I recently came to these guys looking to upgrade the system in my new vehicle. I had no idea what I…read morewanted or needed and Lance and his employees were very helpful as well as patient with me to help me figure out exactly what I needed without trying to oversell me. Im very happy with the product and will recommend them to anyone! Their installation is very clean and well done and the end result was more than I could have expected. Very friendly staff will definitely use them in the future!

I really wanted to go to Best Buy because I thought it would be a place I could trust but it was…read morejust too far away. So I came here to have my entire new sound system installed and I definitely made the right choice. The stereo and dash replacement kit was probably about as complicated as it could get and it was installed with everything working perfectetly. I didn't catch the kids name but he's surely the youngest working there and got blonde hair. Good communicator and courteous and when he was done he made me feel really good about every thing when he told me about the lifetime installation warranty and I think it was 2 year parts warranty. My system included Metra dash kit, Pioneer 10.1" display, 3000w amp and 2x 8" subs @ 1000w each. System sounds amazing and the experience couldn't have been better.

I highly recommend J&W Automotive! I took my Jeep to them after receiving a much higher quote…read moresomewhere else, and I'm so glad I did. They were extremely helpful, informative, and took the time to explain what was going on with my vehicle. They fixed the issues I was having and did it at a very reasonable price--the best price compared to what I had previously been quoted. I was so pleased with the service that I went back to ask about another one of my vehicles. Even though he is getting ready to go on vacation, he is fitting me into his schedule beforehand, which I truly appreciate. It's hard to find an automotive shop that makes you feel like they're genuinely trying to help you instead of just trying to make money off you. Great customer service, fair pricing, knowledgeable, and very accommodating. I will definitely be returning to J&W Automotive for my future vehicle needs. Highly recommend them!

We have several cars that are 12+ years old, and J&W have done a great job keeping them running and…read moreon the road. John and his wife are quick to call with quotes, and when they finish working on our vehicles they are typically at or below the quoted price. We dropped off our 2008 Hyundai expecting to play at least $1000 for a major repair, only to find out that a sensor and some elbow grease fixed everything for less than $200. They have always treated us fairly, and J&W will be our go-to mechanic as long as they're in business.

There aren't enough stars in the universe to express how great these guys are!…read more They hustle to get your repairs fixed as quickly as possible. They're forthright, honest, easy-to-talk-to, family-oriented, reasonably-priced, accomodating, hard-working. My truck's injection pump wasn't working properly and left me stranded with a load in Lufkin, TX. After a horribly incompetent experience at the Chevy dealership I found these guys. Stranded in a town I didn't know, the owner of the company even went out of his way to personally valet me to a hotel that I could stay at for the night. Great people make great business and happy customers! My only complaint is that they're located in Lufkin, TX.

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

Doug and the crew are GREAT...we have been to them twice now since we moved back to Lufkin. Worked…read moreon our 1994 Ram 350 and have done a FANTASTIC job. We highly recommend them to do your auto service and it's at a very reasonable price. Go see Doug at the front counter.

Went to ABC on Timberland and am very happy. We were told from other mechanics that it was a more…read moreserious and more costly issue. ABC said it was a blown fuse only, even though we told them when we dropped the car off that we checked the fuses and didn't think that would be it. 5 stars for honesty and getting our wiper blades working again! Plus free drop off and pick up at house and diagnostic fee applied to repairs! Shout out to manager Doug! Very nice and helpful!

Very professional, did my 2024 Toyota Camry, also did so good I came back for them too do a 2022…read moreNissan Kicks highly recommend.

Fast auto glass repair. Very friendly service. Best value in town. Will be back to get my full…read morewindshield replaced

Great people! Reasonable prices! It's really nice to have a reliable repair shop servicing foreign…read moremodels in this area.

2010 Honda Accord VSA and ABS lights are on dash…read moreWhat do you charge to check it out? Do you do repairs? Thanks 875-4574

These guys are very honest and of the highest integrity. I needed an expensive sensor replaced…read more They ordered the part, then after further digging, found I didn't need it after all. Saved me a bunch of money. They very easily could have just charged me, I would have never know. Good folks for sure. Thank you David.

The best place to go for oil, tires or repairs in Lufkin. The service is top notch and you couldn't…read moreask for more.

This place is awful this diesel shop did the wrong service and still expects me to pay. I was…read moretrying to talk to the man who owns this shop but he was to busy and was rude I had to give a star because it wouldn't let me not give one. I would not send people to this shop. I will never come back.

Randy is one of the most honest and hard working diesel mechanics you can find in this area. He…read morestands behind his work and will always be honest with you about the cost up front unlike some mechanics.