I used Genova Diagnostics for a test that requires frozen saliva samples to be shipped overnight to…read moremaintain specimen integrity. I followed the instructions and dropped my completed samples at a FedEx in the morning on 12/23, but the package wasn't picked up until 12/24 and didn't arrive until 12/27--five days later. Because of this, I was understandably concerned that the samples might no longer be valid. I contacted Genova on 12/27 to ask whether the samples passed their stability / integrity check and whether I would still be charged if the results weren't usable due to the shipping delay. They did not respond until 12/30, and said only to call them. I responded the same day, explaining that I was traveling and unable to call, and asked if they could please provide the information in writing. Since then, I have not received any further response or clarification. This has been frustrating because the test instructions emphasize the importance of overnight shipping and timely handling, yet when I tried to address a delay that was outside my control, the company provided minimal communication and no written follow-up. At a minimum, I expected timely confirmation about whether my sample was usable and whether I would be billed for an invalid test. Based on my experience, I would advise others to exercise caution when dealing with Genova, and I hope Genova improves both their communication and their process for handling time-sensitive specimen issues.

Scam. They're not up front about costs, and they continue to rise. Insurance won't cover their…read morefaulty tests.

Had a great experience today! Checked in online, was able to wait in my car until they were ready…read morefor me. Christy at the front desk was friendly and efficient in checking me in. And then another Christy took me back to draw my blood. I have passed out several times while giving blood before and she took extra care in getting me set up in a recliner and took the time to really study my veins to make sure she got the best one. And then she talked to me the entire time (I had a pretty good amount that needed to be drawn) and it went great!! I had my blood drawn at Quest a couple of months ago, and it was a complete different experience there! I even left with blood on my clothes after there. Will never go back to Quest. Thanks Christy and Christy!! From Kriste :)

Having an appointment doesn't seem to matter here. I was finally taken back 50 minutes after my…read moreappointment time. I was there for a urine drug test, and at that point I was on the verge of wetting myself because I had drank a bottle of water prior to arriving. 40ish minutes into my wait I inquired on how long it would be and said I really had to go, and I was told "you have to hold it because our only bathrooms are in the back." Wow, they don't even have public restrooms, which is absurd to me. The woman who helped me with my drug test was friendly enough. I've never had to wait this long for a drug test at any other lab facilities, even as a walk in. Avoid this location if you can.

Everything was fine at Quest! I arrived early, appointment…read morewas scheduled for 8am, and I was called in at 7:45. The waiting area had a place to log in or scan your paper work. No need for a receptionist. Waiting room was fine, nothing fancy but clean. Lobotomist lady was super nice and friendly. I had 13 different tests done and I started to receive some of the results in less than 24 hours. Still waiting for 4 more tests which I am sure will arrive shortly. The room I was admitted in was clean as well and I was out of there in less than 15 minutes. The website is easy to navigate, just read and follow the instructions. I found out about Quest via Fullscript after my nutritionist requested the 13 different blood work needed I was scheduled to go to a different quest lab but received an email a few days prior to my appointment to let me know that particular location was closed, and I needed to go to 2 Doctors place in Asheville. I could not reach Quest but contacted Fullscript and they helped me reschedule for the same day and time at the other location.

Horrible hours, they don't do drug tests past 1:00 and they don't operate outside work hoursread more

Updating my visit since it's been awhile since my first review…read more So I went to Mission Lab Express for blood work, and overall, it was a positive experience again! It's great going in to get your blood drawn and you know ahead of time it won't be too bad. And it's even better that the process was fast once you're checked in. That's always a plus when you're dealing with medical appointments as we all know!! The girls behind the counter at Mission Lab Express are skilled at taking blood. The fact that it never hurts when they do it is definitely a testament to their expertise. Having a painless experience during blood work can make a big difference in how comfortable you feel throughout the process. Mission Lab Express provides efficient and skilled service when it comes to blood work! I go at least once a year here. Keep up the good work guys!!

I went to Keystone laboratories to get some bloodwork done. My experience was great! I had a hard…read moretime giving blood right after I felt like I was gonna pass out. But then Cherie helped me calm down and get past my panic. She gave me a juice and a hug and was so incredibly sweet! In addition the guy who took my blood was very sweet and compassionate as well when I freaked out after. The staff here is very kind and caring and provide a safe and welcoming environment!

No appointment, no wait time. The phlebotomist was very pleasant and she was very knowledgeable…read moreabout the test.

I can only hope their lab work is better than their customer service, but poor quality management…read morein one department usually indicated poor quality management throughout an orgaization. Impossible to get the documentation needed for reimbursement for either insurance or a health savings account. They are totally unresponsive nor do they understand how HIPPA works. They seem to think the law prevents them from giving you your own health information. I plan to let me doctor know I will absolutely insist for future labs she find someone else for me. UPDATE - After posting this and another review on their Facebook page the company reached out to me and got me the paperwork I needed to file claims.

7/11/19 I had my neurotransmitters tested and my levels came back low as I would expect from having…read morethe symptoms that I was having. My husband had his tested and his results were half of what mine were and he does not have any symptoms. Test is Bogus!

The office staff are friendly and appear to be very competent. But scheduling is problematic…read more I arrived at 10:45 am for an 11:00 am appointment. After watching several patients being admitted after I had arrived, I asked why all those people were admitted ahead of me. They said I had a same-day appointment and they were trying to fit me in. This was not true; my appointment was made two weeks previously and confirmed by telephone a couple of days previously. The office staff apologized and finally admitted me at 11:30 am.

Beautiful office space with easy access and plenty of parking. The ultrasound technologist was…read morethorough and friendly.