If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

We went today to ABC Service on Timberland Dr this morning (4-9-2026) and dropped off our 1994 350…read moreRV Van to have the front shocks put on, had our own shocks. Doug quoted us, which was cheaper than elsewhere, so, we let them do it and when we picked it up it was even cheaper than he quoted. We are extremely happy with their service and knowledge, and we will be using them from now on. If you need work done, we suggest them to help you out.

Went to ABC on Timberland and am very happy. We were told from other mechanics that it was a more…read moreserious and more costly issue. ABC said it was a blown fuse only, even though we told them when we dropped the car off that we checked the fuses and didn't think that would be it. 5 stars for honesty and getting our wiper blades working again! Plus free drop off and pick up at house and diagnostic fee applied to repairs! Shout out to manager Doug! Very nice and helpful!

Your should have a loan department on site.. 159.00 per hour…read moreand you have the balls to charge a shop fee of 38.00 on top of it. I had 4hr labor 200. Dollars in parts (twice the price of buying elsewhere) $1000.00 for 4 hrs work... I'm retired thats half my check for the month... Not everybody has or can afford Car Shield or an equal repair Insurance.. How do you sleep at night..? Car sales down so make up in repairs because we need our cars... Nice strategy... I will now just throw parts at my problem trial and error and will come out ahead of the game.. I will visit you for my recalls only... $38.00 garage fee is for the technician to clean his work area ... I've been informed. George Volianites

Good staff most everyone is friendly minus one or two but that's anywhere these days. Good deals…read moreon new or used vehicles

We brought our Mazda Miata in for A/C service. We had to wait several weeks for an appointment and…read moreonce our day arrived we dropped it off for service. The garage is tough getting into at 8am when coming from downtown Lufkin due to the heavy in-bound traffic into the city. Next time we will drop it off the day prior if possible to save the long wait to turn. The shop called me with an estimate and once I authorized the repair, they called to let me know it was finished. The price seemed fair for the work done and the air conditioning is once again blowing cold air. I would say the combination of good customer service and fair pricing makes this an excellent place to get your car repaired . From the number of cars and trucks in the lot, I'd guess many others have also come to this conclusion . They were voted one of the Best of Lufkin Car Repair shops and we have to agree.

From the owner: The realm of auto repair is a vast and complex one, indeed; it takes a team of experts, such as…read moreours at C&R AutoWerx in Lufkin, TX, to fully comprehend and maintain the complicated systems and mechanics of the modern automobile. The best auto repair shop is one that provides excellent customer service, and applies knowledge, skill, and efficiency to maintain and repair any vehicle, and do it well. We believe in the old phrase "do it right or do it twice"...our technicians know the importance of precise knowledge and ability, and repairing it right the first time, whatever the problem may be. Whether your car, truck, or SUV needs something as simple as an oil change or as complicated as an engine rebuild, our mechanics are ready to offer anything your vehicle needs. Car repair at C&R AutoWerx we are a phone call away and want to be the best. Quality work is as important to us as it is to you, and customer satisfaction is what we aim for. We always put our best foot forward when repairing or maintaining a vehicle; it's what we do. Happy customers always come back, and happy customers can always be found at C&R AutoWerx in Lufkin, TX. For all your maintenance and repair needs, no matter what you drive, our expert technicians will take care of your vehicle and make sure the job is done right. With our team of exceptional mechanics, you can rest easy knowing your car, truck, or SUV is in good hands!

The best place to go for oil, tires or repairs in Lufkin. The service is top notch and you couldn't…read moreask for more.

Angelina tire is dependable and looks out for the customer. That's all you can ask for these days!!read more

Best mechanics that you could ever ask for. They are better then most of the shops out there.read more

From the owner: Don't pay for that expensive tow truck, just give us a call and we'll come to you.read more

Replaced my heater core in my truck here a few months back and it was pricey however the cost was…read morespot on from quotes I got everywhere else. They were kind and responsive. They saw an issue with my blower motor while replacing heater core and informed me of the problem and cost difference to repair that as well. Over all had a good experience unsure of the bad reviews glad I took the chance. Using them again right now for my Kia so far they've been upfront with the pricing and good with communication. (Small problem sourcing a part but they called and let me know fairly quickly and asked if I wanted to proceed)

i brought my car to him because it was through warranty insurance. all he did was complain about…read morehow the warranty insurance was cheating him. that was not my problem. then i picked up my car and it was not fixed. i brought it back to him and he wanted to charge me again when it was there for the exact same thing. the car did not even make it home. then it was running hot and he wanted us to drive it back. what mechanic who knows anything would want you to drive your car hot? we brought it back. we went to pick it up saturday and guess what? it is still running hot. never again will i bring a car back to this man. only if it is for the parts he replaced as they are under warranty.