Just took my car there to have the bumper replaced. Not only did Classic Collision make my car look…read morebrand new, but they cleaned all of the red dirt that my car was covered in, as well as vacuumed my two front floorboards. On top of that, my car was ready less than 24 hours. Definitely recommend this place.

Precision staff were professional and efficient. Delivered the best quote in town for a windshield…read morereplacement. When I picked my car up they had actually repaired a minor defect around the dash area, added bonus! 10/10 recommend.

The crew that installed our mirrors were friendly and courteous. They cleaned the mirrors and…read morecleaned up the area around the bathrooms after installation. The time to install two bathroom wall mirrors was less than 30 minutes and they did a terrific job. We would definitely use them for future jobs or recommend them to friends.

This company has replaced broken windows in my house on two separate occasions over the last 10…read moreyears, and they did a fast and satisfactory job. I contacted them no less than 6 times over 3 months' time in early 2023, and despite coming to my house twice to ascertain the job requirements, they never returned a phone call even once, and never could find record of even having come give me a bid when I called for updates. They even ordered a new window for me, came to install it, discovered it was the wrong size, and still didn't come back or call to make it right, despite saying they would. Something's amiss with this company.

I have recently moved into town a few months ago and was in need of a new windshield. My old one…read morehad a long crack almost in the line of sight that I knew wouldn't pass the inspection. Long story short, I called Nac Auto Glass and was immediately given an appointment time for the next day. When I walked in, one of the guys was already ready for me. He installed my windshield in about an hour, and I was on my way. I will definitely give them a call if I need glass service in the future!

The manager is really helpful and nice, she got me a great price and I got my new windshield the…read morenext day! If I ever need another one done, this is the place I'll go! Thanks :)

Our family was involved in an accident and chose to have S&W complete the repairs. Upon completion,…read moreS&W collected payment, oddly only $500, which we questioned - but were assured was the correct amount. This morning the vehicle involved was towed due to an unpaid balance, from the hospital as one of our family member was receiving Cancer treatments. The attempts to collect, according to S&W were "unsigned for / undelivered" letters and "voicemails" which they assure were left. We can confirm that when we were finally contacted (nearly 6 months after the work had been completed,) a very rude and unprofessional clerk threatened to take the issue "to the next level" if the balance was not settled - again any unpaid balance was a result of S&Ws error and was never contested on our part. There was no need for a threat, that was extremely unprofessional. In speaking to S&W moments ago, I attempted to provide all of the details, including our focus on Cancer treatment for a family member and absolutely no intent on not paying - again we were the ones who questioned the amount initally collected. It was however made crytal clear that it was our responsibility ensure correct amount had been charged and the fact that the vehicle was towed from the hospital was not their concern and the owner of S&W could not be expected to "eat the cost" of the towing fee - we however, a local working family - could. I reiterate, the unpaid balance was never contested and it was also not communicated via a confirmed communication, when finally communicated it was done so via a threat eventhough the mistake was initially S&Ws. Please think twice when choosing where to send your business. Not all local businesses operate in an ethical manner nor are concerned about the effect of their mistakes/actions on the community in which they prospered from. EDIT: We've now happily settled the oustanding initial balance and VERY reluctantly paid the towing fee - the vehicle is needed for transport to/from cancer treatments and work and S&W did not seem at all moved to even compromise on the amount. I was also told that while my story was factual, if I did not remove / change my comments that they may be forced to respond. I assume they meant respond to my post, but you can never be too safe so I've slightly modified my post and paid the balance. Be aware of where you spend your hard earned $....

I had a fender bender. The shop took great care of my truck. I was informed if there were any parts…read moredelays. It's amazing how much work goes into a simple fender bender, but they did a great job. I'd recommend the shop to anyone.

Doug and the crew are GREAT...we have been to them twice now since we moved back to Lufkin. Worked…read moreon our 1994 Ram 350 and have done a FANTASTIC job. We highly recommend them to do your auto service and it's at a very reasonable price. Go see Doug at the front counter.

Went to ABC on Timberland and am very happy. We were told from other mechanics that it was a more…read moreserious and more costly issue. ABC said it was a blown fuse only, even though we told them when we dropped the car off that we checked the fuses and didn't think that would be it. 5 stars for honesty and getting our wiper blades working again! Plus free drop off and pick up at house and diagnostic fee applied to repairs! Shout out to manager Doug! Very nice and helpful!

Excellent work. And in time quoted. They did call me once to let me know of a delay, kudos. VERY…read morepolite. VERY efficient. ONLY reason I knocked off on star was due to my anxiety and nervousness and THEIR lack or reassurance. I REALLY could have used some, and I know this is their business and they're pro's. But had it been a different situation, such as, say someone needing surgery, they would have liked to spoken to the surgeon, know the plan, how long recovery would take, how much the total would cost(with and without deductible) etc. Just saying, I could have used a LOT of reassurance. But the work was excellent

Initial quote was less than the others I had received. The green light was given to proceed. The…read morecommunication was good however it took 5 days later to get the car and was charged an additional $500 for the repair. There was not a phone call requesting permission to add $500 worth of work. Project was completed and we had little options if we wanted to collect our car. Talking about having us over the barrel. Adding $500 of non-permission work is very sketchy. The job with these guys actually cost more than the other quotes we received. Be weary of a low bid here and concerned your project will cost more even without permission to proceed.

If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

The best place to go for oil, tires or repairs in Lufkin. The service is top notch and you couldn't…read moreask for more.

Angelina tire is dependable and looks out for the customer. That's all you can ask for these days!!read more