is the owner/mechanic. He is honest and charges a fair price for repairs. He has repaired many…read morevehicles for us over the years.

Our truck broke down while my son and I were on a historical road trip thru Texas. Our truck died…read moreand needed a fuel pump. I didn't know anybody and when the wrecker picked us up, he took us to one shop that couldn't help us but he called 4 other shops and east Texas hydraulic and auto said they could get to it the next day. We dropped it off at 12:30. He called the next morning at 8:15 and said the truck was ready. The cost was the same if I had taken it to my shop in Flower Mound. He said he knew I was out of tower and I needed to get back on the road. He was very friendly and professional. He came and picked us up from the motel. If I lived within 30 miles of nacogdoches he would be my mechanic. I will give them a 5 star any day.

Horrible Service!! I requested they call or text me the repair cost for approval, MY REQUEST WAS…read moreTOTALLY IGNORED!! They replaced an ICP sensor on my Ford truck. The parts cost 250, they charged 640 in Labor!! There hourly labor cost is 140 an hour!! OUTRAGEOUS!! I researched the cost of an ICP sensor replacement and found they average 300-500!! This place is a rip off!! They charge 4 1/2 hours for a job that should take no longer than 2 hours!! I'm a retiree on a fixed income and don't appreciate being ripped off by Wells Automotive!! Won't Ever Go Back, If Your Smart, You Won't Either!!

First off they're not open on Saturdays which I think is pretty dumb. The amount of time that my…read moretruck was supposed to take to get repaired should've took a week. It took three weeks for them to say that my vehicle was done my 1998 DODGE DAKOTA the repair took longer than it should've been. I had to call them to let me know if the vehicle was done or they can't find these parts and etc.. Every time I will call this lady will say that they are out to lunch every single time then they told me they need this part for my truck and they couldn't find it so I drove three hours to bring it to them and three hours back home and they did not even use the part they use what was on the vehicle already and then a couple of days later I called them to see if it was ready and they said it was ready. They're so worried about their money instead of repairing someone's vehicle, I drove to go get my vehicle and on the way back home I was having to stop because there was problems to sum up this review I paid almost $1000 for the truck repaired and I brought it home and they created more problems that I have to get fixed oh and on top of that I wish I would have pictures to show y'all. They put 27540R20 tires on the right side of my truck and then 275/45R20 on the left side which I thought was pretty dumb. and also they did something to where my reverse lights will not turn off at all.

The service I got was amazing! Carter Huffman is the best tech!! Definitely would go back!!read more

This'll be a short one becaus I didn't even get past the first phone call. I called to ask for an…read moreestimate to replace the fron wheel bearings in my truck to see if their pricing was reasonable. The very curt employee who asnwered the phone said that in order to do that, they would have to do a complete vehicle inspection for $90. I explained that I do not want a full vehicle inspection and would like a rough estimate for the bearing replacement. The answer was "No". So let me get this straight: They are willing to give up the business of anyone who refuses services that they did not ask for...... This is a ridiculous policy and yet more evidence that Firestone is a horrible company to deal with. I have yet to have a positive experience with them.

It cost me 1k to get an AC in my Toyota, and three years later Toby charged me 300 dollars for a…read morenew ac. Toby has fixed a ton of my stuff and he's great and reasonable prices.

We purchased six tires for our motorhome, and they were very professional, and everything was done…read morecorrectly. They also have the best prices around that I could find, which made it worth the drive from Shreveport, LA.

On our recent road trip through Nacodoches, my dad's tire pressure sensor lit up, indicating that a…read moretire was low on air. We drove to the local Firestone, but the wait would have been too long. The manager at Firestone suggested we try Herman Power Tire about a quarter mile down the road. I'm glad he did, because the fine folks at Herman Power came through for us. Despite the place being busy (a good sign), the lady at the counter assured us that the wait time would be minimal. She sympathized with our haste to continue on our trip and gave our case top priority. That was kind and unexpected. The lobby was homey and comfy with several leather recliners, a couch, a TV, a large freezer stocked with complimentary ice cream bars, and a table piled high with reading materials. I considered skimming the latest issue of "Good Housekeeping" but opted instead for something lighter: "The Holy Bible." Before I could finish reading about how I should be stoned publicly for practicing the occult and necromancy (Leviticus 20:27), the technician returned with some good news. He had found the culprit: a roofing nail imbedded in the left rear tire. He checked all four tires and completed the repair in less than thirty minutes. Even better: the entire bill was just $16, including tax! I seldom leave a review after just one visit, so I contemplated returning to Nacodoches next year, hammering a roofing nail into a different tire, and seeing if the service we received on our first visit was just a fluke. I really just wanted an excuse to try the complimentary ice cream and give it a scathing one-star review for containing carrageenan. My dad rejected that idea (stick in the mud), so I'll have to assume that the staff at Herman Power Tire are always so kind, helpful, and expedient. If you need your vehicle serviced in Nacodoches, then look no further than this place!