I am writing this about 4 yrs late but here's my 2 cents. I had some van repairs done at National I…read morehave always regretted it. There was more wrong with my van after they worked on it than before I left it there. These guys are either seriously stupid or the biggest crooks in town. Please take your vehicles elsewhere for servicing.

Id like to share my terrible experience with National Automotive Service Center in nacogdoches on…read moreUniversity Drive. I urge others to be cautious and consider these actions before entrusting them with your property. Approximately two months ago, I entrusted my vehicle to the National Automotive Service Center for repairs for a sound coming from engine. I was quoted $2,743 and then gave the okay to go ahead with repairs. They were the only ones I called with availability. On 6/25/24, I observed my vehicle parked at Fuzzy's Taco Shop on North Street. I saw the mechanic I previously seen at the service center sitting at the bar, where he was drinking. Upon inspecting my vehicle I discovered vapes and opened vape packages that were not there previously and keys left inside. I confronted the mechanic, instructing him to return my vehicle to the shop, because I didn't authorize the shop to use my vehicle for these purposes. Video evidence of him stating he knew what he was doing and it was illegal. I then reported the incident to higher management (Justin) who initially claimed that the vehicle was being test-driven. I explained that this was not the case, as the vehicle was at the bar with the mechanic. Which by his facial expression, didn't seem like the first time he'd known of this. But first time he got caught by customer. The manager then admitted that he had permitted the mechanic to take my vehicle to his home for lunch. Video evidence of that. The manager advised me to return later to speak with the owner. Both the owner and manager repeatedly (on video) justified their actions by stating that it was common practice for employees to use customers vehicles to run personal errands and obtain lunch. They additionally cracked the coolant case in my vehicle and engine light is on - that was not broken or on beforehand. I did instruct them to not touch my vehicle anymore. I did not trust them and was going to speak with lawyer. (So my vehicle Is no longer under warranty with me doing so). National Automotive also added an additional $300 + fee for machine shop which I was not aware of. Stated they fired employee responsible for incident. At first they did not offer any compensation for my bill for their employees misconduct. Then today (6/28/24) upon speaking with Erin Bailey (Owner) she offered a $100 sfa student discount off my bill and that to them was a satisfactory resolution ... because if I didn't pay the $2,961 after 30 days they'd began process of owning my vehicle. I have been taken advantage of for their negligence and unprofessional behavior. All I have received was attitude from Manager and Owner while handling this. Owner stated she is more concerned with paying her employees then honorably making this right. An employee at Fuzzy's Taco Shop confirmed that the mechanic, Rick Goehry, has been seen on multiple occasions using customers vehicles to visit the bar while on duty. I paid $2,961 to National Automotive for their employee to be intoxicated while joy riding in my property (no telling how many times) while "out for a test drive." But apparently is justifiable because my car no longer makes a noise. Such poor handling from this shop and I urge everyone to not do business here.

Thanks to Greg and his entire crew at Herrmann tire. This is our third trip to Herrmann tire with…read morean RV country coach and they gave us great great service. Thanks to Sergio and Ray for all the great maintenance and new tires. They were great to work with communicated very well and costs were very reasonable if you got an RV this is where you wanna go to get tires?.

On our recent road trip through Nacodoches, my dad's tire pressure sensor lit up, indicating that a…read moretire was low on air. We drove to the local Firestone, but the wait would have been too long. The manager at Firestone suggested we try Herman Power Tire about a quarter mile down the road. I'm glad he did, because the fine folks at Herman Power came through for us. Despite the place being busy (a good sign), the lady at the counter assured us that the wait time would be minimal. She sympathized with our haste to continue on our trip and gave our case top priority. That was kind and unexpected. The lobby was homey and comfy with several leather recliners, a couch, a TV, a large freezer stocked with complimentary ice cream bars, and a table piled high with reading materials. I considered skimming the latest issue of "Good Housekeeping" but opted instead for something lighter: "The Holy Bible." Before I could finish reading about how I should be stoned publicly for practicing the occult and necromancy (Leviticus 20:27), the technician returned with some good news. He had found the culprit: a roofing nail imbedded in the left rear tire. He checked all four tires and completed the repair in less than thirty minutes. Even better: the entire bill was just $16, including tax! I seldom leave a review after just one visit, so I contemplated returning to Nacodoches next year, hammering a roofing nail into a different tire, and seeing if the service we received on our first visit was just a fluke. I really just wanted an excuse to try the complimentary ice cream and give it a scathing one-star review for containing carrageenan. My dad rejected that idea (stick in the mud), so I'll have to assume that the staff at Herman Power Tire are always so kind, helpful, and expedient. If you need your vehicle serviced in Nacodoches, then look no further than this place!

I have taken my vehicles over to Randy for years and have never had an issue with anything. He's a…read moregreat guy and I will continue to do business with him. I've bought and sold a few cars and they all ran great thanks to him. My father in law also does business with him and has never had a complaint. His prices are also a lot better than other shops. Thanks Randy!!!

I wish I could give it less than one star. Had them replace brakes on my car and since then have…read moremade multiple trips to have them looked at. NEVER had this problem with any other brake place. By the time all was said and done ended up paying 200.00 for something that was supposed to be only 100.00. Was told when I called to inquire as to why they were still squealing I was told it's the recent rain that causes that. Well it's been dry for months now. So I wonder what the cause could be? Had him turn the rotors and the squealing is still there. Would never ever recommend this business to anyone I was friends with or even I was enemies with.

Just found the shop I'll be using from here on out. I got an AC compressor put in, but it went out…read morea month later through no fault of the car doctor, it was just a defective part. Usually in a situation like this I have to fight with the shop to get something done though I'm within warranty period but The Car Doctor said to bring it on by and he will take care of it, and can you believe I got it back the very next day! I thought I would at least have to pay for the serpentine belt that broke but no, come pick it up, no charge. No wonder their ratings are so high on Google and social media. I very highly recommend this shop.

We ended up with car trouble while visiting in Nacogdoches TX today. We went through yelp for…read morereviews but there were none. Nonetheless my husband drove the vehicle over to the business. They drove my husband back to our hotel and let us know when the truck would be repaired. They called when it was repaired and came back to the hotel to pick him up. The cost was fair. We were so lucky the truck broke down today rather than tomorrow when we were heading home. Nice people so hope you give this business your business if it is needed!

The guys at Boatman have bailed us out of a jam with our tires several times, and are always easy…read moreto deal with. They stay very busy due to their quality work, so plan on dropping your car off if possible. They communicate well regarding repairs, and have even passed up higher dollar services when they weren't required. Not many places have the integrity to turn down extra money when the service isn't truly needed, but I trust the guys at Boatman.

Wal-Mart told me I had a Strut leaking. I called Boatman, asked how much would it cost to replace…read morethe (2) two front struts? They said, bring it in so we can check. After driving our car, the guy came in and said, it sounds like a Honda issue. That when applying the brakes, it makes a weird sound. I told Ben that a couple bolts from the Caliper bracket had fell out. So we dropped off the car this morning and I called about 1:00 pm. They said the car was ready, we paid CASH $4,000. HOWEVER. OUR CAR IS STILL MAKING THAT WEIRD NOISE WHEN BRAKING. They had the front end apart to R&R the Struts. I guess they figured that the Brake issues wasn't worth worrying about. Just got off the phone with Lee. He seemed surprised as well. And just bring it back? They had it for half a day. The guy who test drove it seemed concerned? Please, someone tell me, What, what am I missing? I even told Ben, while the tires are off, if they could make sure those bolts to the caliper bracket were tight. I do not understand, they knew I had concerns about the brakes! Truths Matter, Leslie

If I could give zero stars, I would. This dealership operates like a scam--repossession after just…read moreone week of a missed payment is outrageous. When I called to resolve the issue, the manager was not only unhelpful but downright rude and tacky. Their customer service is appalling, and their policies feel designed to trap people. Do yourself a favor and avoid this place. There are far better dealerships out there that treat customers with the respect they deserve

Outstanding customer service. I was dealt with patiently and kindly, and they put a lot of effort…read moreinto explaining everything to me and providing a detailed estimate as well as excellent work. I emphatically recommend anyone looking for a mechanic to come here. Especially those who don't know much about cars - they are very honest and do not take advantage of people. As a woman, we usually have to bring a man with us to any mechanic so as not to be lied to. That's not the case here and that is so rare. I can say with confidence Family Auto is the absolute best you'll find in the Lufkin area.

Doug and the crew are GREAT...we have been to them twice now since we moved back to Lufkin. Worked…read moreon our 1994 Ram 350 and have done a FANTASTIC job. We highly recommend them to do your auto service and it's at a very reasonable price. Go see Doug at the front counter.

Went to ABC on Timberland and am very happy. We were told from other mechanics that it was a more…read moreserious and more costly issue. ABC said it was a blown fuse only, even though we told them when we dropped the car off that we checked the fuses and didn't think that would be it. 5 stars for honesty and getting our wiper blades working again! Plus free drop off and pick up at house and diagnostic fee applied to repairs! Shout out to manager Doug! Very nice and helpful!

Excellent work. And in time quoted. They did call me once to let me know of a delay, kudos. VERY…read morepolite. VERY efficient. ONLY reason I knocked off on star was due to my anxiety and nervousness and THEIR lack or reassurance. I REALLY could have used some, and I know this is their business and they're pro's. But had it been a different situation, such as, say someone needing surgery, they would have liked to spoken to the surgeon, know the plan, how long recovery would take, how much the total would cost(with and without deductible) etc. Just saying, I could have used a LOT of reassurance. But the work was excellent

Initial quote was less than the others I had received. The green light was given to proceed. The…read morecommunication was good however it took 5 days later to get the car and was charged an additional $500 for the repair. There was not a phone call requesting permission to add $500 worth of work. Project was completed and we had little options if we wanted to collect our car. Talking about having us over the barrel. Adding $500 of non-permission work is very sketchy. The job with these guys actually cost more than the other quotes we received. Be weary of a low bid here and concerned your project will cost more even without permission to proceed.