This was the worst auto shop experience of my life. If I could rate 0 stars I would. RUN FROM THIS…read moreBUSINESS and tell your friends to never go there. Where to start? I sent my Corvette here to simply have long tube headers installed. Should have been a 2 or 3-day event, as I provided the headers when I dropped the car off. When I dropped the car off I asked Caleb to promise me he would bring the car inside his shop nightly, because this car draws attention. Caleb agreed and promised he would do this. I left my car that day feeling good about dropping it off. First Caleb called me saying he could not get the headers to fit. He told me they would not fit my car. I texted and emailed him YouTube videos of other Corvette owners with the same exhaust on the same year Corvette. I even contacted the manufacturer of the headers and obtained a .pdf of instructions how to complete the install. Caleb didnt want to read this information. Two days later he called me saying he was giving up and could not do the work. I was shocked he wouldn't do the job, but told him tk put the stock exhaust back on and I would come pick it up. One day later he called me and said he had the headers installed. I was scheduled to pick it up the next day but that day was Thanksgiving. So we agreed I would pick it up the following day. That next morning he called and told me my car had been trashed and vandalized, and he has a Lufkin police officer on the way to take a report. He said the windows had been smashed out with rocks, there were dents on the body, and possibly damage inside the car (see attached photos). Caleb also said my car was the only vehicle damaged on his lot, and that this had never happened before. I was almost speechless. Caleb's tone was matter-of-fact and he didn't even offer an apology. I asked him how my car had been vandalized while secured inside his locked shop, and Caleb became silent and didn't answer. When I pressed him for an answer, he admitted he had NOT brought my car inside the night before as promised. I asked him why not and said he had been lazy the evening before and decided not to inconvenience himself with re-opening the front bay door and pulling my car around to place it inside on a lift. Again, no remorse. I could not believe what I was hearing. I told him I wanted my car off his property and towed to a local Lufkin collision shop - and Caleb refused to cover the cost of a five-minute tow! He also told me at that time he was not responsible for the damage, and that I should have read signs he claimed were posted saying his business was not responsible for any damage to customers' vehicles. I never saw these signs when I dropped my car off. I then demanded Caleb to pay the costs of repair as my car was busted up, dents in body, damage to paint, glass broken out, etc. Caleb immediately refused and told me I was on my own. He then told me I owed him $900 for the headers installation, and informed me he refused to even waive that cost. Unbelievable. I told him this was ridiculous and I knew I would win a civil court case based on gross negligence on his part. Caleb did not care. Caleb also denied he has any type of business insurance, which is shocking. Possibly a lie so he would not have to file a claim under his insurance. ? Just very, very unprofessional and dirty. I called him back the next day and calmy told him I planned to pursue this legally - based on principle, not on repair costs. At that time Caleb abruptly said he would pay my $1,000 insurance deductible (I was forced to file a claim on MY insurance). That was almost laughable In light of the $5,000 + dollars I knew it would cost to repair my car. And get this: when I called Caleb back to arrange a time to go by and collect the $1,000, he informed me he'd changed his mind and wasn't going to give me one cent. Again, lies upon lies. I have now been without my car for three months as I wait for the collision shop to complete repairs. And my auto insurance premiums may go up soon due to me filing this claim. All would have been avoided if Caleb would have kept his word and simply brought my car inside that night, as he promised me he would. PASS THE WORD about this shameful business. The owner / manager is a liar and a crook in my experience.

I recently moved to Texas and needed to get an inspection done. I went over to grease monkey but…read morethey couldn't do it so the recommended here. My word! I'm so pleased I went here. Never in my life was something so quick, Easy and reasonable. They were extremely friendly and no appointment needed. Just zipped in and zipped out. Also replaced my windshield wipers for me. If you need anything done from inspections all the way to wipers I HIGHLY recommend them!

Doug and the crew are GREAT...we have been to them twice now since we moved back to Lufkin. Worked…read moreon our 1994 Ram 350 and have done a FANTASTIC job. We highly recommend them to do your auto service and it's at a very reasonable price. Go see Doug at the front counter.

Went to ABC on Timberland and am very happy. We were told from other mechanics that it was a more…read moreserious and more costly issue. ABC said it was a blown fuse only, even though we told them when we dropped the car off that we checked the fuses and didn't think that would be it. 5 stars for honesty and getting our wiper blades working again! Plus free drop off and pick up at house and diagnostic fee applied to repairs! Shout out to manager Doug! Very nice and helpful!

Fast response, considerate and professional. My old ford…read moreranger hot, John Chance Jr. tested the radiator and everything and took care of me. Reasonable and friendly.

Good job nice people working together nice shop quality work they will come to see youread more

If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

Not sure why they have a 3 star rating. The times I've used them they have done great work. I…read morealways go back and look over work I've had done, their work always looked like they took pride. Stuff neatly tied off, secured, etc.

I have had great service from Richardson Auto before an I am fixing to get them to work on my other…read morecar . My experience has been friendly , honest an professional. And the dont charge you an arm an leg for their work. They will continue to get my vehicles.

Charlie worked with my insurance company to fix a problem from a previous body shop. Work was done…read moreas promised and the finish was excellent. Easy to work with. I highly recommend.

I heard wonderful things about Bodymasters. I had been blessed to never need to use their services…read more Unfortunately, I recently had to. Never being in an accident before, this was my first go around with a body shop. The receptionist has always been professional and courteous. She is very knowledgeable and so helpful. Matthew kept me updated on my vehicle with phone calls and email. Services here are top notch! HIGHLY RECOMMENDED!!

Great customer service! It is a very clean establishment for a body shop. The front lobby is always…read morevery clean and welcoming. The staff in the front is wonderful to work with as well as the technicians in the back. If there are any questions or concerns the owner Greg always goes above and beyond to help. Great place to have your vehicle repaired!!

I have been going here for the last 15 years for state of inspections and muffler work. They are…read morealways quick and do quality work! Only mechanic shop I trust.