The customer service in store , was very inconsiderate. I talked to Verizon customer service on the…read morephone and they said any payment method was available to use including check for activation . The person in store seemed to not want us there and said, we only take check for bill payments. Your national customer service saved you a customer of 20 plus years . If the customer service instore does not improve and being treated like we don't matter it will not help. When the employees don't care. Last I checked for any business the customer comes first. You all have a long way to go.

Verizon is the worst company out there today. After 15 years of paying my bills on time they try to…read moreswindle me out of 20.00. After quitting their lousy internet service, they decide to bill me for no reason a month after paying in full. They did this to me 6 years ago and now I'm in collections. These people are thieves.

First this location is not a company store they are a third party reseller…read more I stopped at this location because the one that's actually a company store on Wanamaker is always so busy. Some times it's worth the wait. I upgraded one line and a watch. I have to say the lady that works at this location and says she is the manager has the worst customer service of anyone I have ever dealt with. They added $23 dollars per month onto my line in fees I never requested or was advised about. They added $17 for a phone protection plan and $6 for the next up plan. Both of these fees were not requested or authorized by me. When I went in several days later she advised that they add those fees to every customer it's store policy. I requested to speak with her boss and she refused to give me that information. I would bet anyone $100 bucks I never get the phone call she promised I would get from him. They didn't have the watch I wanted in stock she said they would order it and when I got it she ordered the wrong one. She ordered a series 9 and I wanted the Ultra 2. Lucky for me the manager at the actual AT&T store on Wanamaker helped me return it and get what I wanted. Save yourself both time and money go to the AT&T store on Wanamaker.

I went in to help a friend upgrade their phone and research possibly switching to Direct TV from…read moreU-Verse. The sales associate today was terribly rude. When posed with questions regarding options of services and competitors she had two pat answers: I don't know OR There's no reason to be mean. The questions were very relevant to the possible purchases or contract switches in mind, and if she couldn't answer them or found them to be "mean" then she has no business standing behind that sales desk. It's very possible other associates could have done a better job, but today's experience left a very bad impression of the company. AT&T might want to consider hiring secret shoppers to monitor their stores or impress upon their associates the importance of good customer service.

Come here and ask to see Danielle…read more My boyfriend and I were looking to switch so we could have a plan together. I had been a AT&T customer for over 18 years and was tired of paying way more than needed. My boyfriend had a shared family plan with his folks but due to their age, they get a lower rate. We came to this location and we were helped by Danielle who, in my opinion, is a wizard. We spent maybe a total of 30 minutes there to do everything. It was one of the easiest processes and I genuinely thought it was going to be a hassle. One of the main reasons I stayed with AT&T as long as I did is because normally, the switch process is a drag. Danielle made it so easy. Looking forward to saving a lot of money. Thanks!

Unreliable, I have been waiting for my new phone for a long time and they still have not shipped!read more

A employee named cory really helped today! He is a wonderful sales man not only that has a good…read moreheart. I believe he deserves some type of raise or promotio.

Bait and Switch! Worked on the phone to set up a hotspot for my dad. Cost was quoted at $40 per…read moremonth. Agreed to a credit check, gave my personal information, and they said I needed to go to a store to show my ID. At the store in Lawrence, the price jumped to $55 per month unless I also signed up for a phone line. Was not mentioned earlier not on the advertisement. Don't trust T-Mobile!

Andres has provided excellent repair services on my laptop twice within 2 years - once when there…read morewas a possibility I had been hacked and another time when my laptop had a problem with the startup disk. Both times, he provided easy to understand explanations of what the problems were and how he would repair them. The services were top notch - efficient, timely and with reasonable costs. Andres is the only person I trust to provide this high quality service. I highly recommend Whiz Kid PC Services.

Andres is the ultimate professional. He will talk to you in easy to understand terms. Not the geek…read morespeak other vendors all used which left me more confused than when I started. His pricing is fair and his work is exemplary. I highly recommend Whiz Kid for any computer repair or service.

I called around for laptop work. I was trying to get a RAM upgrade. Every location I called gave me…read morean install price over $80. That was in addition to the price of the RAM sticks. This company answered the phone quickly and was very polite. They gave me the price of the RAM sticks. That price was about 10% less then all of the other computer stores I talked to. I was so surprised with their install price... They told me on the phone that if they could get it installed in under (I think) they said 5 minutes it would be free. If it went over that time it would be $39.00. Wait What? I took in my laptop and they work on it in a location you can watch what they are doing. It really appeared like they were trying to get done before 5 minutes. Almost like it was a competition or something. He failed but was not going to charge me. I insisted on paying. He tried so hard to get it done within 5 minutes. It was more like 7 minutes. I gladly paid the $35. It's been a couple of months now and my laptop runs like a chp now. I highly recommend this company. They saved me over $100.00 in parts and service and did a great job doing it.

This is a duplicate listing. This business also operates under "Mobile Wave." They have two…read morenumbers, two businesses, one location. I read they attacked a client after scamming them. I felt extremely uncomfortable. I was scammed after paying them $200 they "forgot" to do the entire repair leading the the screen failing 10 days later. The screen costs them$45 in an hour they make $150 in labor and can't bother to offer me any discount or solution after they are at fault. Absolutely worst phone repair experience ever.

I was quoted $55 for the 55 and initially I was given that rate however after one month they…read moreincreased it to $70 which is way too much for DROPPED CALLS IN MY HOUSE! I fired them as of this month and I will NEVER GO BACK AGAIN!!

I stopped in here to purchase Air Pods while in Topeka for 12 days. I had a short wait, but it was…read moreworth it. I was able to get my pods quickly, and was helped by Elijah. Elijah was super friendly, knowledgeable, and is definitely an asset to T-Mobile. If ever in Topeka again, and I need something from T-Mobile, I'll definitely go out of my way to go to this store again. NOTE: I was previously at the store at 3000 SW Topeka Blvd and was not impressed with their service or friendliness. And, they didn't have what I was looking for.