I used Genova Diagnostics for a test that requires frozen saliva samples to be shipped overnight to…read moremaintain specimen integrity. I followed the instructions and dropped my completed samples at a FedEx in the morning on 12/23, but the package wasn't picked up until 12/24 and didn't arrive until 12/27--five days later. Because of this, I was understandably concerned that the samples might no longer be valid. I contacted Genova on 12/27 to ask whether the samples passed their stability / integrity check and whether I would still be charged if the results weren't usable due to the shipping delay. They did not respond until 12/30, and said only to call them. I responded the same day, explaining that I was traveling and unable to call, and asked if they could please provide the information in writing. Since then, I have not received any further response or clarification. This has been frustrating because the test instructions emphasize the importance of overnight shipping and timely handling, yet when I tried to address a delay that was outside my control, the company provided minimal communication and no written follow-up. At a minimum, I expected timely confirmation about whether my sample was usable and whether I would be billed for an invalid test. Based on my experience, I would advise others to exercise caution when dealing with Genova, and I hope Genova improves both their communication and their process for handling time-sensitive specimen issues.

Scam. They're not up front about costs, and they continue to rise. Insurance won't cover their…read morefaulty tests.

Had a great experience today! Checked in online, was able to wait in my car until they were ready…read morefor me. Christy at the front desk was friendly and efficient in checking me in. And then another Christy took me back to draw my blood. I have passed out several times while giving blood before and she took extra care in getting me set up in a recliner and took the time to really study my veins to make sure she got the best one. And then she talked to me the entire time (I had a pretty good amount that needed to be drawn) and it went great!! I had my blood drawn at Quest a couple of months ago, and it was a complete different experience there! I even left with blood on my clothes after there. Will never go back to Quest. Thanks Christy and Christy!! From Kriste :)

i'm using the little thing where I talk into my phone so if any punctuation is bad that's why, but…read moreI was really disappointed when this place lived up to its rating. The staff were incredibly unfriendly when I finally got back there after an hour and a half waiting, the lady was extremely short with me and rude and treated me like a drug addict, which was really weird. I assume it's because I'm getting a drug test, but I feel like it's also pretty normal for people to get a drug test before a job. I've never had to have my urine collected for a drug test. I've always done the oral ones so I was just really disappointed that the experience was so hostile on top of that. The waiting time obviously was horrible. I waited about just under an hour before I finally went up to the check-in area after watching people who had come in after me go back before me and ask them if everything was OK and they said they've been calling my name multiple times and hadn't gotten a response. They hadn't been calling my name multiple times by the way because I've been sitting in that lobby. I would've heard it obviously so they collected my ID. I waited another 30 minutes for them to finally call me back there and it was just overall not good experience.

The office staff are friendly and appear to be very competent. But scheduling is problematic…read more I arrived at 10:45 am for an 11:00 am appointment. After watching several patients being admitted after I had arrived, I asked why all those people were admitted ahead of me. They said I had a same-day appointment and they were trying to fit me in. This was not true; my appointment was made two weeks previously and confirmed by telephone a couple of days previously. The office staff apologized and finally admitted me at 11:30 am.

Beautiful office space with easy access and plenty of parking. The ultrasound technologist was…read morethorough and friendly.

I had never had an MRI before, so was super nervous on what to expect…read more The technician was super friendly, and walked me through everything- every step of the way. The only negative (why this gets 4 stars instead of 5) is that I had a bit of a wait for my turn. My MRI appointment was at 1pm, and I left around 2:30. The MRI itself only took about 20-25 minutes, so the majority of that time was me waiting. Not a big deal, but when my nerves were already so high, I would have appreciated being able to get it over with vs waiting. All in all though, I totally recommend Open MRI; everyone was professional and the price was great.

Have you ever tried walking in a room where everyone is completely upset and act like you are the…read moreenemy and to top it off I never been there before but I was snapped at for asking questions like I was supposed to know what I was doing ?? They are quick thou. But the stares and weird freaking behavior is wild.

Everything was fine at Quest! I arrived early, appointment…read morewas scheduled for 8am, and I was called in at 7:45. The waiting area had a place to log in or scan your paper work. No need for a receptionist. Waiting room was fine, nothing fancy but clean. Lobotomist lady was super nice and friendly. I had 13 different tests done and I started to receive some of the results in less than 24 hours. Still waiting for 4 more tests which I am sure will arrive shortly. The room I was admitted in was clean as well and I was out of there in less than 15 minutes. The website is easy to navigate, just read and follow the instructions. I found out about Quest via Fullscript after my nutritionist requested the 13 different blood work needed I was scheduled to go to a different quest lab but received an email a few days prior to my appointment to let me know that particular location was closed, and I needed to go to 2 Doctors place in Asheville. I could not reach Quest but contacted Fullscript and they helped me reschedule for the same day and time at the other location.

Horrible hours, they don't do drug tests past 1:00 and they don't operate outside work hoursread more

This practice is very responsive. Dr. Engelbrecht is extremely supportive and helpful.read more

My son has a complex seizure disorder and has been cared for by Dr. Armstrong for many years. There…read morehave been countless times that we have been stuck without a simple answer to control his seizures. Dr. Armstrong and his team have always been available to me to help problem solve and discuss different meds. and or combinations. I'm shocked to hear that staff use name calling when referring to pt's. This has never been my experience.

Post surgery after 3 nights in hospital: Specifically…read moreregarding Dr. Christopher Lindsay and the other doctors and nurses in the OR prep and the OR. I do not advise going home day after surgery. The pain is even harder to manage the first week after surgery than before which had been impossible. They can use medication in the hospital that will not go home with you, and it took that to keep me from crying out in pain. After 3 days, I went home and still took pain medicine before it was time for another dose. My pain simply didn't follow the 4 hour time frame. I followed all directions except taking another does occasionally prior to 4 hours. Sometime before my 2 week check up, I was finally pain free after decades of chronic pain. I don't think that is necessarily totally normal, but it is a welcome change. The worst part of postoperative pain was hip, above knees, and top front groin area of my thighs. That pain was horrible and really hard to manage, so to have relief is incredible to me. I'm extremely grateful. The entire surgical staff at Advent were amazing They knew I was already in extreme pain when I arrived. The made me feel safe and like I mattered. I would definitely choose Dr. Christopher and all of the other doctors who took care of me and kept me calm.

Largely impersonal and bureaucratic. Docs don't reply to messages sent via patient portal. Extreme…read morepain means nothing to the medical staff. All parts of the building are also cold. Zero eye contact from reception staff. The one good thing is their urgent care clinic