I would give zero stars if I could. They sold me on maintenance plan and were charging a monthly fee, when I tried to reach out I found out the closed their doors, went out of business. Never contacted customers to say that and maybe pass to another company. I bought a heat pump from them and after a few months if started failing after I got another company to investigate I was told that install wasn't done correctly. Stay away from these guys!!! read more

World Class lived up to their name when it came to installation. Techs were friendly and they took care of it all quickly, and they even give you the first year maintenance for free. However, when it came time to schedule, they booked appts twice that they cancelled hours before... twice. Then they stopped communicating all together, no call no replies. In service terms, this is pretty ugly. I understand staffing issues but after the first cancellation, a customer should be priority the next go round. Follow through is key to customer retention read more

We are grateful for this company! Every time we place a service call, they never hesitate to send a professional and courteous technician to our home! A special thanks to Tyce for providing excellent customer service! He showed up on time, walked my husband through the process of the issues he found and did so in a timely manner! When we're ready to replace our furnace and water heater, we have this company on speed dial! Thanks again for making our home warm again and doing great work! read more

I appreciated the bid that never was. My time is as valuable as yours. I never received ANY COMMUNICATION after the tech came out to check if we could hock up air conditioning to our existing heater unit. I really don't appreciate the assumption that we didn't want a bid. Why would I use my time for someone to come into my home and do a bid on something I didn't want. No communication at all after the tech came to my home other than a text message sent by machine saying they were done. FALSE! Nothing was done. Wasted my time. read more

World Class Services worked on my parents' home, and they have truly made it so much more comfortable to live in. They fixed the heating and installed air conditioning for the first time, which has been a game-changer, especially with Washington summers getting warmer every year. We love that they are family- and veteran-owned and highly recommend them for any HVAC needs. They'll always be our go-to! read more

Scammers, or bait n switch? Well, this company has a large sign at Home Depot with a great special. Just $29 to tune up your HVAC system. Yet, when you try to redeem that special, your particular unit will not be part of that special. However, they can still tune yours up, but for more than 6 times the price! LOL My unit looks exactly like the ones in the ad, yet, my model does not qualify for the special. However, if I contact using a different name and phone number, and another brand and model, the same interesting answer. Hmmm. So then I try and warn people and go to write a Google review, and interstingly the company has almost all 5 star reviews. HOW? Well, when I went to write a review for just 1 star, it would not let me post, so I tried for 2 stars and the post tab still would not light up and let me post, the same for 3 and 4 stars even. So then I clicked on 5 stars and suddenly the post sign lit up. LOL WOW! How are they able to manipulate Google reviews? This is illegal, yet they are getting away with it. Anyways, I challenge others to do the same thing to confirm my findings. If you see that I am telling the truth and not just out to get this company. Please document and report this practice to Google reviews. read more

We installed our heat pump with World Class Services. We couldn't be happier. We had our 1 year (recommended) service today. They were on time, respectful, and responsive. Our agent that came to do the service was very informed and helpful. He was an absolute delight. We would recommend World Class Services. Thank you! read more

We moved to a new area, but the best and most trustworthy place i could find for a/c and heating installment was WCS! They installed it last year, in the hottest part of the summer when we just had a baby. Our first bump in it was recently. The a/c died and I called on a Sunday. They got someone to me on that Monday! Devan was super kind, knowledgeable, personable, and efficient! You don't normally get someone to be so good at what they do and such a good conversationalist! We have a/c again! I'll never regret going to WCS! read more

Based on their reviews I wanted to get a quote. Armando responded promptly and asked questions. We went back and forth on messaging and then made an appointment. I confirmed a second time on the date of appointment and he responded, "OK". The day before which was a Friday, I msg back and said that I look forward to seeing them 12-2pm Saturday. No response. We waited the next day between 12-2pm and "No show". At 2:16pm I msg, "I guess you're not coming." No response. Couldn't even call or text me to let me know whats going on. I'm sure they are a good company (based on yelp reviews). I'm glad I will not be doing business with them. It shows their lack of communication. Something others may have to deal with when they have a problem with their system. If Armando have any questions why I wrote this review, I can post pictures of our msgs. read more

Owned my home for 2 years and a month ago there was no hot air coming from the furnace. Got a bunch of quotes but World Class responded quickly and had great communication. Armando came out and gave it a tune up... Worked perfectly. We chatted about AC options. Less than a month later it stopped working again. Came out same day, switched out a part and got it working. Again, quick in and out. Wore shoe covers. On time. Friendly. Emailed receipt and photos of the job. I'll be using them for all HVAC issues. Including the tune up. read more

World Class Services - Heating & Air Conditioning/HVAC Near Me - Kent, Washington

They are a blight on the city. A$$hole drivers. Complely blocked the intersection and flipped people off who were honking. They can do better, you can choose better. read more

Let me start by saying that Armando Sr. and Jr. are respectful and do care about their business. I really wanted to give them a 5 stars, and it all started well. Competitive bidding, prompt installation, flexibility. Then things started. I had them install a tankless water heater. The next day, my whole basement smelled like gas, there was a significant leak. I called armando, they sent a guy same day, to fix it. It turned out that the team that installed it in the first place was not well trained and they had not tested the connections. He called me and told me that it was fixed now. (i was not living in the house yet, as work was being done). I then come the next day, still smells like gas, i call Armando again and he sends his most senior guy, who actually ends up fixing it once and for all. I then look at the installation again and notice they didn't connect my recirc line. I call again and they come to fix it again. A few weeks later, a plumber comes to my house to take a look at the bathroom and passes by the heater. He immediately asked me, did you get the work inspected,i can see at least 3 violations (gas pipe size was incorrect, things were not secured and intake should have been outside). I call Armando again and he tells me they fired their old plumber and they have a new one. They send the new one, who confirms all the violations and pulls the permit. After some back and forth, given that i also had to do other work and that there would be a conflict of interest between the plumber for the heater and the work i had to do, i decided to go w my plumber who fixed all the issues and pulled the permit and got it inspected. Armando refunded me the money that the plumber ended up charging to fix the issue. So long story, i wanted to like them but there was something odd going on and the fact that it would not have passed inspection the first time has surely been embarassing to them, it definitely was painful and disruptive to me. I marked 2 stars as they kept their promise and refunded partially the money to cover to get things fixed, though i had to do a lot of the leg work myself to ensure it was done properly. read more

Ryan was fantastic working on our bid and working through the design process on a replacement AC & Furnace in our condo. Complicated setup, but he did a wonderful job. We recommend them to handle condo situations. read more

DO NOT USE THESE GUYS IF YOU HAVE A OLD HOUSE! They installed a new heating\cooling system in my 1927 home. The system never worked right. They came over several times to try to fix it and they kept telling me that is because of the ducts. They asked me to open up all the vents. I did. Now, if the thermostat is set to 68, the basement is about 90 degrees, the first floor is at around 68 and the top is at 65. The bathroom on the first floor is about 75. The house at night is set to 64, the thermostat drops to 62 before turning on, and it takes about 3 hours to get it to 68 in the morning. They don't acknowledge the problem and, to quote the last tech: "I have seen 100s of these old houses and the ducting system, not the furnace". Yet they keep selling the systems to all these "100s" of homeowners well knowing that is the wrong system. In the summer the house never reaches the temperature set in the thermostat with even worst zone differences as the top gets really hot and the basement really cold. These people install a 10k system well knowing that it will not work for their customers. They drag their feet till your system "is out of warranty" and they refuse to fix it. read more

We purchased our Mitsubishi heat pump system just over a year ago from this company. We had to go all winter without heat waiting for the components. They made us so many promises of their great service, if we ever needed it. We'll, our heat pump suddenly stopped working yesterday, so I called for service and they said they wouldn't be able to get here until next week. It is winter and is 39degrees overnight. The lady on the phone called me back today, one day later, and told me they won't be able to help me at all as they are only handling emergencies as they are short staffed. I get being short staffed, but I would categorize no heat in the winter, due to a product I purchased from them that they installed not long ago, as an emergency. We paid a lot for our system and I think that's all they wanted; was a one time large payout. I will be telling everyone I know about this and recommend they stay away from this company and their false promises. read more

Jason, sales manager was great didn't do any high pressure, listened to what I needed made suggestions, gave several options. Install went great also, very quick, scheduled 2 days after credit approval. Install crew was on time, friendly willing to answer questions, cleaned up after completion. Would recommend World Class Services. read more

I'm currently in escrow to sell my house. The gas fireplace didn't pass inspection and we needed service fast! So we called World Class Services and they were there the next day. Johnny was a wonderful technician. He arrived on time and got straight to work. Had my gas fireplace up and going in no time. Explained what was wrong with it and didn't give the run around. I'm moving to a new house in Lakewood and I'll definitely keep using their service. read more

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Competitive price with excellent service for a mini split heat pump install. Answered all the questions I had throughout the process, and always gave me the time to make my decision. Install went smooth, looks good, and works great. They help with all the permits as well. All in all fantastic, and would he happy to recommended them. read more

World Class Services quickly responded to me each time I contacted them, even when I was just requesting a quote and when I had questions about the quote. They gave me a reasonable quote and arrived on time wearing masks and booties. They were pleasant to have around for the morning. When I had to follow-up with them on an unexpected issue, they were so quick and gracious to address it. I plan to use their services again for another house project. Highly recommend! read more

Great service. Good communication ahead of time, and during the work. They did a routine inspection of our furnace, especially trying to find the root cause of a loud rattling sound we had been hearing for a while. They checked lots of things, but eventually pinpointed the error as being the heating units (I forget what they're called) that sit in the air stream inside the furnace and transfer the heat to the air. One of those heating units was loose and needed to be re-attached better. They quoted a reasonable cost for doing the repair and worked on it for about two hours. Now it's fixed and the furnace is running better than it ever did. read more

Stephanie came out for the 1 year maintenance (see my review from last year). The company proactively reached out to schedule a few weeks ago. Appreciate this as I didn't have to reach out first. Filter was replaced (disposed of the old one, it was pretty dirty) and everything looked good. Stephanie let me know that I should have a drip line installed. She clearly explained why it was needed and outlined costs. I ended up not scheduling but only because I'm doing a full remodel next year. Overall very happy! read more

The system works and it was completed in one day. I LIVE IN A CONDO - got a 2.5 ton trane package unit. First, I was quoted far more than majority of other companies, so I advised them of that and chose to go somewhere else. Jason, the manager, told me that he could match the other company because they are competitors. I went with World Class Svcs because of this. I also confirmed that the unit was going to be residential and not COMMERCIAL like the last unit that I had. He assured me yes. On the initial evaluation, Jason came out and looked at my thermostat and we discussed that I did not need a new one because the one that I have was recently installed and had all the latest features. He further advised that the air filter to my new unit would be placed inside, in the air intake, for easy replacement and that I would need to keep that space clear for the install/work (I usually have my dog crate in front of it, doesn't affect air flow). In addition, we discussed replacing the fuse boxes outside because one had melted and was completely broken, and I already had to have it re-wired when I purchased the home. Come to install day: they arrive on time, discuss what they're going to be doing. I go outside to check on what is going on and notice that the old unit is gone, but the insulation is black and disgusting which connects to the duct work on the side of my home. I ask if they are going to be replacing that, and he stated no it was custom duct work and it would cost me thousands (I start to worry here). THEN I ask if they are going to replace the fuse boxes (because they're still connected and laying on the ground) and he tells me no.... that they are brand new and do not need replacing.... At this point I am frustrated. I am paying you $11K, for a $2,000 to be plugged in to the side of my house? It gets better. The new unit arrives and its basically the size of a Mac Truck. I THOUGHT (my mistake) the unit would be installed on the side of my condominium like all the others in my neighborhood, but I received a package commercial unit on the ground adjacent of my home. The package unit was installed on the old wood that was there, and they used non-treated wood from the pallet the unit came in on to 'level' it out. The drain is also pointed directly toward the foundation of my home. When they were done, the installer came to my front door and gave me a filter. I asked where the other one was (I had two in my old unit) and he said they put the less dirty one in the NEW UNIT?! So They didn't even give me a new filter and it was installed outside (opposite of what the manager said). I requested that the thermos stat I originally had be put back and they could take the new one because I do not need a new $250 one when I just purchased one at that price, already. I also asked that they replace the filter like they said they would. The owner was scheduled to come to my place on Friday between the hours of 12p and 2p. At 12:26 I received a text saying they had to re-schedule because he was under the weather and just took a covid test. I suggested to them that when someone doesn't feel well they should take that into consideration as soon as possible, rather than an hour into the window period. They texted back to re-schedule, but I had to go out of town for a week and a half. They have not followed up. Last, but not least, I keep getting reminders to sign my loan documents. The loan documents specifically state to NOT sign until the work is completed. I do not consider this completed work. The images speak for themselves. Check this out. :) I'm upset because the unit is HUGE for my small 1,070 sq ft condo. ** Will update review if anything changes. read more

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This company and its employees are the greatest and most professional we've dealt with by far. Very considerate and practiced covid-19 guidelines. They worked hard for two days to replace our 20+ year old hot water tank and gas furnace. So glad we chose this company! They offered great options that worked for us and we noticed the difference immedialy in the even distribution of heat and hot water in our home. Highly recommend! read more

I needed to get my furnace checked before winter and World Class came highly recommended on my Auburn Washington Community page on Facebook. I can see why. I set up the appointment via text and the communication after that was amazing. I received a text update reminder the day before and an eta text the day of service. I also received an email with my technician's name and his photo, WOW! The technician Johnny was professional, polite and very knowledgeable. The attention to detail was amazing and he checked everything on my furnace. He had a mask on the whole time and explained everything to me in detail. I was so impressed that I signed on for next year to have my furnace maintenance done! Winter is coming folks, call World Class and you too will be amazed by their level of service for the price! read more

Armando and the World Class Services team provided the very best experience I could have asked for when our heat pump / AC condenser unit broke down. I checked 3 different places for quotes and got the most complete, honest recommendation from them. They were supportive through the decision process when I was considering a heat pump vs AC unit, and I learned a lot about HVAC systems from our conversations. In the end, we went with an Ameristar system that they installed at the best price across 3 vendors, and the 1-year service coverage is stellar. Thanks WCS for making my HVAC replacement experience a positive one. read more

I had World Class come come out to a rental I had but instead of talking to me who is the one going to pay for the furnace repairs he talks to my tenant. She told me how he told her about the Washington laws about the furnace needing to be repaired within 3 days, tenant rights ....in which I am already aware but what does that have to do anything if I choose to go with World Class Services instead causing more problems between me and my tenant in which I did not need, he also does not know the whole situation between the tenant and I. They sent 2 guys out, first one kept going in and out the house and was contradicting about us turning on the furnace since he turned down the gas so it should be ok temporarily until we get it fixed, then goes outside and comes back and says I have to turn off your furnace and advise you not to turn it on due to safety but then after all that ask me to sign a waiver to protect him and World Class if anything goes wrong??? So why would I want to sign this??? Very unprofessional and I do not recommend them. I also got another opinion from another company and everything they had said about us needing a new furnace was not true. There was minor issues but not enough to replace a 10yr furnace. read more

I'm renting my house out in the near future and wanted to get my furnace inspected and any maintenance needed performed before I left. It was a great experience from the moment I messaged them on Yelp for a quote. They were very responsive to messages and had the best price quote I received. Extra bonus is that it's a Veteran owned company that employs fellow Veterans. The technician that came out was on time and extremely professional, knowledgeable and very personable. I will definitely refer my friends to World Class Services. read more

We had a problem with our heating and had World Class Services out to troubleshoot and also do a tankless water heater flush. The technician was here for hours and seemed thorough. Although he mentioned he knew the problem with our heat as soon as we called and explained how to use the emergency heat setting on our thermostat. It would have been nice for them to tell us that when we called since we spent the next 4-5 days freezing in 20-30 degree weather until they could come out. I also explained to the technician that my husband messed with the thermostat. He did his inspection and gave a list of suggested issues for fixing (hose condensation, kinked hose, deteriorating hose) and made them sound rather large. He finished his inspection, restarted our heat pump and left. We planned on doing the suggestions from inspection but they weren't dire. Two months later we turned on our AC and it blew HOT air. I called this company back and asked if the technician inspected our thermostat and if that was covered in our visit 2 months prior. She said it was inspected and that we hadn't done the fixes recommended and that could be the problem. I explained these were not related to the cooling and the pump was running but literally heating instead of cooling. I asked if the issue was related to something that should have been found in our visit 2 months prior (like no refrigerant or miswired thermostat) if they would wave the service fee of $150. She said no. Basically they don't stand by their work. The work here was an inspection. The agent was also very rude. I called another HVAC company and they came out and found the issue was in fact with the thermostat wiring. Which was definitely present when this company was inspecting everything. The new company I hired also said the suggested fixes by World Class such as the condensation, kinked and fraying hoses were so simple and easy that it was normally something they just fixed when they saw them. And he did fix them while he was there. read more

I submitted a request for service on a well known site and while four companies sent robo emails that they'd like to quote the job, only one, WCS, actually called me and wanted to know more about the issue and see if they could help. Armando Jr. called and said they thought they could help, AND he followed up with me. Armando Sr. was scheduled to come out and showed up 10min early (pretty sure that had never happened), and gave me a trustworthy assessment of the issue with my AC unit. Didn't try to upsell me, or add a bunch of services or suggest I replace the unit (which is getting older), and I really felt I could trust him, which can't be said of a competitor I had out previously. He had to order the part, which wasn't expected to arrive for nearly a week, but he got it early, and with hot weather on the way and a full schedule, agreed to come on a Saturday (his day off), to do the lengthy repair. He got it done in less time than expected and no surprises cost wise. I will absolutely use them again as both my furnace and AC are aging, and would recommend them to anyone! read more

I received a proposal from World Class Services (WCS). Jason Bergstrom was very professional and provided several options. The two service technicians were exceptional. I hate the thermostat that is installed. Please be aware that you need to do your own homework and find out if in fact your unit is one to be included in any rebate offers. I take total responsibility for not researching for myself the WCS claims of the saving via PSE rebate. Rebate customer, World class services assumes zero responsibility if this statement is not accurate which will affect the rebate eligibility. By not checking for myself it is a bitter pill to swallow when the rebate for the heat pump was rejected by PSE. For your service from any professional be your own advocate. My review does not reflect the fact that PSE rejected the rebate - just providing others some incite from my mistake. Good luck ~Jo read more

Revised- 1 star - Simple Furnace Service gone wrong- Never in 8 years of my career have I ever had an experience like this. Not happy with this company right now at all. They are very nice but get a 2nd opinion. My parents are in their mid-seventies, "Johnny Tennessee" came out for a simple furnace service, told my parents their 90%+ 11 year old furnace was defective & needed replacing immediately, $8300 for a furnace replacement. My parents sign, try to pay them $8300 on the spot & luckily the guys money app wasn't working! My other furnace guy goes to the house to replace it for half their quote & says this furnace is top of the line, no problems, works fine, fixed the pipe johnny had broken from the 1st visit. So after paying for 2 inspections/simple furnace services. Johnny stands by his word, that they are honest, thet do not take advantage of elders & this is a defective unit. We had to pay double over a simple furnace service. I feel very lucky that I got involved just in time before they got my parents $8300. read more

World Class Services - Dont write a bad review for this young 27 year old Armando, he plays dirty. - Heating & Air Conditioning/HVAC Near Me - Kent, Washington

Technician was great but the company is not so great. I scheduled a diagnostic which was 150.00$ for about 10-15min of work. The results was to replace a part and the technician was nice enough to provide me a part number because I saved money to install myself. After I installed the part, it still was not working. I messaged the office to request them to come back out. The office agreed to come back out and I would be charged another 150.00$ for diagnostic if it was an error on the diagnostics on the first trip. A lot of things can go wrong with these diagnostics or how would a customer know if the parts to replace is related to the problem? To charge me twice 150.00$ for just 10-15min of work is a bit extreme and the company wasn't even trying to provide me any assistance or help for a second trip. And also I was given a time slot for a second trip and I opted for a slot which was a week later. The next day, they messaged me and told me it wasn't available. They offered me a later date. That drew the line. I will seek my business elsewhere. All I ask was for a trip to diagnose the problem. Not to be charged a total of 300.00$ for 10-15min of work to only diagnose a problem and not having it fixed. I would not recommend this business at all. read more

Happy customer! World Class Services were very professional & punctual. Scheduling on my end kept changing & they were very understanding about this too. 10/10 would recommend :) read more

Very prompt response and the tech was personable and professional. He was able to speak knowledgeably and confidently about what was going on and what was needed. I'm pretty bad with names but he did a great job and worked quickly. read more

jason and his crew were excellent they installed the heat pump in one day with all the electrical connections. upon testing the system, they encountered a problem with my thermostat. it wasnt working with the heat pump when in heating mode, but they were kind enough to just come back the next day because it was already late when they got done with testing, they just want make sure everything is functional even if i dont need the heating yet. some crew will just call it good and not let the customer know about what is going on but jason and his crew were HONEST and very good at their job. overall i am happy and very satisfied with the install. read more

We had great service from World Class Services HVAC! Johnny came out and was a few minutes earlier than our appointment time! He was wearing a face mask which is important for safety. He serviced my air/heat system, cleaned it, both inside and outside components, cleaned the filters, checked the cooling components for correct temperatures, and most importantly, showed me how to program the remote! This man was friendly, professional, and totally committed to providing the BEST service possible! Fantastic service at a fair price - love it! Will definitely have Johnny provide routine maintenance on my system to keep it in top notch condition! Thanks, Johnny! Oh, and thank you for serving our country in the military! We love our Vets! read more

John Swafford and his apprentice arrived on time and got the job done in a timely fashion. From scheduling to reminder text/email to billing, everything was seamless. Will use them again next time. read more

Brian is an expert at his job and was quick to get my furnace fixed. He went out of his way on a Sunday morning to help me. He also provided me knowledge of things that are very important to keeping my furnace running at its optimal performance level. I highly recommend Crystal Air Systems for your furnace needs. Thanks again, Brian! read more

World Class Services installed a new furnace for us. They were quick to respond when we first reached out, and they quoted us a fair price. Plus, they had great reviews. They showed up on time and communication was a breeze. I'm happy to have given them our business versus a larger competitor. read more

World Class Services was very professional and came with expert knowledge. Armando helped me to find the best water heater for my home's size and needs. The installation was professional and flawless. I now how have an amazing highly efficient tankless water heater. Thank you World Class Services! read more