Huge selection of beautiful dresses. Very pleasant service. Although I was told my daughter's…read moredress would return in two weeks it was more like three weeks. But not a big deal for me. Recieved her dress, Carmen made sure it was a perfect fit. Would definitely return for another purchase.

Ruined a dress we bought after alterations the dress was a mess . Several times back and forth for…read morethem to not even start on the dress until we get there on a date were told it would be ready. 4 times alterations messed up this dress. now it doesn't fit beads falling off snags all over it, wat was to big is now to small straps have my daughter turning red immediately!!!. They keep ""trying"" to fix this dress and they are just making it worse!!! a hole in the side. Careless work careless people my daughter has no dress to stand up in the quince as its in 3 days

I thought this place was legit as I knew they carried a few designers I liked and thought the cost…read moreof the appointment would be worth an exclusive & intentional experience- wrong When I walked in (wearing a white mini dress- very obviously a bride) I was completely ignored for 20 minutes. I stood at the register waiting to be greeted while numerous employees (including the owner) walked past. It was only my group & another group so they were not busy. When I finally got helped we were told to pull what I wanted to try on so my MOH became the worker instead of them. My sales associate was completely unhelpful, disinterested & awkward compared to the other associate (who we are basically on top of because the place is super small). The dresses are all dirty & makeup stained, you cannot take photos & they upcharge all of the gowns compared to the other store I went to. I would never recommend the vibe or service here to anyone.

I would avoid this place if you are wedding dress shopping. Planning a wedding and coordinating…read morewith vendors is already a stressful enough experience as is. So when you come across a vendor that you wanted to work with, but they are terrible at communication, it's time to cut your losses and pick another one who is going to make your planning easier, not harder. Over the course of 5 weeks, I had messaged this store 4 times to ask if they had one specific wedding dress in store and if so, could I schedule an appointment to try it on. I also tried calling but never got anyone to pick up the phone. Not once did this store bother to respond to my original message via their portal or any of my follow up emails to the email address listed on their website. I understand that they must get a lot of inquiries and sorting thru messages probably would take a while. But still no response after over a month is far too long and literally shows that they are unprofessional and really don't care. Also charging a bride $50-100 just to try-on in stock wedding dresses is wild for this level of a boutique. I have paid fees so that a specific loaner dress could be shipped to a store if they don't have it in stock, and I absolutely have no issue with that. But changing a bride to try on dresses you have already in store is just ridiculous, tacky and not common in the area for this boutique's price point.

When searching for a bridal salon that wasn't a chain, I came across local business Martellen's…read more (And later I found out that at least 3 of my friends bought their dresses from here too!) Upon scheduling the first appointment, I was treated like royalty. My first appointment, I had no idea what kind of dress I wanted. The staff was very patient with me. I couldn't pull the trigger right away, so my bridal party and mom went to lunch and came back so I could commit to the dress. Keep in mind, yes, you need an appointment to try on dresses. As they were with other customers, we killed time walking around before heading back to the shop. I went in around Labor Day, and my dress originally came in store in December. As my wedding was not until August, I was happy about this. I had 2 appointments for fittings. I was happy that they offered evening appointments for this so I didn't have to miss work. I LOVED my dress and received many compliments. Thank you, Martellen, for making me feel so beautiful on my wedding day.

The only thing that was ok were the mimosas. This was a very impersonal experience. The saleswomen…read morewere gossiping the whole time and our bride was ready multiple times with the consultant nowhere in sight. No, she was not looking for a new dress. Overall, would only recommend if you know EXACTLY what you want cause they will give you the same style you hate over and over!

I would give them zero stars if I could. I had a very disappointing experience at this bridal shop…read more From the moment I arrived, the staff was extremely rude. One of the higher-up employees was speaking very disrespectfully to the seamstress right in front of customers, which was really uncomfortable to witness. I arrived for my scheduled 11:00 appointment to simply pick up the dress--nothing needed to be done--but I was told I would have to come back at 5:00 to get it. They also never called me when the dress came in. Earlier in the process, they told me I needed to find my own seamstress for alterations, so I arranged that on my own. Then, because they didn't have my dress in on time, they suddenly told me they could "fit me in" with their seamstress instead. The whole situation felt very disorganized and frustrating. Overall, the customer service was poor and the experience was far more stressful than it should have been for something as important as a wedding dress. Unfortunately, I would not recommend this place.

I found my dream dress and had the best experience at The Crystal Bride! Cece was amazing and…read morehelped me in any way I needed! I truly recommend finding your dress and accessories here! I had alterations done here as well which was enjoyable and easier! It was a magical wedding day and I felt absolutely beautiful! Happily married since 5/31/25! Thank you The Crystal Bride!

My family and I thoroughly enjoyed our visit to the Chicago store and Katie was so awesome! I ended…read moreup finding the dress and I can't stop thinking about it!

I strongly recommend NOT doing business here…read more 1. High-pressure sales tactics They pressure brides to purchase the dress by offering short-term discounts and telling them that if they walk out, they will lose the special price. Young brides are especially vulnerable to this kind of pressure. My husband eventually stepped in and said, "You offered us that price, so please honor it." 2. Cold and intimidating sales staff The sales staff were cold, unhelpful, and, in my experience, came across as intimidating rather than supportive. Wedding dress shopping should be an exciting experience, not one where a bride feels bullied into making a decision. 3. Extremely high prices The prices are extremely high compared with other places. We bought a dress for my other daughter elsewhere, and the veil was included for free. 4. Alterations were expensive and a disaster The alterations were not only overpriced, but the results were extremely disappointing. For something as important as a wedding dress, I expected much better workmanship and service. Weddings are already stressful enough. Unfortunately, the moment some businesses hear the word "wedding," the prices seem to go up dramatically. My advice: Shop around. There are plenty of less pretentious places where you can find beautiful wedding dresses for a fraction of the price. You can save thousands of dollars and spend that money on something much more enjoyable--like a massage, a wonderful dinner, and, most importantly, avoiding the headache.

If you are looking for a non-cookie cutter bridal appointment- this is the place! The shop is in…read moredowntown Geneva and has plenty of parking. It is my appointment only and the selection for a small boutique was great. We went for my sister who is getting married next year. I booked us upgraded appointment with champagne and charcuterie. Nikki is sweet and kind and really made us all feel welcome in her shop. My sister said yes to the dress and this was a great experience! Highly recommend.

I booked with Love Theory back in August, and they were the first--and only--bridal shop I visited…read more I couldn't be happier with the experience or the dress I found for my big day. Jessica was AMAZING. She was so attentive, supportive, and genuinely helpful throughout the entire appointment. Nikki, the owner, was also extremely attentive over email and made booking my appointment so easy. Her responsiveness and warmth set the tone before I even walked through the door. One of the things I loved most was how intimate the space felt. We had the whole shop to ourselves, which made the experience even more special. I was able to bring my mom, my fiancé's mom and sister, my cousins and aunts, and a close friend from my bridal party. It was the perfect, private setting to soak in such a meaningful moment. Love Theory made saying "yes" to the dress unforgettable. I'm so grateful for Jessica and Nikki for creating such a warm, personal, and memorable experience.

I spoke to Kathryn a few days prior to my appointment with what I had in mind for what I was…read morelooking for with a dress after trying on dozens of dresses at other boutiques. She made several suggestions over the phone from the Sophie Tolli trunk show that was in store. One of the dresses she suggested that I probably wouldn't have tried without her recommendation ended up being thee dress! She was such a pleasure to work with. I couldn't be more pleased with Tickled Pink!

Great customer service. I spoke with Marilyn on the phone. She was very honest and accommodating…read morefor my crazy bridal needs. I do not live near the salon so I have not had a chance to make it in yet. I cannot wait till my appointment in April. It is apparent that this salon cares for their brides and try's to help in the best way possible. Thank you tickled pink!!!!

Update: My wedding dress fit like a glove. I admit there…read morewere miscommunication on the time of my first fitting - make sure you triple check the date and time as well as all of the alterations requested - but the second and final were smooth. Fifi and her staff are wonderful and my guests and family loved my dress. They have a wide selection to fit most bridal tastes. Shout out to the designer, Casablanca, for making a dress that isn't pure white and complemented my Asian skin tone!

I found my wedding dress at Fifi's. She really makes you feel like family and is honest when…read morehelping you find the dress of your dreams. I didn't think I was going to fall in love with the first dress she picked out, but I did! Obviously I'm not going to show the dress on here, because my fiancé is bound to see it, but he will definitely be surprised when we get married!