A big fat liar! Our…read morehouse is in escrow. We have a brand new Mitsubishi heat pump system Tyler installed for $25,000.00 eight months ago. The problem is it failed buyers inspection because it doesn't heat or cool. The following day Tyler recharges the system, certifies it "no leaks" and lies about an advanced diagnostics. Four days later our agent reports the system isn't working again. The buyer is spooked so we let them extend a contingency for the Mitsubishi heat pump to keep the deal together. Tyler says stop calling me. Two companies inspect the system and report the refrigerant is gone. On paper we have 16 months left of our RMR "Diamond Dealer" warranty. But I'm spending thousands on emergency repair services because Tyler can't be bothered and doesn't stand behind his work. Sort of unsurprising at this point but if you actually call Mitsubishi he's not a Diamond Dealer, he's not associated with them at all. This review stays up until Tyler decides to warranty his work.

I've dealt with RMR a couple times and every time we received nothing but stellar service. The…read morefirst time was a to troubleshoot why we were all of a sudden running out of hot water very quickly. It ended up being a setting on the water heater. Hayes was amazing, definitely went above an beyond to help us and resolve the issue. The second time was to service our A/C and Furnace. I dealt with Hayes again (we live down the street). He came, serviced the units and redid the protection on the exterior tubing to the A/C unit. They're just a fantastic company. They provide excellent customer service and their pricing is amazing. They'll always be our go to for HVAC needs. They'll also be who we recommend to all our friends and family! Thank you!!!

An easy 5/5 rating, really appreciate Scott and his team. Communication was clear and prompt, they…read morewere very punctual for both appointments, and the pricing was fair and easy to understand. I had them come out and re-route my furnace's exhaust pipes, specifically fixing the terrible job a previous HVAC company did, and Scott fixed it in a fraction of the time with none of the hassle or mess. He even went above and beyond and replaced our air filter for us and repaired the vinyl tubing for pumping out furnace condensate, too.

Hired team to come and do a vent cleaning after my house had gone through a remodel. Appreciated…read morethey were up front with their cost structure. Tech came out and did his job well. Highly appreciates the experience

I had Overlake install a new furnace and then a new water heater (everything always breaks all at…read moreonce, of course) in about a 2 week period this winter in my parent's house. They were able to make it out within a day or two both times. The owner was easy to work with for scheduling. They don't try to pressure you or upsell at all, which I appreciated. The quotes I got were in line with other area vendors. The technicians were very professional and helpful despite the resident of the house being very crotchety. Would definitely hire this company again.

I had a great experience with Robert. I sent a request and he responded within minutes about an…read moreissue with my furnace. Instead of pushing for a service visit, he spent about 20 minutes on the phone patiently walking me through a few diagnostic steps because he suspected it might be a common issue based on my description. We were able to identify the problem together, which I'm very grateful for. That kind of honesty and willingness to help is rare and says a lot about someone's character. I really appreciate the time he took to help me out and would definitely recommend him and his company to others.

Excellent service from Boris S. and his colleague…read more My gas water heater had stopped working, and I also had a toilet with a slow leak. They arrived on time, sent an ETA text beforehand, quickly diagnosed the issues, and had the water heater running again within about 20-25 minutes. Boris also took the time to discuss replacement options for the future, including a Bradford White water heater, and promised to follow up with a quote and recommendations. The toilet repair will need a little more time to confirm, but overall I was very pleased with their professionalism, communication, and responsiveness. I would not hesitate to call them again for future plumbing work. Thank you, Boris and colleague!

Boris was friendly, informative and very professional. He finished the work on time and also helped…read moreout with a pending sink clean. Pricing was good as well.

Guys specialize in water heaters. It's a no brainer. Our started leaking. The tech told me he's…read moreinstalled 10,000 of these. Price was good, it was fast, and painless. (posting a year later as forgot in drafts)

We had a water heater leak late afternoon on a Saturday. Not only were they helpful in providing…read moresteps to shut off water and drain it if needed immediately, but they got us in for a replacement on Sunday morning. The way it's set up now looks way better than our builder grade version, and the water is gets hot a lot faster. Would definitely recommend, and won't hesitate to rely on them again if there's ever a need.

He did some requested repair on exterior steps, and made sensible recommendations without undue…read morepressure. It was a great value. He was very charismatic in a laid back way.

I put a long list of odd jobs up for bid on Yelp and Johnny was quick to reply, responsive, and…read morevery friendly. He was knowledgeable and put forth really good (and cheaper) solutions for a couple of the projects that turned out really nice. He was timely, cleaned up between the days he was at our house and even added to the job when I found a few more things for him that he was interested in doing all at a reasonable price. He fixed broken hollow core doors, he fixed a huge drywall hole, several other drywall repair areas, reinstalled a cabinet that was broken off, repainted an entire door and a few other things. Definitely saving his number for future use. Thanks Johnny!

We needed a new toilet installed, sooner the better, and Omid responded quickly (sent in request…read moreFriday night, got response Saturday morning), and Pavel came out and was able to give us an estimate same-day, and fit us into his schedule later that afternoon. Pavel was professional, communicative, and did a great job. Price was a little above other quotes we got, but he was able to fit us in faster than anyone else. Very happy with the results!

They overcharged my elderly mother to snake a sink. $570 "flat fee," and when I call to get…read moreclarification or an explanation the phone is answered by an AI bot that pretends to be a human but is programmed to shut you down. "There's no leadership here to talk to you." Don't fall for their "flat fee" system. Very overpriced, and designed to keep you throwing good money after bad. If a plumber won't tell you his hourly rate before he arrives, you're going to pay too much.

Bob's was exceptional on every level…read more Greg and Peter did the initial inspection and prepared the estimate. They patiently walked me through the process and answered all my questions without any high pressure tactics. They thought through ways for me to save money without compromising efficiency. Their estimate was significantly less than those of other companies I contacted. I truthfully cannot say enough about the installation crew of Cody and Brian. This was a four-day job and throughout Cody and Brian were communicative, courteous, efficient and very knowledgeable about optimum installation methods. They cleaned up at the end of each day and took every precaution to prevent any damage to walls, etc., during installation of heavy and awkward water heaters and furnaces on both the main and second levels. Then, Peter and his crew from Bob's sister electrical company, Washington Energy Services, like the Bob's crew, went above-and-beyond. Peter spent a lot of time analyzing the situation to come up with the most efficient, cost effective and least intrusive methods to update the wiring to accommodate the new equipment. Bottom line: Bob's far exceeded my expectations on every level.

Terrible company. Had a technician come out to diagnose why our cold air return was blowing cold…read moreair, but they could not provide any solution or any reason whatsoever. Paid a $175 fee for them to come out and tell me nothing but a load of crap. They were the ones who put the furnace in the house but cannot stand by their work. Gone are the days where you could trust a company and their work. I would not recommend using Bob's Heating for any services.