I am not a fan of unfavorable reviews. Go someplace else, I feel…read more
Indubitably, this cannot go unchecked. After visiting another Ophthalmologist for 15 years in Palm Beach Gardens, I wanted something closer than 25 miles each way. I had Cataract Surgery on my right eye, 8 years ago. My 8am appointment was great & I was Home in 2 hours & within 24 hours
I was amazed how quickly I noticed a difference.
So I searched locally, & found Dr Gorscak 5 minutes from Home.
Great credentials so I made an appointment. We determined that He will do Cataract Surgery on my left eye. Made a date, an appointment, and ironically the Laser Surgery Center the Doctor uses, is in Palm Beach Gardens, not 5 minutes from my Home. Not a problem, I was accustomed to that.
So I thought. That's where the obscene began.
My appointment for Surgery was scheduled for 9:15am. Arrive at 9am for paperwork, payment to Surgery Center, etc.
By 11:45 am, I still wasn't called, nor did anybody from Drs. team come to explain to me there may have been a Scheduling problem as other Physicians use this facility.
I'm being kind here.
So, around Noon I decide I must leave.
Exhaustion, frustration, & having left somebody in my House needing Care, & couldn't be left for an undetermined amount of time, I explain to the Receptionist at Surgery Center. With their Regrets, they Credited my Amex Card for the $550 they charged 3 hours earlier.
I drive back home, 50 miles round trip.
Amazing, a Practice I held in high regard the two times I met with them, would treat a Patient's time, money, & Vision Care in total disregard. Buyer Beware, - the patient care stops as soon as there is an administrative breakdown.
Wait, it gets worse. I get a phone call a week or so later from this Office. (I guess it took them that long to realize I didn't have the Surgery.)
Do I want to Reschedule?
Are You serious ?
Possibly make the same mistake again ? I think NOT. Rather, please refund to Me the $350 I paid last Month for my Surgery.
I'm told, "regret I cannot do that, we must charge You $150 for the Eye drops given You". I never used them. You would think out of "good will" alone, that shouldn't have been said.
So I'm dealing with Not Brilliant.. "Have the Doctor call Me please", I requested & Credit my American Express to whatever amount your Administrator deems appropriate !
That was 3 weeks ago. Haven't heard from the Doctor, nor have I gotten ANY credit on my payment..
Compelling & Sad.