Had a 4:30 appt today to get a 2nd remote key for my Toyota Highlander. Also had an oil chg appt…read morefor 3:30. Upon arrival the service technician (person who checks car in) told me I had no appt at 4:30 for tec to program a key to my car. I showed him the email I had been sent. One for each service at time I was told to arrive.He informed me service dept didn't have the remote unit as they had said. So I had driven 82 miles one way for Loving Toyota to again prove to me they are a very poor service company. I stopped by Grease Monkey in Livingston got oil chg and tires rotation in 32 mins. No appt need. Loving Toyota I rate at -1

Tried to buy a new Sequoia and was told that they " could not order them". After a quick search…read morelocated one in Palestine. So, sales Now, for MONTHS of dealing with a small recall, they have knowingly installed the wrong color bumper hitch cover. And today installed the old one back on the car to have it hanging off before we even get home. Loving is giving the whole Toyota brand a sour taste. Buyers pay attention, there is a reason they are only 3.5 stars!

Pulled up to look into a second vehicle and before I stepped out our vehicle Russell was already…read morestanding there with a hand out in greeting. He took us around the lot and didn't miss a beat answering our questions or getting the keys for a test drive. Rolled out with a green Jeep Texas Trail model. My wife and I dress down most the time and it was nice not to treated differently because of our appearance. 10/10 would be again. In fact I'll be bringing both vehicles here for services in the future .

Was trying to get a 2016 ram truck i was doing a trade in and money down they took everything that…read morethey needed over the phone because i work offshore and a firefighter on my weak off want so aways busy working and next thing thwy would not call me back or text back left messages had peaple answer and they said they will have the owner call me to get and update on how things going for 4 days know they suck sales guy name was Washington

Your should have a loan department on site.. 159.00 per hour…read moreand you have the balls to charge a shop fee of 38.00 on top of it. I had 4hr labor 200. Dollars in parts (twice the price of buying elsewhere) $1000.00 for 4 hrs work... I'm retired thats half my check for the month... Not everybody has or can afford Car Shield or an equal repair Insurance.. How do you sleep at night..? Car sales down so make up in repairs because we need our cars... Nice strategy... I will now just throw parts at my problem trial and error and will come out ahead of the game.. I will visit you for my recalls only... $38.00 garage fee is for the technician to clean his work area ... I've been informed. George Volianites

Good staff most everyone is friendly minus one or two but that's anywhere these days. Good deals…read moreon new or used vehicles

Scammer. They don't even have the cars that they post for sale. They will just take your moneyread more

It was time for a replacement Battery for my 2023 Nissan Armada. I called and spoke with Steven,…read moretheir Service Advisor. He immediately looked up the specs for this 2023 model to insure the correct Battery for my vehicle and they had them in stock! As I entered the Service Door, I was greeted by Steven with this Red Carpet approach, friendly "hello" and as soon as I mentioned I had called about a new battery, the action began... I left Loving Nissan with a full knowledge of understanding explained by Steven about my new Battery Warranty. The thoroughness of his communication with me, certainly earned more than a 5 Star Rating!! I certainly appreciated the Time Steven spent with me, answering my questions and fully reassuring me with answers that I could understand! I want to Thank Loving Nissan for affording me this wonderful Customer Service I received, as I give a "Tip of my Hat" to Steven, their Service Advisor and the Service Department, as today, I experienced Professionalism in its "Finest hour"... What a grand Customer experience! Thank you Very Much.. Lois S.

This was one of the most disturbing and unacceptable service experiences I have ever had with any…read moredealership, and management needs to pay attention to how this department is operating. From the beginning, the intake and communication process was a complete failure. I personally explained to them three different times exactly what the car was doing before any work was approved. I was clear and specific every time. Somehow, not one person remembered it correctly, and apparently no one wrote it down in a meaningful way. That alone shows a serious breakdown in basic service procedures. The dealership recommended the tow company. Steve took all of my information and knew the vehicle was coming. Then after it arrived, he acted like he had no idea where it came from. When I called the following week, I was told they were glad I called because the car had supposedly been dropped off with no information. That should never happen at a professional dealership. Then the story kept changing. For a full week, we were told it was a vacuum seal issue and that they were on the phone with an official Nissan technician walking them through it. Then Steve went on vacation, and it became obvious there had been no proper handoff because Jayce seemed unaware of basic facts about the car. After more time passed, they changed the diagnosis again and said it was the alternator. We approved the repair and paid around $1,200. The problem is that after paying and picking the car up, we did not even make it out of the parking lot before it was obvious the car was still not fixed. In fact, it was worse. The vehicle started violently jerking, which had never been an issue before it was brought to them. This is a used vehicle for our child, so returning it in a more dangerous condition is beyond unacceptable. What made this even more suspicious was that during all of this, the dealership called us twice not to give updates on the repair, but to ask if we wanted to trade the car in for a new one. We declined because we already own two new cars and this is simply a vehicle for a high school kid. While our car sat there unresolved, they seemed more focused on trying to make a sale. After all of that, they then claimed the problem was actually the transmission and quoted about $6,600. So after weeks of delays, conflicting diagnoses, and charging us for an alternator repair that did not fix anything, they suddenly wanted thousands more. The most alarming part came afterward. Before the car ever went to Nissan, another major company had run diagnostics and documented specific codes. After this dealership had the car, every single code had been deleted. We hired an actual professional who documented that process as well. That raises very serious concerns about what was done while the vehicle was in their possession. At best, it destroys confidence in their diagnostic process. At worst, it creates the appearance that evidence was removed. To make matters worse, once I started asking questions about the service cost, the price changed by almost $50. In a situation already full of contradictions, that only added to the lack of trust. We contacted Nissan and were told this dealership is independently operated and that there was little they could do other than note it on their record. That is disappointing because this absolutely reflects on the Nissan name. In my opinion, this was not just bad customer service. It was a complete failure in communication, documentation, diagnosis, transparency, and trust. I would not trust this service department with repairs, diagnostics, or even routine maintenance. Management needs to review everything, including intake records, technician notes, billing changes, and who cleared those codes. People deserve to know how this dealership handled our vehicle.

UPDATE HORROR! Brake Caliper Bracket Bolt come off Left front while driving!…read more CarFax don't lie, but Lufkin Ford DOES! Know the TRUTHS about Lufkin Ford First! Do not regret your $$$Thousand Dollar$$$ PURCHASE. I have Recorded and Documented Proof! Bought 2019 Honda Passport 12/2024. Driving it home, there was an incredible vibration in the front. At first, shop manager said it was the anti-lock. Finally he agreed and did admit that the car had been wrecked left front wheel. They Turned the front rotors, which were warped. And rotated the tires. None of the worked Lufkin Ford performed shows up on carfax, but when the car was wrecked, they took it to Loving Honda because the braking sensor warning light would still come on. WASTING YOUR TIME AND MONEY ON PREVIOUSLY WRECKED CARS AND NOT DISCLOSED, SHOULD NEVER HAPPEN. If you make a purchase from Lufkin Ford and you get taken for a Ride, Simply, LOOK IN THE MIRROR. TRUTHS MATTER, When God Matters Ezekiel 25:17

Not up charging customers with unnecessary diagnostic fees, or applying them towards repairs.read more

Devin White & the team at Wright GMC made my truck buying experience go so smoothly. Well mostly,…read moreto no fault of the team at Wright GMC. My truck ended up having a manufacturing issue. But Devin quickly put me in touch with Slade in the Service Department and they went above and beyond to help resolve the issue. Most of the purchasing process was handled through calls, text, and emails because I live 2 1/2 hours away. And before getting in touch with this dealership, I dealt with several "scammer dealerships". I knew the value of the truck I wanted and I knew what a fair asking price was. I didn't have to deal with any of the nonsense working with Devin and Wright GMC. And because of this I will forever recommend this dealership to everyone. And highly consider it for any future vehicle purchase.

Offered me 4 years of free oil change, I go too get my oil change done they say if I keep coming…read morefrequently they will have too take my next oil change and charge me, now why offer something and then back track their word? If my miles say it's time it's time. Don't offer something you're not willing too do. Poor service. I wouldn't trust a word they say. I travel for work so yes there's miles gonna be put on it.

A great car buying experience for wonderful Genesis cars.  I purchased remotely, but they held my…read morehand virtually every step of the way.  In particular, my salesperson, Seth, was fantastic. He was very responsive and caring.

The best place to go for oil, tires or repairs in Lufkin. The service is top notch and you couldn't…read moreask for more.

Angelina tire is dependable and looks out for the customer. That's all you can ask for these days!!read more