Customer service is horrible the employee Lucy tried to sell me a Wheelchair that was not the right…read moresize after telling me that all Wheelchairs were not returnable. She originally told me that they didn't have my size chair I needed that it would have to be ordered. That was Thursday and all of a sudden she called me on Monday and said they did have a smaller chair in stock Why would I take something that wasn't the right size. When I told her that she started yelling at me and told me to go to a different store. This is a buyer beware store the owner and employee Lucy trying to make a quick sale and she tried to give me the run around and she talks out of both sides of her mouth.

Best in service and right on time delivery. Much better compare to my past experience with others.read more

I just took delivery for a bed, knee-scooter,and rollator. The equiptment is clean, looks brand…read morenew, and very easy to operate. The delivery was on time, AJ took the time to explain each piece and how it works. They helped me choose the right equptment that will help with my recovery. I HIGHLY recommend this company their customer service has been wonderful. Now I feel safe and know I don't have to go upsatirs until I am ready.

Same delivery for motorized scooter at our hotel. Super friendly and super flexible! Much longer…read moreopen hours than the other places. Delivered it to our hotel in 3 hours.

needed a nebulizer for mom. Medicare doesn't cover unless you obtain the equipment from an…read moreapproved medical supply house. After calling 4 of the medical supply houses on the Medicare list found US Medical Equipment who said yes. Outlined the process and made things easy. Hurray for people who work there who care and know their business.

I'm very satisfied with US Medical Equipment. Sarah went above and beyond to make sure I was able…read moreto walk with my knee brace. She was super friendly and very helpful with my injury. Sarah provided excellent customer service. Highly recommended.

Super nice and knowledgeable staff. Rented a wheelchair for my Dad for 1 week. No hassle when…read morerenting for another week.

We went in looking for a solution to allow my husband to sleep after rotator cuff surgery. Terri…read morehelped us by first showing us wedges they had available. He had already tried that and it was worse than our couch recliner. She suggested that renting a powerlift chair might be helpful. It was on the pricier side, but the only other idea she had. Well, we thought about over lunch and just decided to just purchase a chair. Terri showed us the options and let us just try out the chairs on our own time. We never felt rushed. It was obviously more than we originally thought of doing, but we are sure we won't regret it in the future. The only thing that didn't make us happy, and why this isn't four stars, was the price tag. We picked the chair we liked best & thought the price was what was on the tag. There were options below the big price, like heat & massage, which were things that could be added to the base. Oh, but the material that the chair used was on that list (which we didn't realize because it was not a common name). It was not in the large number on the price tag and added $900 to the price. We didn't know this until we were checking out. We do not blame Terri for this, but the company that thought this was a good idea. The tag should have had the final price, before taxes & delivery not the base price if you could buy it off of the floor like we did.

Great place, real nice people. I was looking for nebulizer parts. Walgreens across the street had…read moredummies working. I went here. Immediately had someone help me and found what I needed. Great price too. Ill be back !

This is my first time to visit this store. It's located in the strip mall between other stores…read more There are public parking. The pharmacy is inside. The store has large selection medical supplies ( cushions, compression stockings). They also have bandages, vitamins, and other over the counter medicine. This store is average sized; however it has small section for everything. It's organized and clean. Staff is friendly and knowledgeable. The store also carries its own generic brand and brand name. The store opens 7 days per week. Monday to Friday: 9 am to 8pm Saturday & Sunday: 9 am to 4 pm. I definitely recommend if someone is looking for medical supplies.

Having had it up to *here* with Walgreens for a variety of reasons, I finally did some looking…read morearound and found Five Star Pharmacy. Though I'm in Park Ridge, they're near enough that I decided I wanted to give them a try and I like that they're an independent pharmacy. When I gave them a call, I think it was the owner herself that answered (though don't quote me on that). She said that they could do all the transfer stuff to get my prescriptions from Walgreens, and she confirmed that they took my insurance before going too far into the transfer info so that we'd be on the same page. She said that they'd be able to fill my prescription within a few hours once my insurance confirmed it was time to refill, and that was great since there are times I've had to wait a day or more to get it from Walgreens even though I think it's a fairly standard prescription. Then the thing that really surprised me is when she asked if I wanted it to be delivered--and then when I asked the price she said it was free. Another thing Walgreens has done away with in the last year or two is free delivery, so another point in the Five Star Pharmacy. They sent me a link to make the payment, so it was super easy. It was somewhat more expensive than what I paid at Walgreens, but I also don't know if the price of the medicine had increased a bit in the last few months. At any rate it wasn't so much higher that I wouldn't pay it for the quality of service an dot support an independent, local business (and pharmacies are particularly hard to find in the independent variety anymore). Once I made the payment, my prescription came within the next day (it may actually have been a few hours but I just can't recall when I made the payment). I was very pleased with the help, quick response/delivery and follow through. They are testing out a new type of prescription bottle in an effort toward sustainability and that is fantastic. Minor annoyance that the inside has some of the plastic folded in and because of that it makes it nearly impossible for me to just tip out a pill onto my hand since it gets stuck, but obviously not something I'd stop using them over even if they decided to switch to these permanently instead of the standard prescription bottle. I highly recommend them and really suggest that it's worth your while if you want to support a small, independent, women-owned business.

A great and friendly family business! She called me immediately when I registered as a new customer…read moreonline. My medicine was ready quickly and she gave me a ton of information and instructions which I really appreciate! So much better than a Walgreens or Jewel-Osco Pharmacy!

I had back surgery in December, and while I'm easily able to walk, I really can't go too far (or…read moretoo long) without sitting down. So, the only way I can do big stuff is renting a wheelchair. I went to Comic Con last weekend, and I was planning to rent a wheelchair through the convention center. When they finally called back with pricing (the day before the con started) I was floored at the price - $250 for 3 days. You can BUY a wheelchair cheaper than that, given a little notice. So I googled "wheelchair rental chicago", and Howard Medical was the only result that looked promising. I called and I couldn't believe how nice and helpful they were, and they had 5 chairs in stock for me to choose from to pick up the same day! They were also really helpful when we were picking up, and it was only $15 a day (and they didn't charge extra for dropping off on Monday morning instead of Sunday night). The chair itself had trouble with normal walking speed, we had to go slower than we wanted to, but that seemed to be the style of wheel - the chair itself looked like new. I couldn't be happier with their service, I'll definitely use them for my next convention!

We run a charity and we had a walking pilgrimage planned for months. I twisted my ankle 3 days…read morebefore the pilgrimage and was sure I was not going to go unless I find someone that had a wheelchair. No luck with that, we decided to call many different medical supply companies and Howard was the only responsive company that seemed genuinely interested to help us. We explained what we were doing and Camela was very thrilled when he heard about our charity and event. She was very nice and even suggested a scooter will be better if I want to move more freely on the pilgrimage. She was able to accommodate us in a very special way. I would recommend them to anyone looking for great service from people who care.

Amazing experience! The manager let me know the specials that they were currently running and…read morehelped me with deciding on different options. She also let me know how they can stitch logos of your company on to your scrubs with virtually every carrier (except for FIGS).

Very nice store with a great selection. Went earlier this year and will be back! Just wish the…read morewebsite was up but it's fine either way.

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a removable cupholder and "complimentary in-store labor" for one year. Several strong positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Midwest Mobility was pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price partly because I paid cash but mostly because I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.

I purchased my wheelchair here and had a problem with one of the brakes. They took the chair…read more In and it was repaired quickly. Also the staff wa great and very helpful.

Office is hard to find. Owner Sunni is very accommodating and will work with Medicare to pay for…read morehealth appliances. He tries to pick the right wheelchair for a patient.