Awesome service, they even got the water heater over a bench that was installed closer to the water…read moreheater space than it should have been. They were thorough in their explanation of how long our new gas water heater will last - the one they were replacing was 30 years old, and I wanted a new one that would last as long as possible. Tyler was personable, honest, and was not a "script" guy. I got three estimates, and these guys were not only the best, they actually knew what they were doing - they actually knew details about each water heater - and were more honest than the others I spoke to regarding two other bids. No hidden fees. A family company, selling American made tanks. I will definitely call them for anything water related. Top recommendation.

The guys replaced our 20 year old water heater in 30 min. They were in and out faster than it…read moretakes to drink a morning coffee. And they did it $1,500 LESS than two other notable local shops we got estimates from. I asked why so cheap and One Brother said simply, "that's how much it costs." THIS is integrity folks. No up-selling, no surprises, or vague line items--just two guys and a fast, professional install. I wish these two did insulation, framing, drywall; I'd hire them (or anybody like them) in a heartbeat. Diamonds in the rough. Easiest 5 I've ever given, and we've had a lot of work done on our 1952 Seattle home. Can't recommend enough.

For some reason, our outdoor American Standard AC Unit wasn't starting up when we needed it. After…read moreconsulting YouTube, I tried a number of potential fixes like reseting the thermostat and AC Unit by flipping their breaker switches, replacing the backup AA batteries for the thermostat, and finally, replacing the contactor and capacitor of the AC Unit. With all of these potential problem areas ruled out as the culprit, I finally had to consult the pros through Yelp. I reached out to RMR Heating and Cooling and other companies on Tuesday, May 14, and RMR was able to come see me sooner (Friday, May 17) than anyone else. Their fee was $175 for a diagnostic + simple repair, which was comparable and/or better than other companies' rates as well. So, we planned for them to stop by on Friday. On the day of, I reached out via text a couple of hours before the potential appointment time (4:00 pm) and heard back that they were going to be delayed a bit (with an offer to reschedule for Monday). I opted to stick with the Friday Appointment, so after RMR Heating finished the other job, they came over about 5 pm. The two of us talked through what I had done thus far and started looking at the AC Unit, thermostat and furnace. After some troubleshooting, it was determined that a blown fuse in the furnace was preventing the furnace from communicating with the AC Unit to turn on,. Once that was replaced, everything was working again. Tyler of RMR wanted to be sure that something else hadn't unnaturally blown the fuse in the furnace so he went the extra mile with some additional checks to make sure the problem was effectively resolved. And so far, everything's been working perfectly over the past 1-2 months. I hope to use RMR Heating and Cooling again in the future.

A big fat liar! Our…read morehouse is in escrow. We have a brand new Mitsubishi heat pump system Tyler installed for $25,000.00 eight months ago. The problem is it failed buyers inspection because it doesn't heat or cool. The following day Tyler recharges the system, certifies it "no leaks" and lies about an advanced diagnostics. Four days later our agent reports the system isn't working again. The buyer is spooked so we let them extend a contingency for the Mitsubishi heat pump to keep the deal together. Tyler says stop calling me. Two companies inspect the system and report the refrigerant is gone. On paper we have 16 months left of our RMR "Diamond Dealer" warranty. But I'm spending thousands on emergency repair services because Tyler can't be bothered and doesn't stand behind his work. Sort of unsurprising at this point but if you actually call Mitsubishi he's not a Diamond Dealer, he's not associated with them at all. This review stays up until Tyler decides to warranty his work.

An easy 5/5 rating, really appreciate Scott and his team. Communication was clear and prompt, they…read morewere very punctual for both appointments, and the pricing was fair and easy to understand. I had them come out and re-route my furnace's exhaust pipes, specifically fixing the terrible job a previous HVAC company did, and Scott fixed it in a fraction of the time with none of the hassle or mess. He even went above and beyond and replaced our air filter for us and repaired the vinyl tubing for pumping out furnace condensate, too.

Hired team to come and do a vent cleaning after my house had gone through a remodel. Appreciated…read morethey were up front with their cost structure. Tech came out and did his job well. Highly appreciates the experience

I have used Overlake since 2019 in two different homes. In addition to routine maintenance, I have…read morehad an entire A/C system installed which included electrical and gas line work which was difficult due to the location in a narrow hallway closet. I have also had them replace a condenser in another system. Recently, they replaced a gas water heater with a tankless system. This was a difficult installation due to the location in the center of the house and the need to install intake and exhaust pipes to the exterior of the house. A technician and two installers made visits and then I was given a detailed proposal with recommendations and several options. The owner, Robert, called to answer my list of questions, so that I fully understood my options. The work was scheduled within the week. The technicians arrived on time, reviewed the project with me and kept me updated as the work progressed. They laid down protective coverings over hardwood floors, as they had to drain and remove the 80 gallon water heater through the living area. The installation required that they cut two access openings in an existing chase to gain access to an outside wall. They cleaned up afterwards and I could not tell that they had been working there. I have always experienced great service from the initial contact through the competition of a project. I would definitely use them again and highly recommend their HVAC and water heater services.

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

Boris was friendly, informative and very professional. He finished the work on time and also helped…read moreout with a pending sink clean. Pricing was good as well.

Great service. Very responsive and replied to me within minutes providing with a good quote without…read morelengthy back and forth and useless appointments. Then came in the agreed time and did the job well. Thank you!

We had a water heater leak late afternoon on a Saturday. Not only were they helpful in providing…read moresteps to shut off water and drain it if needed immediately, but they got us in for a replacement on Sunday morning. The way it's set up now looks way better than our builder grade version, and the water is gets hot a lot faster. Would definitely recommend, and won't hesitate to rely on them again if there's ever a need.

This is the first time that I have used Big Sky Heaters and I want you to know Barry did a great…read morejob getting out and replacing the water heater that had stopped working and getting it replace within hours to make my tenants back with hot water. I am impressed with them and will be using them again in the future. Thanks you Barry for making me look good to my tenants! Sincerely Bob M

I put a long list of odd jobs up for bid on Yelp and Johnny was quick to reply, responsive, and…read morevery friendly. He was knowledgeable and put forth really good (and cheaper) solutions for a couple of the projects that turned out really nice. He was timely, cleaned up between the days he was at our house and even added to the job when I found a few more things for him that he was interested in doing all at a reasonable price. He fixed broken hollow core doors, he fixed a huge drywall hole, several other drywall repair areas, reinstalled a cabinet that was broken off, repainted an entire door and a few other things. Definitely saving his number for future use. Thanks Johnny!

We had a gutter overflow situation, so I submitted a request on Yelp. Johnny responded immediately,…read moreand I was impressed with his overall responsiveness--I never had to wait more than a few minutes to get a reply to a question. We scheduled a time for him to come by the house, and he got to work right away, clearing the clog and sharing a video with me to show me a separate problem with the gutter brackets. He fixed that too. All in all, he solved our problem within a couple of hours, and at a very reasonable price. Highly recommend. I will reach out to him again for our next project.

We have used GHP 4 times now and are always so impressed by their customer service. They have done…read morebig jobs (water heater) and small jobs (toilet replacement and dishwasher repair). I had Andrii out this morning to check out a potential leak under my utility sink. He was so kind and thorough. This is a company that obviously values customer service and retention, because he saw that I was a repeat customer and checked my crawl space for free (it saved me $280). Luckily I did not have a leak and he helped me troubleshoot the issue. I am always able to reach the scheduler when I call & getting a timely appointment has never been an issues. They show up when they say they will and they never try to sneak in added charges. The work is done quickly and done well & I love that they value repeat customers. We will always use them as long as we live in the area (Snoqualmie).

We needed a new toilet installed, sooner the better, and Omid responded quickly (sent in request…read moreFriday night, got response Saturday morning), and Pavel came out and was able to give us an estimate same-day, and fit us into his schedule later that afternoon. Pavel was professional, communicative, and did a great job. Price was a little above other quotes we got, but he was able to fit us in faster than anyone else. Very happy with the results!

Bob's was exceptional on every level…read more Greg and Peter did the initial inspection and prepared the estimate. They patiently walked me through the process and answered all my questions without any high pressure tactics. They thought through ways for me to save money without compromising efficiency. Their estimate was significantly less than those of other companies I contacted. I truthfully cannot say enough about the installation crew of Cody and Brian. This was a four-day job and throughout Cody and Brian were communicative, courteous, efficient and very knowledgeable about optimum installation methods. They cleaned up at the end of each day and took every precaution to prevent any damage to walls, etc., during installation of heavy and awkward water heaters and furnaces on both the main and second levels. Then, Peter and his crew from Bob's sister electrical company, Washington Energy Services, like the Bob's crew, went above-and-beyond. Peter spent a lot of time analyzing the situation to come up with the most efficient, cost effective and least intrusive methods to update the wiring to accommodate the new equipment. Bottom line: Bob's far exceeded my expectations on every level.

Terrible company. Had a technician come out to diagnose why our cold air return was blowing cold…read moreair, but they could not provide any solution or any reason whatsoever. Paid a $175 fee for them to come out and tell me nothing but a load of crap. They were the ones who put the furnace in the house but cannot stand by their work. Gone are the days where you could trust a company and their work. I would not recommend using Bob's Heating for any services.

They did a fantastic job. Orlando and Kameron were professional, funny, and just great guys. They…read moredid an excellent job on the install. The company overall has been a pleasure to work with and was priced very fairly and much lower than some of the competitors. I would definitely use them again.

Reached out through Yelp looking for routine maintenance on our 2-year-old ductless mini-split…read moresystem. They gave me a good quote and I gave then the job. I then asked if they could also quote me on routine maintenance for our furnace. They could have easily charged me for an added service, but told me they had a fall special for doing both jobs together that was $30 less than what they had quoted me for just the HVAC work! Says a lot about them, I think. Of course, it's the actual work that matters most. My service tech, Matt, called enroute and gave me an accurate time of arrival. He was very professional and even showed how to do periodic cleaning. He found a leak in our furnace that needed a small repair. He did the repair with no additional charge. This company is great. I've already put them in my calendar for next year's routine maintenance and I would definitely call them if I had any other issue before then.