If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

We have several cars that are 12+ years old, and J&W have done a great job keeping them running and…read moreon the road. John and his wife are quick to call with quotes, and when they finish working on our vehicles they are typically at or below the quoted price. We dropped off our 2008 Hyundai expecting to play at least $1000 for a major repair, only to find out that a sensor and some elbow grease fixed everything for less than $200. They have always treated us fairly, and J&W will be our go-to mechanic as long as they're in business.

Hard workers great service good value above and beyond service will refer them recommend them for…read moreall your needs! service available at a reasonable cost and knowledgeable customer service

The best place to go for oil, tires or repairs in Lufkin. The service is top notch and you couldn't…read moreask for more.

Angelina tire is dependable and looks out for the customer. That's all you can ask for these days!!read more

We went today to ABC Service on Timberland Dr this morning (4-9-2026) and dropped off our 1994 350…read moreRV Van to have the front shocks put on, had our own shocks. Doug quoted us, which was cheaper than elsewhere, so, we let them do it and when we picked it up it was even cheaper than he quoted. We are extremely happy with their service and knowledge, and we will be using them from now on. If you need work done, we suggest them to help you out.

Went to ABC on Timberland and am very happy. We were told from other mechanics that it was a more…read moreserious and more costly issue. ABC said it was a blown fuse only, even though we told them when we dropped the car off that we checked the fuses and didn't think that would be it. 5 stars for honesty and getting our wiper blades working again! Plus free drop off and pick up at house and diagnostic fee applied to repairs! Shout out to manager Doug! Very nice and helpful!

Just found the shop I'll be using from here on out. I got an AC compressor put in, but it went out…read morea month later through no fault of the car doctor, it was just a defective part. Usually in a situation like this I have to fight with the shop to get something done though I'm within warranty period but The Car Doctor said to bring it on by and he will take care of it, and can you believe I got it back the very next day! I thought I would at least have to pay for the serpentine belt that broke but no, come pick it up, no charge. No wonder their ratings are so high on Google and social media. I very highly recommend this shop.

We ended up with car trouble while visiting in Nacogdoches TX today. We went through yelp for…read morereviews but there were none. Nonetheless my husband drove the vehicle over to the business. They drove my husband back to our hotel and let us know when the truck would be repaired. They called when it was repaired and came back to the hotel to pick him up. The cost was fair. We were so lucky the truck broke down today rather than tomorrow when we were heading home. Nice people so hope you give this business your business if it is needed!

I am a 73 yr old woman living by myself on a limited income…read more I am very impressed! He was very honest & professional. Am reasonably priced. Thank you. I highly recommend this auto shop.

From the owner: We are a family-owned mechanic shop dedicated to our faith, our customers, and our community. We…read moretake pride in providing trustworthy, community-focused service. We believe in serving with kindness, respect and quality.