Our tankless water heater was dying, so I reached out to multiple vendors for quotes. Upon…read morecollecting about 5 quotes, Dave had the best price. Moreover, he was the friendliest, sounded to be the most honest, and answered all my questions. Even though I thought I had more time, my tankless water heated died. Dave changed his schedule around to accommodate me and install our tankless water heater. We will be using him for all our heating needs in the future too. I would highly recommend using Lore Heating and Cooling for all your heating and cooling needs.

Lore heating was fantastic! Helped us get a new furnace installed at a great price. Very quick and…read moreprofessional. Sent us pictures of work needing repairs. Also, maintained our two hot water tanks and other furnace. Highly recommend.

I had sewer line work completed on April 28, 2026, at a cost of approximately $18,000. At the time,…read moreI was told the sidewalk restoration would be completed by the following Monday. Shortly thereafter, the project manager contacted me and asked for an additional two weeks to complete the work. As of today, more than a month later, the restoration work remains unfinished and I still do not have a scheduled completion date. My yard is torn up, the sidewalk has not been replaced, and I have been unable to get clear answers despite calling regularly for updates. The most frustrating part has been the lack of communication. Promised timelines have repeatedly come and gone, and my attempts to obtain status updates have largely been ignored or brushed aside. At this point, I am genuinely concerned that the restoration portion of the project is being abandoned. I understand that scheduling delays can happen, but customers deserve honest communication and follow-through. After spending $18,000 on this project, I expected a much higher level of service and accountability. Based on my experience, I cannot recommend this company.

DO NOT USE THIS COMPANY! They came out Sunday evening because we had a plumbing problem. The first…read moreguy couldn't unplug it so he called in the "manager" with the camera. Within 2 min we are told our main pipe has collapsed and will cost us $8000. Basically sale pitched to get us to sign the contract and we gave a post dated check for that Friday. Then Monday morning we decided to get a second opinion from 3 other plumbing companies at which no other cameras showed that our pipe has collapsed. All we had to do is the jetter and the line was cleared for $800!!!! If we just stayed with roto we would be out $8000 and our front yard dug up 7 ft under! No apology no nothing from roto! Stay away!!!!

Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

Kevin and his crew did an amazing job! Excellent communication throughout, did a phenomenal job and…read morenotified of everything and upcoming finishing to replace pavement at a later date.

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all…read moreinvolved were professional and courteous

Roto-Rooter always has a quick response time, the employees are efficient, answer questions and are…read morevery neat as they work, leaving our home in perfect condition.

Service man was very dedicated and helpful. They ended up coming outside of the projected time, but…read morethen I realized that they're open seven days 24 hours a day. So I realize that they will eventually get to my home. And when they did, they were very thorough impatient.

Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.