We're extremely pleased with this company! We needed someone to come out asap to ensure some minor…read morethings with our AC unit weren't anything major for a home closing. Warm and Fuzzy scheduled an appointment for less than 24 hours after my initial call. The technician that was originally scheduled for our job got tied up at a previous one and the company called right away to inform me of the delay. They were able to find someone to come out right away so the delay was a non-issue. Robert was extremely courteous and took care of the minor issues within 20 mins and even gave me tips on how to maintain the system going forward. I would highly recommend this company! To Warm and Fuzzy, Thank you for the great service and Robert was awesome! Wish more people were like him!

I used them several times in the past and was more than satisfied. Was disappointed to hear…read morethey're no longer in business and that NOCO is taking over their customers. NOCO was good with me, as well, though.

My heat went out during the Blizzard on Christmas Eve. Our home was down to 54 degrees and nobody…read morewas calling me back but Will from Superior Heating and Cooling did during a Bills game no less. He is my Christmas miracle with the patience of Job, he talked me through fixing my furnace even though I have trouble seeing and hearing he walked me through every step and stayed on the phone till I was up and running! I can not thank him enough!

We had our high efficiency furnace installed by Superior a few years ago, we had our annual…read moreinspection last Friday by them. On Sunday the carbon monoxide detectors went off and National Fuel shut down our gas. Levels from the furnace were over 10k, plus we had gas leaks. We were told to call our furnace company and a plumber. Superior refused to come out... they don't do pipes. Plumber and National Fuel couldn't turn heat back on until furnace was fixed. We called again.....6 times. No return call or text. Nothing. Not even to say, sorry we're too busy. 36 hours of no heat in December! So much for 24 hour service! A call would've made all the difference.

We needed to have our furnace and water heated bonded because the work wasn't done during…read moreinstallation. Darryn responded quickly to my request for a quote, was available to come the following day, and did the work quickly. Couldn't ask for more!

All Heat - was great. Howard came to our house as promised and fixed our AC unit. The price was…read moregood and we going to keep calling Howard for all our HVAC needs. Thanks again !

Fast, courteous, and reasonably priced. Had a sewer issue,…read morethey came out and fixed within a couple hours. The plumber that came to the house went above and beyond of what was expected. Highly recommend!!!!!

Bill and Avery came out for a heating appointment in the middle of winter without booties for their…read morefeet and to protect my cream carpet. Cut the screens to all my vents despite me saying that wasn't the issue just to later find the issue and not apologize for the inconvenience and BILL then throw the used booties i handed to him on my floor ! very unprofessional !

We recently purchased an older home in Lewiston and decided to have whole house HVAC installed. Not…read morebeing from the area, we started looking around for well-reviewed companies on Yelp and found Integra. We couldn't be happier with our choice. Mike and his crew did a fantastic job installing our new heating/air conditioning and tankless water heater. These guys really know their stuff and the whole process was exceptionally professional. They worked hard to minimize the impact of the installation and did an extremely clean install in every sense of the word. The new system works fantastic and the price for the whole job was very fair. Highly recommended!

absolutely terrible service. they wouldn't give a time they were coming, they would just show up…read morewhenever. heater stopped working. called them. they came and fixed it but didn't say what was wrong or what to check if it stops working again. heater stopped working again the next day (lol). called them, again, and same thing. they came and "fixed" something then left. guess what! it stopped working AGAIN. also, there was an incredibly loud banging noise like every hour it felt like and it was due to them setting up the heater wrong! literally told them about this noise and they didn't care/check anything at all. 10/10 do not recommend.

Unfinished Installation, No Follow-Up - Extremely Disappointed…read more We purchased and installed an air conditioner from Mr. Furnace, and unfortunately, the experience has been deeply disappointing. When we first spoke with the salesperson, we were told that someone named "Insto" would return within a week to complete the remaining work. However, as of today--more than a month later--nothing has been finished. The job site was left incomplete, as you can see in the attached photo, and no one has followed up or contacted us to schedule a proper finish. We've been left completely in the dark and feel abandoned. We trusted this company based on their reputation, but this level of service is unacceptable. We sincerely hope Mr. Furnace sees this and takes action--not just for us, but to ensure other customers don't go through the same frustrating experience.

Misleading, Unreliable, and Completely Unprofessional - Avoid This Company…read moreI hired Mr. Furnace Heating and Air Conditioning for a heat pump installation, and the experience was a disaster from start to finish. They caused significant delays, installed incorrect wiring, failed to take responsibility, misled me about legal action regarding an energy advisor they recommended, and ignored my concerns about my rebate. - Major Delays & Installation Mistakes: The installation was delayed for nearly three weeks due to missing parts. When they finally did the work, an ESA inspector found a serious wiring mistake, causing even more delays. I also had to personally identify a missing wiring element that their installers overlooked, which was an unacceptable level of negligence. - Failure to Take Responsibility: Despite their "satisfaction guarantee," they have refused to properly address these mistakes. Every complaint was met with excuses, escalation, and no real resolution. - False Promises & Misleading Legal Claims: Mr. Furnace recommended and scheduled an energy advisor, Sean Corcoran, for my audit, but he never completed it. When I raised concerns, their sales manager, Adam Bond, told me legal action was being taken against him--but I later found out this was false, with no updates or accountability. - Three Weeks Just to Get an Invoice! After my installation, it took me three weeks of constant follow-ups just to get a copy of my invoice with the heat pump's part numbers. Every time I asked, they claimed it was "escalated"--but nothing happened. I eventually had to drive 1 hour and 30 minutes to their office, where I met with General Manager Sean Picco, who finally provided the invoice. - Ignored Concerns About My Rebate: After assisting with the invoice, Sean Picco has ignored all my emails and calls regarding my concerns about the rebate. Instead of addressing my questions, he has been completely unresponsive. - Unfulfilled Compensation Promises: Manager Mark Heggs promised me $500 in compensation for the massive delays and mistakes. That's barely anything considering my installation cost over $30,000--but even that was never fulfilled. Just another empty promise from this company. And before they reply to this review with their usual "We will be reaching out" response--don't believe it. I have contacted them MANY times, and their tactic is to delay, deflect, and ignore. They do not actually follow through on fixing issues. If you've had a bad experience with Mr. Furnace, you're not alone! Join our Facebook group: "Mr. Furnace Customers Seeking Justice" to connect with others, share your experience, and seek accountability. If you're considering Mr. Furnace for a heat pump installation or any HVAC work, DO NOT hire them. They will take your money, fail to deliver, and leave you chasing them for answers.

These guys are the best. I used them at our house, first to repair a trunk vent that had fallen and…read morethat they fixed for a quarter of the price of everyone else, and then to install a new furnace and AC, which they again did an amazing job with at a much lower price than other quotes. We also just had them replace an old AC at my dad's house and their price was $2000 cheaper than T-Mark and with a better unit. They're always friendly, fast, and do a great job of cleaning up when they finish...I can't recommend them enough.

It was an emergency, no heat on a freezing day. Called and left message and was called back pretty…read moresoon. The guy was able to come out same day in the evening. Took only about 30 mins to come over. Was able to figure out the issue pretty fast and now just waiting on the parts that is needed to do the work. Very courteous guy and responsive. Will for sure be contacting them again when anything else that is needed for heating and cooling.

I had a service worker from Dodge to come look at my furnace, which needed a new fan motor. He said…read more"do you want long term fix, or quick fix?" (which made sense, because a new motor for this model cost $350.00). I was already paying $75 for the service call, so I said go ahead and do the quick fix for now until I can afford a new motor. So he loosened the blade enough for it to work. 3 hours later, it grinded to a halt again. I called the company the next day and told them the problem, but they refused to check it again, saying it was $75 for each service call, so nothing was done. Now I am out $75 (and freezing) and the owner didn't even offer to come look at it again, which is what I would have done if it were any of MY customers. I am, to say the least, furious. Do NOT use this company. They are frauds and they will bleed you dry. Worst customer service I have ever encountered.

Came home from work to a cold house and a dead furnace , and gave them a call. They diagnosed the…read moreproblem within an hour but it was too late for parts, so they offered to bring in electric heaters if we needed them. John was back first thing in the morning and got it going. Dodge has been East Aurora's "go to" guys for all kinds of repairs and renovations for as long as I can remember. We've always been very happy with their work and their prices. Great people to do business with!