Update: Since my first experience with S&W I have returned twice for more body work. The service I…read morehave received has been proof that they truly deserved a second chance. I have nothing but absolutely positive things to say about the company, their work, and the people who work there. Thank you for taking such great care of my vehicle S&W. I first started my journey with S&W several months ago due to paint damage from East TX's not so lovely "love bugs." In the beginning I must admit the shop encountered some challenges in restoring my vehicle. The vehicle had to be returned to the shop to several times for paint match issues, trash in the paint, and flare issues. I was at that time unsatisfied with the quality of work and customer service that was being provided. Fortunately I was able to get in contact with Cory Pigg and after expressing some of my frustrations he connected me with Mark Crocker. From that moment I became a truly happy customer! Mark took the time to listen to my concerns and went above and beyond to make sure my expectations were met. I have received my vehicle back and it is in perfect condition by my standards (which are pretty high). Overall I would recommend S&W for auto body work due to Mark's diligence in seeing this project through.

I always heard SnW was top notch. I also always told people that would ask where to take their…read morevehicle, I'd say SnW. Now that it was my turn I'd like to apologize to all the folks I mislead to bring their vehicles here. Our 6 day old parked suburban was backed into in a parking lot. The persons insurance was progressive which I thought was probably gonna be hell tbh. Going back and forth between SnW saying the insurance company did not want to replace the bumper cover and the insurance company saying SnW never said it needed to be replaced that they could repair it was tiring. At the end of the day the job done was subpar at best. There is still a wave in the cover that "is repairable" the fitment it crap. The first time we were told our vehicle was ready it had trash all in the paint and fisheyes along with orange peel. Around the sensors looked like a kindergarten homework assignment. So they took it back and kept it for another week. Second time was better but can still see the wave where the repair was done and fitment is still not right. Sensor rings are better but still has issues. We was told by Steve which is the manager I think that's all he can do with what he was paid and to get the fix that I was looking for he needed a new bumper cover that progressive said no to. I talked to the insurance adjusters manager today and come to find out they over paid them by several man hours on the repair and also backed up the adjusters story that said SnW never ask for a new bumper cover. So Progressive isn't gonna pay anymore money since they over paid and SnW (according to Steve) can't do any better on the fix. So at the end of the day I get the long hard shaft of just take the 6 day old vehicle with waves in the bumper cover and trashy fitment that's all on me. Be careful where you take your vehicle or who you vouch for, cause sometimes those people don't care or don't wanna care about taking care of their customers. Which in my opinion should be 1st on the list. What happened to the days where shops take there reputation serious. SnW may do good work..... I will never know I won't come back unless it is a warranty issue on this vehicle and I will NEVER tell another soul to take their vehicle here. SnW just remember you make you own advertisement this could have been a whole different ad... do better

Blind to who we needed to talk to about shifting some cargo to meet weight requirements, we called…read morethem and they were on top of it. Very pleasant, and very fast in helping us. I will be recommending them to all who is in need of services. Greatly appreciate this company! A+ service! Great Job and well done! Very affordable

Casey, the driver at Due's was awesome. Due's towed us within 20 minutes of our call in to them…read more We were stuck on the side of the road waiting for Good Sam to get us a tow for 3 hours. I would not recommend Good Sam! Finally gave up on getting a tow thru Good Sam and called Due's. Casey towed our pickup and 5th wheel to the local Ford dealer. He helped us block our camper so it was level and towed the pickup to a spot where the mechanics could get to it. All this was at 11 pm! Thanks Casey and Due's!

These guys are the best they're usually out within 30 minutes and they're quick and efficient and…read morefriendly can be. I just love them. They help me every time I got them through AAA.! and they are gentlemen. !

I called AAA for my truck towing. They sent Jinkins Towing to pick up my truck to take to the…read morerepair shop. The Jinkins man arrived on time and had friendly service. My truck was in my back yard and a bit difficult to to get the right angle to load my truck safely. The towing man did my truck lift very well. I was happy with the Jinkins service. Note: I used Jinkins Towing (through AAA) a few years ago and I had good service then also.

If you want quality service and repairs the you should come here. The receptionist is always so…read morefriendly and is so helpful. I had to file a claim in their office for a accident I was in and she helped me so much because I didn't know what I was doing. Main repair man will make sure you know that the job will be done right while informing you about any updates or concerns he might have along the way. The owner of the place will come out to say hello and chat it up a bit while you're waiting and it just makes you feel at home. Overall you can't go wrong with bringing your car here to have them repair it.

Warning!!! Do not bring your vehicle to Community Collision!!The owner of this business is Debra…read moreGross!! She RUDE AND NOT PROFESSIONAL at All!! It takes a long time to deliver vehicle back to you. And when you have a problem with Her rental car,she will claim it's your fault!! I WILL NEVER DO BUSINESS HERE AGAIN AND ADVISE EVERYONE ELSE TO DO THE SAME!! There are other body shops in Nacogdoches and Lufkin that will Appreciate your business And knows how to be Curteous and PROFESSIONAL!!..

Joey Ross is honest and very competent. He works on the city…read morepolice vehicles. He no longer has an Exxon station , but he still has a towing service and does repair. If you live in the area or have a car problem while traveling, you best write down his number and stick it in the glove box. Everybody here knows his number.

Expedient: showed up within 15 minutes of my phone call…read more Expensive: $100 bill for towing the car 5.8 miles from a residence to a tire shop. Convenient: Allowed me to pay for the towing bill at the tire shop as part of their invoice instead of paying separately for a tire and towing. Less than Thoughtful: rather than positioning the tow truck directly behind the car in the driveway when there was plenty of room to do so, the rep drove the car with a completely flat tire (basically drove on the rim) back and forth maneuvering it behind the truck. Uncommunicative: The quote was not discussed with me in advance, I was not given the option of putting the car on the flat bed so it ended up being pulled by the front 2 wheels, and before the driver moved my car behind his truck, he neglected to ask if it was alright to do so.

After following two recommendations from friends, I brought my Foretravel to OTM to have the…read morebulkhead repaired. With what I was able to save, I also had them put in new airbags, braking system for my car, fix my entertainment system and upgrade my climate control thermostat. They able to schedule me quickly and saved me a bunch. I was able to talk directly with the mechanics, who were knowledgeable about Foretravels (previous employees) and generous with advise and information. When they found an electrical problem to be only a fuse, they didn't charge me. Highly recommend OTM and will go there again.

My car was left like new!!!! Great prices. Staff was cordial and helpful. I will definitely returnread more

Very good work and great service! They leave it better than the dealership. And great valueread more

Best detail shop in town by far. Had a full detail on my truck. Buffed paint, Shampooed carpet…read moreincluding under seats and rocker panels, clean engine department and armor all tires at a very reasonable price worth coming back to. Had it all done in a day and picked that evening. Made a 6 year old truck look brand new. I WILL BE BACK!