I have been a repeat customer for over 11 years and had just dined there 1 1/2 weeks ago & had my daughter dine there 2 days before my horrible experience on 3/19/19. Generally, as a current food service employee & with a hospitality management degree, I understand that people & places have their good days and bad days, however, the level of bad I experienced was an all time low- enough that a review was actually warranted.
After dealing 6 hours at the hospital, my mother and I couldn't wait to go back to Wolfies to enjoy some pretty darn good salsa, paired with chips and queso, while we relaxed and dined. With the family dining area only 1/4 occupied, I chose a booth with a tv directly above so that we could watch the NCAA game being shown. After 25-30 minutes later, a man showed up and chose to sit directly in the booth behind us, although the dining area was still relatively empty, this guy could have chosen a booth with its own tv. About 10 minutes later his lady friend showed up to join him. Up to this point, we had received our appetizer (queso did have a hair pulled out approximately the middle of the way, but I never had the chance to inform the waitstaff). Those of us in food service know no one is going to die from a hair in your food so I wasn't really too worried to report it. Also our main courses had arrived and we were just getting ready to enjoy the food-chicken tender platter and a fully-loaded baked potato-nothing out of the ordinary to report. Less than 10 minutes since this woman joined the table behind, I overhear, "can you change the tv to the Rockets game? My friend here can see the game but I can't." So while my mother and I ate food and actively watched the tv, a man arrives at our table, stands there with a remote, and without even asking us if we would mind if he changed the channel, just changes it while we are watching the game. I start to object when the "owner" walks off. I follow him and ask a staff member to find the man with the remote. He returns to the table and later I find that my mother informs him we were watching the tv and he should have asked. He then finds me, away from the other tables, and I tell him his actions were incredibly rude and that he should have asked us first if we would object to the channel being changed. What I encountered was a butt-hurt owner who was just told by my 77-year old mother he was in the wrong and then gets further butt hurt I got after him in front of his staff. After repeatedly telling him he was wrong, he never offered an apology. Instead, his pathetic attempt to provide customer service to smooth things out was to change the channel back to ESPN on a tv which was over 7 ft away. Now mind you, all this selfish woman had to do was get up and sit on the same side as her date to be able to see the game, but instead felt that she was entitled to make us watch what she wanted. This owner then made comments that we were the only table in the restaurant interested in the NCAA game, that they weren't even great universities, whatever, whatever as he desperately tried to justify his actions. I asked a young lady to please remove my $4.99 baked potato from the table and that it would be nice to remove it from the bill. The owner then shows back up to say he would box it up for me but would not comp the baked potato. Still butt hurt to admit he was in the wrong, and rightfully knew he should remove the item, he argues back and forth with me about the comp and can't grasp the fact that a patron could have their appetite ruined by his lack of customer service. In the end, this owner's stupidity thought he was getting back at me by not comping the bill when in reality I was being treated and he just screwed over my mother. Way to go winner!
In essence, if you care about a great dining experience, and love great quality food and a fun atmosphere, this is probably not your place. You can easily get delicious chips, salsa & queso just about anywhere. Same with chicken tenders and a baked potato. Same with crawfish or seafood for that matter. It is apparent that this owner, I'd find out his name & title during this debacle, is only interested in getting your money regardless if you enjoy your dining experience. There is no way I would ever give my money, or recommend to anyone to spend their money, at this establishment, especially with an owner who clearly is devoid of customer service skills. Feel free to browse through older posts, they all essentially state the same sentiments.
Pros: chips, salsa, queso, chicken tenders, crawfish seasoned (sometimes overcooked), fries, baked potato, gumbo (although arrived lukewarm, the bowl serving is extremely generous. Burgers have always been good as well.
Cons: really bad customer services on owner's part read more