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I was happy until the alterations. I expressed to her from the very beginning and every following alterations appointment that my chest was my main concern. I bought the exact size I tried on in the store that fit me like a glove, and yet somehow I still ended up paying $660 for alterations and the chest area was not taken in. I asked for it to be tight around the chest in my last fitting, and I have a video of her telling me "no"....I should've stuck up for myself because Im exposed in all of my wedding pictures and I was uncomfortable all day. After I texted them these concerns, The Crystal Bride blocked my number....
From start to finish I feel like this place became my second home. They worked so well with me for my gown, my mom for hers & bridesmaids for their dresses. They are very attentive to detail and I never felt pressured to buy here. I'm so glad I did because they were wonderful to work with for tailoring, steaming before pick up and any questions I had along the way! Definitely best in business for the area! Thank you for everything Crystal bride!
To say my bridal experience was wonderful would be an understatement....Crystal Bride made my wedding dress dreams come true! The salon is located in the heart of downtown Geneva, and from the moment I walked in, I felt right at home. I was welcomed by the staff and told Kristin would be my consultant. Kristin, from the very start, was attentive and so sweet! She took the time to get to know me, and asked really poignant questions..."how do you want to feel on your wedding day?" And "what is the esthetic of your venue?" My answers: beautiful, classic, elegant and timeless. Each dress she pulled for me to try on truly aligned with the answers to those questions...it was like magic! After only 3 or 4 dresses, I found THE ONE! And my tears of joy were also shared by Kristin too. It was so touching to see how genuinely invested she was in my happiness--it made the experience that much better. I love everything about my dress and can't wait to pick it up this July! My mother and I ended up returning several weeks later to help her pick out a Mother-of-the-Bride dress because Crystal Bride has a salon next door for special occasion gowns too! Ladies, look no further because the "Say Yes to the Dress" experience can be found here at Crystal Bride!
This place is amazing. Rebecca assisted us during my daughter's dress shopping. When we arrived, Rebecca already have some gowns picked out based on her conversation with my daughter 2 days prior to the appt. She showed us 10+ gowns and options with sleeves and veil. She is very responsive with our questions. There were 8 of us, we paid extra so that everyone could be accommodated including my mom. It was a fun experience for all of us. We had an 11:00 appt so we went to Nosh for brunch which is about 3 min walk away beforehand. My daughter lives in NY and Rebecca told her they can send the gown to another shop in NY for fittings and alterations. This was huge to us so my daughter doesn't have to travel back and forth. I'll give this place and Rebecca 10
I was recommended The Crystal Bride from my best friends sister-in law and the recommendation did not disappoint. Receiving a text prior to my appointment asking for the styles of dress I was looking for was top notch in my opinion! They were ready when we got there and even accommodated us when my grandma couldn't go up the stairs, they brought the dresses down to us on the first floor! They selection of styles is vast and stunning. I absolutely loved my dress shopping experience and found the dress of my dreams! I highly recommend the Crystal Bride to anyone who is in the market for a wedding dress!
The Crystal Bride and their staff was so incredible. Irene helped me during my bridal appointment and was so patient as I couldn't decide between two dresses and had to try each of them on about 20 times. She helped me pick a beautiful and simple veil that would highlight the gorgeous train of my dress. My mom also got her mother of the bride dress and she was stunning!! The seamstresses here are just as incredible! They were always prepared for my appointments and my alterations were minimal! The Crystal bride has such a fun and upbeat environment. Every single service was easy and professional. I never had any stresses when it came to my dress -- my dress came in early and the alterations were so easy. Thank you all so much
I had the pleasure of accompanying my friend here last weekend on her first trip to a bridal shop. It was also my first tme in an upscale bridal store -- I found my wedding dress right away at a David's Bridal and hadn't looked any further. After coming to Crystal Bride and seeing my friend's experience, I really wish I had looked here for a dress! I'm not the kind of lady that enjoys shopping for anything, especially dresses, but Crystal Bride won me over. My friend was impressed too. The store itself is gorgeous: wood floors, brick walls, tin ceiling tiles -- my favorite interior decorating scheme lately. A beautiful wood staircase leads up to a second floor with more dresses. Several 'dressing stations' are scattered about the store so multiple appointments can occur at the same time. The dresses themselves are beautiful. If I recall correctly, the dresses on the racks are 'sample' dresses; so, when you order a dress, you'll be getting a brand-new one and not something that many other people have already tried on. And the best part?? All the dresses were under $2,000, which is great for designer dresses! I still can't fathom spending that much on a dress, but it's still on the lower end of designer dress prices. My friend's consultant was Kayla, who was sooo sweet and patient with us. She didn't push anything and offered many suggestions on how to modify dresses. She also listened to my friend and brought dresses that fit the criteria she was looking for, which made for a quick, yet laid-back appointment. Every dress looked great. She didn't end up buying a dress because she wasn't 'in love' with any of them, but we were all very happy with the way everything went. And they even have a K-Cup machine for coffee or tea while waiting! Sweet. On our way out. I noticed a decent selection of bridesmaid, mothers, and flower girl dresses. Some of the bridesmaid dresses were stunning, and the kind of dresses you could wear again without someone knowing it was a bridesmaid dress. Highly recommend this place.
6 months ago
I found my dream dress and had the best experience at The Crystal Bride! Cece was amazing and helped me in any way I needed! I truly recommend finding your dress and accessories here! I had alterations done here as well which was enjoyable and easier! It was a magical wedding day and I felt absolutely beautiful! Happily married since 5/31/25! Thank you The Crystal Bride! read more
6 months ago
1 year ago
Beautiful place. Dresses were awesome! My niece is so happy and she looks beautiful! The seamstress is great. She is so professional. Definitely recommend to make happy brides! read more
10 months ago
I was happy until the alterations. I expressed to her from the very beginning and every following alterations appointment that my chest was my main concern. I bought the exact size I tried on in the store that fit me like a glove, and yet somehow I still ended up paying $660 for alterations and the chest area was not taken in. I asked for it to be tight around the chest in my last fitting, and I have a video of her telling me "no"....I should've stuck up for myself because Im exposed in all of my wedding pictures and I was uncomfortable all day. After I texted them these concerns, The Crystal Bride blocked my number.... read more
7 months ago
2 years ago
From start to finish I feel like this place became my second home. They worked so well with me for my gown, my mom for hers & bridesmaids for their dresses. They are very attentive to detail and I never felt pressured to buy here. I'm so glad I did because they were wonderful to work with for tailoring, steaming before pick up and any questions I had along the way! Definitely best in business for the area! Thank you for everything Crystal bride! read more
To say my bridal experience was wonderful would be an understatement....Crystal Bride made my wedding dress dreams come true! The salon is located in the heart of downtown Geneva, and from the moment I walked in, I felt right at home. I was welcomed by the staff and told Kristin would be my consultant. Kristin, from the very start, was attentive and so sweet! She took the time to get to know me, and asked really poignant questions..."how do you want to feel on your wedding day?" And "what is the esthetic of your venue?" My answers: beautiful, classic, elegant and timeless. Each dress she pulled for me to try on truly aligned with the answers to those questions...it was like magic! After only 3 or 4 dresses, I found THE ONE! And my tears of joy were also shared by Kristin too. It was so touching to see how genuinely invested she was in my happiness--it made the experience that much better. I love everything about my dress and can't wait to pick it up this July! My mother and I ended up returning several weeks later to help her pick out a Mother-of-the-Bride dress because Crystal Bride has a salon next door for special occasion gowns too! Ladies, look no further because the "Say Yes to the Dress" experience can be found here at Crystal Bride! read more
2 years ago
This place is amazing. Rebecca assisted us during my daughter's dress shopping. When we arrived, Rebecca already have some gowns picked out based on her conversation with my daughter 2 days prior to the appt. She showed us 10+ gowns and options with sleeves and veil. She is very responsive with our questions. There were 8 of us, we paid extra so that everyone could be accommodated including my mom. It was a fun experience for all of us. We had an 11:00 appt so we went to Nosh for brunch which is about 3 min walk away beforehand. My daughter lives in NY and Rebecca told her they can send the gown to another shop in NY for fittings and alterations. This was huge to us so my daughter doesn't have to travel back and forth. I'll give this place and Rebecca 10 read more
4 years ago
2 years ago
1 year ago
3 years ago
I was recommended The Crystal Bride from my best friends sister-in law and the recommendation did not disappoint. Receiving a text prior to my appointment asking for the styles of dress I was looking for was top notch in my opinion! They were ready when we got there and even accommodated us when my grandma couldn't go up the stairs, they brought the dresses down to us on the first floor! They selection of styles is vast and stunning. I absolutely loved my dress shopping experience and found the dress of my dreams! I highly recommend the Crystal Bride to anyone who is in the market for a wedding dress! read more
2 years ago
3 years ago
3 years ago
4 years ago
The Crystal Bride and their staff was so incredible. Irene helped me during my bridal appointment and was so patient as I couldn't decide between two dresses and had to try each of them on about 20 times. She helped me pick a beautiful and simple veil that would highlight the gorgeous train of my dress. My mom also got her mother of the bride dress and she was stunning!! The seamstresses here are just as incredible! They were always prepared for my appointments and my alterations were minimal! The Crystal bride has such a fun and upbeat environment. Every single service was easy and professional. I never had any stresses when it came to my dress -- my dress came in early and the alterations were so easy. Thank you all so much read more
I had the pleasure of accompanying my friend here last weekend on her first trip to a bridal shop. It was also my first tme in an upscale bridal store -- I found my wedding dress right away at a David's Bridal and hadn't looked any further. After coming to Crystal Bride and seeing my friend's experience, I really wish I had looked here for a dress! I'm not the kind of lady that enjoys shopping for anything, especially dresses, but Crystal Bride won me over. My friend was impressed too. The store itself is gorgeous: wood floors, brick walls, tin ceiling tiles -- my favorite interior decorating scheme lately. A beautiful wood staircase leads up to a second floor with more dresses. Several 'dressing stations' are scattered about the store so multiple appointments can occur at the same time. The dresses themselves are beautiful. If I recall correctly, the dresses on the racks are 'sample' dresses; so, when you order a dress, you'll be getting a brand-new one and not something that many other people have already tried on. And the best part?? All the dresses were under $2,000, which is great for designer dresses! I still can't fathom spending that much on a dress, but it's still on the lower end of designer dress prices. My friend's consultant was Kayla, who was sooo sweet and patient with us. She didn't push anything and offered many suggestions on how to modify dresses. She also listened to my friend and brought dresses that fit the criteria she was looking for, which made for a quick, yet laid-back appointment. Every dress looked great. She didn't end up buying a dress because she wasn't 'in love' with any of them, but we were all very happy with the way everything went. And they even have a K-Cup machine for coffee or tea while waiting! Sweet. On our way out. I noticed a decent selection of bridesmaid, mothers, and flower girl dresses. Some of the bridesmaid dresses were stunning, and the kind of dresses you could wear again without someone knowing it was a bridesmaid dress. Highly recommend this place. read more
5 years ago
I seriously cannot recommend the Crystal Bride enough. I'm from out of state and am temporarily living in the area until December. I knew I needed to get a dress and didn't want to wait. This business was recommended by one of my local friends, and after trying 4 other bridal shops in the area they can't even compare to this place! From before my appointment even started they had me fill out a questionnaire with what styles I liked and my budget. Mckenna, was the girl who helped me out and SHE WAS AWESOME. She was so personable and professional and really knew what she was doing. I am completely obsessed with my dress and am even happier because it was $800 under my max budget! read more
7 years ago
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7 years ago
Great experience with Crystal Bride from my first appointment to all the fittings. My dress was perfect! read more
4 years ago
3 years ago
7 years ago
The Crystal Bride was one of three places where I tried on dresses. This was by far the best experience, and where I ended up purchasing my dream princess dress for my husband and my 20 year vow renewal at Disney World! My consultant was Kayla, and as other reviews have mentioned, she was very nice and patient when I had a difficult time making a final decision. She was very helpful in knowing which dresses that they carried that were the style I was looking for. She was also not pushy, but encouraged me to pick the dress I really loved instead of settling for one my family might have approved of more. I was also very happy with the dress that was ordered, it really was far more beautiful than the sample dress I had tried on. The alterations went smoothly as well. The seamstress was able to add beaded fabric to the neckline so it was more modest as I requested, it was very well done and I felt it looked like it was part of the original dress. Since it was a destination vow renewal, I had to pick up the dress the week before. They had the dress beautifully steamed and pressed, and let me know how to keep it fluffy for the ceremony. All in all a great experience. My dress was so beautiful and perfect for the venue. Believe it or not, I even got a compliment on the dress from a celebrity who was visiting Disney World while I was having pictures taken! Thanks Crystal Bride! read more
10 years ago
This shop is the kind they warn you about. They pushed a defective dress on me, and then tried to get me to pay money out of my own pocket to fix it. Shopping for the dress was fine, but the trouble started when I came in for my first fitting. The dress was obviously made wrong: lace missing from the bodice, too short (couldn't wear heels, and I'm average height), and the entire top was misshapen. I tried to bring my concerns up with the staff, and not one person would even look at the dress or make eye contact with me. Two salespeople (who seemed to look over my shoulder) told me all sales were final, and I would have to pay their in-house seamstress to make it right. The seamstress quoted me at $400 to make alterations to fix the defective dress. I was so upset, crying in the store, and my mom was comforting me, when a salesperson walks up and reminds us that we still $750 on the rest of the dress. How thoughtful. Days later, after multiple phone calls and presenting photographic evidence, they finally agreed to look at the dress instead of just arguing with me--and the tone changed immediately and they offered to order a new dress. I said I didn't trust them, the saleswoman on the phone laughed, and said, "Well you don't have any other options." After two more phone calls, my money is coming back to me via a check in the mail, because to refund my credit card they'd charge me a 3% service fee. In the end, I never received an explanation, nor an apology. EDIT: Per the shop owner's commentary, I DID EVENTUALLY receive a solution--three days later. I had to wait three weeks for an apology. My review is going to remain one star, because of the manager's feedback, below. I'm also going to mention that the seamstress blamed my body for the dress not working because I'm "too tall and leggy." read more
Business owner information
Nancy M.
The Crystal Bride would never "push" a defective gown on any of our…
11 years ago
Crystal Bride is the first place that I went to check out wedding dresses and I wound up not purchasing a dress after my appointment. So I guess you could take my review with a grain of salt. I found the whole experience to be a lot more easy going and fun than I thought it'd be, therefore the 5 stars. I'd wholly recommend any bride to ask for Kayla as their consultant. Street parking (thankfully not parallel parking) was easy on a weekday evening. You fill out a quick questionnaire before you're ushered upstairs to where the wedding gowns are. I honestly had a lot of anxiety about dress shopping. I've already been inundated with tons of unsolicited opinions on how my wedding day should be and it's all but killed my excitement for planning. I was worried about a pushy sales lady just making it all worse but Kayla was the farthest thing from it. She listened, was respectful of my budget, and was so easy to get along with. My appointment started with her encouraging me to take a look and pull a few dresses that may catch my eye. She explained that since it was my first time dress shopping, it'd be better to start by trying on a few dresses initially so that I don't get overwhelmed. After I tried on each dress, she'd ask what I liked about it, what I could change, etc. I appreciated that Kayla asked if I preferred that she help me get into gowns or if I'd rather have my cousin help me and then she'd step back into the fitting room to finish clipping the dress. She just made me feel completely at ease and never gave her opinion unless I asked first. I wound up not purchasing a dress just yet because I feel compelled to check out at least one more place. I really loved a Maggie Sottero dress though and upon looking it up later online, realized that Crystal Bride had priced the dress fairly and even competitively. Kayla was very transparent about additional, possible charges like a rush charge or alterations. Making an appointment online or via phone is easy to do. I'd recommend making one at least a few weeks in advance if your schedule isn't very flexible. read more
5 years ago
I was ready to search for my perfect gown for my upcoming wedding. I have heard time and time again about The Crystal Bride and knew that I wanted to go. And I am so glad that I did! I worked with Kristin who was the absolute best. I can not say enough good things about her. She made me feel comfortable, listened to what I was saying and made the experience unforgettable! I had an amazing time finding THE gown! I said Yes to the dress!!!!! If you are ever in doubt of where to start you search, start here! And ask for Kristin if you can!!! read more
8 years ago
I have an awesome experience with Crystal bride from start to finish. When I called to make my first appointment to try on dresses the lady who answered the phone asked what I was looking for and gave me a recommendation over the phone which ended up being my dress! Rebecca is an absolute pleasure to work with - for every fitting my dress was waiting for me in a fitting room and they were very organized! Mila (spelling?) did my alterations and she can work miracles and made the dress fit me perfectly! I got so many compliments on it and I want to find another reason to wear it again! I would recommend Crystal Bride to anyone! read more
3 years ago
I love everything about Crystal Bride except for the limited hours. Yeah, the location is a bit out there, but Geneva is a cool place to go. Each time I went there, I tried to take advantage of the small downtown, shop lined main street vibe it has. In particular, I want to note Chef Roby's All Chocolate Kitchen on 3rd for chatting, Old Towne Pub on State St for food, and the nearby Starbuck's for hanging out or working. Anyway, back to the focus, Crystal Bride - great place to get dresses for a wedding. My friend got her wedding dress here (first dress she tried!), and after visiting at least 5 places, we found my bridesmaid dress here. We both worked with Sarah who was both positive but honest, which helped us with our selections. The upstairs of the shop is where we had our fittings. It's beautiful up there with wooden floors and definitely doesn't feel like a standard David's Bridal or even House of Brides. For all fittings going forward I only came into the downstairs area of the shop. I liked that the fittings were available in the shop. As I stated, the limited hours are my only criticism. I don't think they are open on Sundays and during the week, only a few nights are available. In making the appointments, the staff wasn't very good about picking up the phone, and I left a few voicemail messages - not sure if the time I requested was confirmed or not. So I guess in short the in-store experience is great, but figuring out when to get there is the toughest part. Work through it, and I think you'll like what you find at Crystal Bride. read more
I walked into Crystal Bride on a Saturday afternoon a little discouraged with wedding dress shopping. I was searching for a tea length gown that had straps of some sort. I had tried on at least twenty dresses, and met a lot of resistance with sales people at other stores who felt I needed to give up on my "must haves." Nancy greeted my cousin, sister, and myself instantly and sent us upstairs to begin looking around. Nancy began showing me tea length dresses, but I was somewhat unimpressed. I explained to her my vision, and she thought about it for a few minutes. She came back with the most beautiful Maggie Sottero gown. It was beautiful with two problems: full length and strapless. However, it had a jacket. Nancy quickly began explaining what we could do with this dress to make it my own, and perfection for our Rat Pack wedding. I walked out to the mirrors, and I knew it was the one. It fit and flattered in all the right areas. Nancy continued to work with me throughout fittings to ensure I had the fit and look that I had set before her months before. Ompara, their seamstress did an amazing job of executing the changes. At first, she was worried and even double checked with Nancy that I wanted to cut off three to four feet from my dress. However, she was impressed with the final product that was simply an idea from a girl, a dress from a sales woman, and a creation from a seamstress. read more
5 years ago
I wish I could give them 10 stars. From booking the appointment to the day of the actual dress finding appointment, they have been so helpful during this process. I feel like their team took a personal interest in my story and genuinely wanted to help me find the perfect dress. I had Kristin as my consultant and she is AMAZING! so friendly, listened to my critiques of the dresses, she never once made me feel rushed or uncomfortable. I am so happy I found my wedding dress here! I highly recommend booking an appointment here! read more
7 years ago
Business owner information
Nancy M.
We are sorry that you were unhappy with your experience. I looked up…
3 years ago
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More info about The Crystal Bride
207 W State St
Geneva, IL 60134
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(630) 397-5040
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https://www.crystalbride.com
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