Refund Policy, Customer Service
So I love the store and going in there and finding lots of unique things.
Great selection.
HOWEVER, this time I found the aisle for clearance items.
I found some licorice that was 1/2 price. Normally a $3.99 small bag. Odd company name, and thought if it is this expensive, it must be good. The godiva of licorice if you will.
Well unfortunately it was horrible. I had bought 2 bags, 2 flavors. Yuck. I thought it was me so had family members try it. It had a horrible chemical taste and consistency was horrible.
I'll stick to the red swizzle at HEB.
I decide for the heck of it to take it back the next day for a refund. I was told open packages don't get refunded, or store credit. I insist. Then the next excuse is that all clearance items are non-refundable. I give up.
I come home and read in the entirety the receipt and it says I can get a refund as long as I have a receipt. I had walked back to the store clearance areas and NO where did it say clearance items are non-refundable.
I contact WM online and receive a prompt, we will respond to you shortly.
Well I never got a response. And I threw the candy away. While I may just be out a few dollars, I was alarmed at their customer service.
Probably because I was going to buy something much more expensive and larger and when I had originally asked the representative, I said what if I go home and put it together and realize this isn't what I wanted. No this was not an edible item. She replied, we have a full refund policy with receipt.
So just be warned in advance, they pick and choose their refund items. Fine print somewhere.
07/21/2015: Update. I finally got an answer from Stephanie the store manager on this. Apparently for almost a month my complaint went different places. In fact for a week I had an email from Corporate asking for the specifics of the situation. Since the candy had been thrown away and surely the receipt to, I did not respond. But today I did find the receipt. I sent it to Corporate, and this afternoon, Stephanie contacted me. We discussed the situation and I truly believe it was perhaps a new associated that was not clear on policy. Situation is resolved, I'm going back to World Market soon. Stephanie's empathy has restored my faith on a business taking the time and reaching out to their Customers. read more