This may be a little long winded but it is worth the time. Someone hit my kid's car from behind and…read morewe needed a place to go. I searched all around Lufkin and most places either wouldn't respond or want to deal with the insurance company of the person that hit her. A&B agreed to do the work and help with the insurance company. After a few days I was informed by the insurance company that the car was totaled. I contacted A&B and they got me in quickly to take the remaining items out of the car and I signed it over to them. At this point I thought I was done with them. However, the insurance company tried to mess me over and blame A&B. I stopped back down and asked about what was going on and the owner took the time to explain their billing, what was going on and assured me they would get to the bottom of the issue. The insurance company called me a few days later to reimburse me a little more but I was still out a lot of money for the charges they refused to cover. Keep in mind this is not my insurance company, it is the one who hit my daughter's car. I called A&B with the insurance update and they fought with the insurance company again on my behalf. A&B made sure I received the whole amount due for the car. They stuck with me to the end and went to bat for me when they could have left it alone. While I can't speak personally to their repair work, I can speak of their customer care. Any company willing to put their reputation and money on the line for a customer the way they did for me is well worth it. I can't say Thank You enough.

All businesses of any type could take lessons in customer service from…read more A & B and Precision. They were in constant communication with me and when I got my truck it was perfect as I would expect. Give them a call and you too will be impressed. I hope never to need a body shop again but if I do it will most certainly be A & B. Rod Blair

Just took my car there to have the bumper replaced. Not only did Classic Collision make my car look…read morebrand new, but they cleaned all of the red dirt that my car was covered in, as well as vacuumed my two front floorboards. On top of that, my car was ready less than 24 hours. Definitely recommend this place.

Precision staff were professional and efficient. Delivered the best quote in town for a windshield…read morereplacement. When I picked my car up they had actually repaired a minor defect around the dash area, added bonus! 10/10 recommend.

I heard wonderful things about Bodymasters. I had been blessed to never need to use their services…read more Unfortunately, I recently had to. Never being in an accident before, this was my first go around with a body shop. The receptionist has always been professional and courteous. She is very knowledgeable and so helpful. Matthew kept me updated on my vehicle with phone calls and email. Services here are top notch! HIGHLY RECOMMENDED!!

Great customer service! It is a very clean establishment for a body shop. The front lobby is always…read morevery clean and welcoming. The staff in the front is wonderful to work with as well as the technicians in the back. If there are any questions or concerns the owner Greg always goes above and beyond to help. Great place to have your vehicle repaired!!

My family had decided to try out Arturo's for the first time when my Mom's engine went out in her…read morecar. He accepted the job and then told us he doesn't do any engine work, meaning he was going to fix it with another mechanic. Off the bat I should have knew it wasn't gonna be done professional after he told us that. After two weeks he says a brand new engine would cost $8000 not including labor. If I'm not mistaken a brand new engine on the market for my moms car was half that. After that we asked to see where he got the engine quoted he called his parts guy and he just told us that's just how much it is. So there we are just having to hear that while already having explained to him that those engines do not cost that much. He didn't listen. We still went through with it and in the end, he did his very very minimal body work and the engine that wasn't even replaced at his shop doesn't even work right. He was very disorganized and couldn't find any paperwork we were requesting. With our experience he was not trustworthy and the car was there for weeks, maybe he might perform different with someone else but we had an overall lousy experience with Arturo's body shop and wouldn't recommend. Not a reliable business man. And is not competent for the job.

Best place to ever go! They get it handled right and fast! A+ service and customer care!read more

From the owner: Have You Been Involved in a Wreck? Bring your car to our…read moreauto collision repair shop in Lufkin, TX The aftermath of an automobile accident can be difficult to navigate. You've got to figure out what your insurance will cover, where to take your vehicle and what you'll do while the car is in the shop. Let LONESTAR Collision Center take some of that stress off of your plate. We're a full-service auto collision repair shop in Lufkin, TX.

Update: Since my first experience with S&W I have returned twice for more body work. The service I…read morehave received has been proof that they truly deserved a second chance. I have nothing but absolutely positive things to say about the company, their work, and the people who work there. Thank you for taking such great care of my vehicle S&W. I first started my journey with S&W several months ago due to paint damage from East TX's not so lovely "love bugs." In the beginning I must admit the shop encountered some challenges in restoring my vehicle. The vehicle had to be returned to the shop to several times for paint match issues, trash in the paint, and flare issues. I was at that time unsatisfied with the quality of work and customer service that was being provided. Fortunately I was able to get in contact with Cory Pigg and after expressing some of my frustrations he connected me with Mark Crocker. From that moment I became a truly happy customer! Mark took the time to listen to my concerns and went above and beyond to make sure my expectations were met. I have received my vehicle back and it is in perfect condition by my standards (which are pretty high). Overall I would recommend S&W for auto body work due to Mark's diligence in seeing this project through.

I always heard SnW was top notch. I also always told people that would ask where to take their…read morevehicle, I'd say SnW. Now that it was my turn I'd like to apologize to all the folks I mislead to bring their vehicles here. Our 6 day old parked suburban was backed into in a parking lot. The persons insurance was progressive which I thought was probably gonna be hell tbh. Going back and forth between SnW saying the insurance company did not want to replace the bumper cover and the insurance company saying SnW never said it needed to be replaced that they could repair it was tiring. At the end of the day the job done was subpar at best. There is still a wave in the cover that "is repairable" the fitment it crap. The first time we were told our vehicle was ready it had trash all in the paint and fisheyes along with orange peel. Around the sensors looked like a kindergarten homework assignment. So they took it back and kept it for another week. Second time was better but can still see the wave where the repair was done and fitment is still not right. Sensor rings are better but still has issues. We was told by Steve which is the manager I think that's all he can do with what he was paid and to get the fix that I was looking for he needed a new bumper cover that progressive said no to. I talked to the insurance adjusters manager today and come to find out they over paid them by several man hours on the repair and also backed up the adjusters story that said SnW never ask for a new bumper cover. So Progressive isn't gonna pay anymore money since they over paid and SnW (according to Steve) can't do any better on the fix. So at the end of the day I get the long hard shaft of just take the 6 day old vehicle with waves in the bumper cover and trashy fitment that's all on me. Be careful where you take your vehicle or who you vouch for, cause sometimes those people don't care or don't wanna care about taking care of their customers. Which in my opinion should be 1st on the list. What happened to the days where shops take there reputation serious. SnW may do good work..... I will never know I won't come back unless it is a warranty issue on this vehicle and I will NEVER tell another soul to take their vehicle here. SnW just remember you make you own advertisement this could have been a whole different ad... do better

Wright Automotive is a very good place in Nacogdoches to have your car repaired…read more Dwayne Wright runs a very good shop. He is very caring towards his customers and the work his shop performs. The work is done well and at a fare price.

The shop did a very speedy and excellent job fixing three dents on the body of my car. The cost was…read moremore than reasonable and turn around was very fast. They even offered me a ride home when I dropped off the car. I highly recommend them and will use them again.