I used Genova Diagnostics for a test that requires frozen saliva samples to be shipped overnight to…read moremaintain specimen integrity. I followed the instructions and dropped my completed samples at a FedEx in the morning on 12/23, but the package wasn't picked up until 12/24 and didn't arrive until 12/27--five days later. Because of this, I was understandably concerned that the samples might no longer be valid. I contacted Genova on 12/27 to ask whether the samples passed their stability / integrity check and whether I would still be charged if the results weren't usable due to the shipping delay. They did not respond until 12/30, and said only to call them. I responded the same day, explaining that I was traveling and unable to call, and asked if they could please provide the information in writing. Since then, I have not received any further response or clarification. This has been frustrating because the test instructions emphasize the importance of overnight shipping and timely handling, yet when I tried to address a delay that was outside my control, the company provided minimal communication and no written follow-up. At a minimum, I expected timely confirmation about whether my sample was usable and whether I would be billed for an invalid test. Based on my experience, I would advise others to exercise caution when dealing with Genova, and I hope Genova improves both their communication and their process for handling time-sensitive specimen issues.

Absolutely the worst lab I have ever worked with, and I am a healthcare provider. They have…read moreterrible customer support, and their costs are astronomical without any justification. They will bill your insurance thousands of dollars for a test that cost a few hundred. Use Diagnostic Laboratories instead. They have reasonable prices and just as accurate results.

I went to Keystone laboratories to get some bloodwork done. My experience was great! I had a hard…read moretime giving blood right after I felt like I was gonna pass out. But then Cherie helped me calm down and get past my panic. She gave me a juice and a hug and was so incredibly sweet! In addition the guy who took my blood was very sweet and compassionate as well when I freaked out after. The staff here is very kind and caring and provide a safe and welcoming environment!

No appointment, no wait time. The phlebotomist was very pleasant and she was very knowledgeable…read moreabout the test.

Had a great experience today! Checked in online, was able to wait in my car until they were ready…read morefor me. Christy at the front desk was friendly and efficient in checking me in. And then another Christy took me back to draw my blood. I have passed out several times while giving blood before and she took extra care in getting me set up in a recliner and took the time to really study my veins to make sure she got the best one. And then she talked to me the entire time (I had a pretty good amount that needed to be drawn) and it went great!! I had my blood drawn at Quest a couple of months ago, and it was a complete different experience there! I even left with blood on my clothes after there. Will never go back to Quest. Thanks Christy and Christy!! From Kriste :)

Standing room only. Wait hours for a pre-employment drug screen. I have never experienced such a…read morelack of basic customer service or even the decency to have enough seats for the patients. Also the screens did not work so you have no idea where you are in line. The care quality was not good. Overall I wish Employers would find another place

The office staff are friendly and appear to be very competent. But scheduling is problematic…read more I arrived at 10:45 am for an 11:00 am appointment. After watching several patients being admitted after I had arrived, I asked why all those people were admitted ahead of me. They said I had a same-day appointment and they were trying to fit me in. This was not true; my appointment was made two weeks previously and confirmed by telephone a couple of days previously. The office staff apologized and finally admitted me at 11:30 am.

Beautiful office space with easy access and plenty of parking. The ultrasound technologist was…read morethorough and friendly.

DO NOT GO HERE!! I had an abdominal CT scan and they reported everything was "unremarkable" and…read morethen a month later I went to the ER and found out I had an ANEURYSM that was easily visible in the scans

This place sucks. They do everything they can to make you and irritable. They schedule an…read moreappointment and when you get there you realize that the right time is one hour after you arrive People on the front desk are training for everything except customer service. Will never came back to this crap

Everything was fine at Quest! I arrived early, appointment…read morewas scheduled for 8am, and I was called in at 7:45. The waiting area had a place to log in or scan your paper work. No need for a receptionist. Waiting room was fine, nothing fancy but clean. Lobotomist lady was super nice and friendly. I had 13 different tests done and I started to receive some of the results in less than 24 hours. Still waiting for 4 more tests which I am sure will arrive shortly. The room I was admitted in was clean as well and I was out of there in less than 15 minutes. The website is easy to navigate, just read and follow the instructions. I found out about Quest via Fullscript after my nutritionist requested the 13 different blood work needed I was scheduled to go to a different quest lab but received an email a few days prior to my appointment to let me know that particular location was closed, and I needed to go to 2 Doctors place in Asheville. I could not reach Quest but contacted Fullscript and they helped me reschedule for the same day and time at the other location.

Their hours are extremely inconvenient. Only open on weekdays during work hours…read more Secondly, they somehow lost my doctor's order for the lab work. I called my doctor, and she sent me another one, but they said it could only be faxed. After that, my appointment had passed and I had to wait all over again, but I couldn't because I needed to get to work. So I didn't even get my lab work done due to the sheer incompetence of the employees at Quest.

This practice is very responsive. Dr. Engelbrecht is extremely supportive and helpful.read more

My son has a complex seizure disorder and has been cared for by Dr. Armstrong for many years. There…read morehave been countless times that we have been stuck without a simple answer to control his seizures. Dr. Armstrong and his team have always been available to me to help problem solve and discuss different meds. and or combinations. I'm shocked to hear that staff use name calling when referring to pt's. This has never been my experience.

Largely impersonal and bureaucratic. Docs don't reply to messages sent via patient portal. Extreme…read morepain means nothing to the medical staff. All parts of the building are also cold. Zero eye contact from reception staff. The one good thing is their urgent care clinic

I posted an earlier review. I was undecided because I continue to get worse and suffer more pain…read more But when I returned for my second appointment, I was scheduled for an MRI the next morning and results were received by 3:00. I'm very pleased with the staff. When I came randomly yelping in pain, the staff were kind and tried to help. The star is missing because I was still in excruciating pain when I got home. He told me to go to the ER but I was in too much pain to wait for hours in the ER waiting room. I went home took much aspirin and meloxicam that it was not healthy, but I was desperate and had to calm it down.

Wife came in for birthing our child. Staff is rude is you…read morestay over 24 hours. They care more about what they're gonna make in $$ today than if you're feeling well. They're dismissive of the Father during births, and do not respect the decisions of the mother. They do not clean their rooms well and many of the staff will say BRB and then not come back for the rest of the day. Wife and I are really wishing we went to a different hospital. We will never be coming here again after this is all said and done. Save your sanity folks

Long long long wait times. Appointment is scheduled for 15 minutes before appointment then a one…read morehour plus wait in waiting room. THEN go back to another waiting room and wait an additional hour to be called. Total time waiting easily two hours plus or more. If I'm late, they cancel my appointment, but they can force patients to wait as long as the patient will tolerate. NOT PROFESSIONAL at all. Please go anywhere else that values you as a patient and values your time. Mission no longer cares about patients.