Loved the attentive and accommodating service and staff here! Kiara helped me to find the Wedding…read moredress of my dreams. When certain dresses didn't match my style - she managed to find the perfect combination to turn a two piece Martina Liana into the most comfortable and manageable dress I ever stepped in to. BB was the 3rd place I went to to look for a dress and my search was complete! I also had my alterations done here as well- the adjustments made were perfect! I had no issues stepping on my dress the day of my wedding and the dress (which was also strapless) did not even budge or sink down when I was walking and dancing the night away! I would definitely recommend booking an appointment here for that special dress for any future brides' special day with no hesitation!

My experience with Bella Bianca was wonderful. Lara was incredibly helpful in picking out dresses…read moreand walking me through the decision. There wasn't any pressure whatsoever, but I did end up finding my dress! The space was nice and there was a wide variety of dresses in all styles and budgets. I was the only bride in the store at the time so I had a top notch experience. I would recommend this salon to everyone!

Lexi was absolutely amazing and helped me find my dream dress. She made me feel so comfortable and…read moretruly listened to my ideas while being very respectful of my budget. Everyone was wonderful with my family and friends too! We had champagne and celebrated buying the most beautiful wedding dress here. I would definitely recommend this store!

Had the most wonderful experience here! We had champagne, got to try on beautiful dresses and I…read morefound the one on the first day! My stylist was so helpful and made the experience so much better. Many options to choose from with varying price ranges. Highly recommend!

I would save your time and energy from this place! I struggled to order a tiara, let alone a…read morewedding dress!! I visited the Schaumburg location in May and also liked a tiara at that time. I was told to come in again for the tiara. I asked the associate about coming in again for the tiara because I lived kind of far and let her know this. She did not mention to me that they were moving locations a WEEK later! I called a week later to say that I'd like to come in to pick up the tiara (they sold the last one), but then they added that they are moving locations to Lombard and are pretty much packed up. This was unprofessional from the beginning since they could have mentioned this and saved my time and commute! I then was made aware that I could order the tiara through the phone and have it shipped to me since I told the associate that I live even FURTHER from Lombard. The tiara was ordered and no comments were made about picking up the tiara in store. They put my address on the invoice and told me it would be shipped to me. They added a shipping fee to my transaction. I called for weeks for a status update, but no one would try to help. THEN, they told me that another shipping fee would be added in addition to ship it to my house, otherwise I would have to come in the store to pick up the tiara. Every associate that I spoke with on the phone was rude and would not relay the message to a manager! I've been calling and asking to speak with the manager for MONTHS! Two emails were sent, still waiting for a reply on the second one. The first email was sent mid-August and a reply was given a MONTH LATER! The manager still didn't address added charges, poor customer service, and all the other issues I've been inquiring about. I'm still waiting to hear back from the non-existent manager about all this, as well as the tiara that was told to ship out at the MOST 6 weeks. It's been well over 3 months now. VERY UNPROFESSIONAL and sad that they are providing this kind of customer service to brides who are trying to enjoy this special time in their life! Seems like they take pleasure in stressing people out after reading all these other reviews!

Absolutely awful. Do not trust House of Brides in Lombard…read more If I could give zero stars, I would. This was hands-down one of the worst customer service experiences I've ever had. I strongly urge you to avoid House of Brides in Lombard, no matter how many positive reviews you may read -- let me walk you through my experience. I visited the store in December 2024 and was initially pleased. Lucy helped me find my dress and was kind and communicative. She gave me the store's number to stay in touch and assured me the dress would be ready by mid-May 2025. But when mid-May came and went with no update, I had to reach out myself. I was told the dress was "still in production and would be shipped in the next two weeks." Two weeks passed. Still nothing. I called during business hours -- straight to voicemail. I left a message. No response. Now we were in early June, and I was still completely in the dark. With my wedding in early August, I was understandably growing anxious. I followed up with Lucy again mid-June. She repeated the exact same message -- word for word -- from a month earlier: that the dress was still in production and would be shipped in two weeks. At that point, I knew I was being misled. By the end of June, still no update. I went to the store in person. Maria first told me they had no idea where the dress was and that it was "out of their hands." But when I pressed, she checked the system and told us the dress was in Texas -- so clearly they did have some idea, they just didn't want to take responsibility. Throughout this entire process, not once did Lucy, Maria, or Ava (the store manager) apologize for the delays, misinformation, or complete lack of accountability. The dress finally arrived in mid-July -- two full months late. When I showed up for my first alteration appointment (which we had confirmed by phone), the dress wasn't prepped or steamed. They had the date written down wrong and were unprepared. To make matters worse, I was sold the wrong straps for my dress -- straps I had already paid for. This meant the seamstress had to spend extra time reshaping them just to make them work. Instead of the expected three alterations, we had to go in five times in one month because of repeated errors and delays -- none of which were ever acknowledged with a genuine apology. The only bright spot was Toni, the seamstress. She was kind, skilled, and professional -- a total lifesaver. If you do end up here, I sincerely hope you work with her. Thanks to Toni, the dress will be done in time. But I've been a nervous wreck for nearly three months, and this experience stole so much of the joy and excitement that should have come with my wedding dress. Bottom line: I would never, ever recommend House of Brides in Lombard.

We arrived to look for some prom dresses. The girl at the front desk gave us a big hello and told…read moreus to go look through the racks. That was the last we saw of her and anyone else in the store. The selection wasn't very good and the sizes were all over the place. Don't waste your time here for prom dresses.

...Stop in the Lombard location to find my daughter a pair of shoes to go with her prom dress…read moretoday. Everyone there was so nice to us and Marsha ended up helping us fine not only the prefect pair of shoes but also a lovely pair of earrings and a bracelet to complete the look. From start to finish we received amazing service and we'll definitely be back!! XOXO

Nancy did an amazing job shortening an evening dress. She noticed an imperfection in the waistline…read moreof the dress that I completely missed. It was an easy fix and made the dress look much better. I've recommended Nancy to several people, and every one of them has loved her work.

Nancy altered my daughter's prom dress. When we first met, she gave me an estimate on cost and…read moretiming, and both were correct and reasonable. Her work was good and she was pleasant. We will use her again in the future.

Update: My wedding dress fit like a glove. I admit there…read morewere miscommunication on the time of my first fitting - make sure you triple check the date and time as well as all of the alterations requested - but the second and final were smooth. Fifi and her staff are wonderful and my guests and family loved my dress. They have a wide selection to fit most bridal tastes. Shout out to the designer, Casablanca, for making a dress that isn't pure white and complemented my Asian skin tone!

I found my wedding dress at Fifi's. She really makes you feel like family and is honest when…read morehelping you find the dress of your dreams. I didn't think I was going to fall in love with the first dress she picked out, but I did! Obviously I'm not going to show the dress on here, because my fiancé is bound to see it, but he will definitely be surprised when we get married!

She is an ABSOLUTE AMAZING SEAMSTRESS! Just wonderful!…read moreThank you! Everything fit perfectly after she altered to fit me perfectly!

I obtained a wedding dress that needed to be altered at a moments notice. Ms.Young accommodated me…read morewith expertise and knowledge of how to salvage my dress. She was warm and incredibly kind throughout the entire experience. She's truly a treasure, what was an ill perceived internet purchase turned into a gown of my dreams only thanks to her. Incredible work and craftsmanship, crack on!

This was the worst retail experience I've had. Things I wish I knew: they do not have any dresses…read morein stock, so there's really no point to go to the store. Your appointment is to get your measurements, but you can get that done anywhere. I was offered to try on a "similar dress" but it wasn't even the same fabric, style or color. It was a completely different dress 10 sizes too large. They didn't have any of 14 dress options that were selected by the bride. I was not communicated that it will take 3 months for the dress to be delivered. When I ordered the dress in person in the store, I was not communicated that my dress will not get in time. I had to follow up about the status of my delivery to find out that this dress is being shipped 2 weeks before the wedding date. There's no expedited shipping option. When I asked why nobody brought this to my attention (since this is a big problem), the staff was surprised by my frustration. According to Bella Bridesmaids the dress is expected to deliver the week of the wedding, so they have fulfilled the order expectations. This place doesn't offer alterations and by the time my dress arrives I won't have time to alter it at all. They also refuse to provide refund or take any responsibility for failing to provide proper customer service. Now I have to buy a second dress elsewhere, pay for expedited shipping and I'm $300 out for the dress that will get here the week of the wedding. Just overall extremely disappointed with the lack of care and rather transactional service. Just a very poor way of running a business.

Not sure what the other reviewers are talking about because I had a great experience at Bella…read moreBridesmaids. I walked in with my daughter and was greeted immediately! I would suggest making an appointment as, we did and had no issues whatsoever. The kind workers & cleanliness of the store made this mama happy! We will be back for other events!!! Thank you Bella Bridesmaids for making my girl and i feel special!